Very rude people who answer the phone! A friend had an accident and was taken to the hospital, thus he couldn't take care of arranging the towing. On Sunday morning the police had these guys tow the vehicle. I called them that afternoon to find out if they were the ones who had towed his vehicle. They told me, yes, but I shouldn't come in that day because they were closed. Huh, why did they tow the vehicle that day or answer the phone??? I then called back and told them my friend had AAA and asked them what needed to be done to get the vehicle back the next day. They said I would have to pay them $500+. I called AAA to find out how that would work. They said I needed to call the towing company to confirm that they took AAA. I called them again and they were very rude and told me in an extremely short and angry tone of voice that they were closed on Sunday and to call back tomorrow with my questions. They acted like I was totally inconveniencing them. But if they were truly closed, why did they tow the vehicle and why did they answer the phone??? How in the world should I have known they were closed??? They exhibited extremely atrocious customer service, but they knew they could get away with that because they had a contract with the local police. If you have a choice, do not use these guys. Cloudcroft Towing has outstanding customer service and they take AAA, which these guys don't. If you have no choice, be prepared to be treated extremely poorly! read more