Formal Complaint Regarding Storage Unit Security and Missing Property I am writing to formally express my serious concerns and dissatisfaction regarding my experience with Five Point Storage. I rented a storage unit from Five Point on September 24 for $60.00 per month. From the beginning, I paid my storage fees on time and took reasonable precautions to secure my personal belongings. I purchased my own standard lock from Walmart for approximately , 6.00. and I understood that a code was required to enter the facility. During one of my visits, I noticed that my belongings were not in the condition in which I had left them. Clothing had been removed from bags, and the contents of my unit appeared disorganized and disturbed. At the time, I could not determine what had occurred, but the situation concerned me. On August 1, 2026, I went to my storage unit and discovered that my personal lock had been removed and replaced with a red lock. I immediately contacted Amanda regarding the situation. She informed me that she had passed by my unit on one occasion and found it unsecured, so she placed her lock on the unit. She stated that she had attempted to contact me; however, I did not receive a telephone call, voicemail, email, or any other notification informing me that my unit had been found unsecured or that the lock had been removed. What was even more concerning was discovering that personal belongings were missing from my unit. I find this situation extremely troubling. I rented a storage unit with the expectation that my belongings would remain secure and that the facility would take reasonable measures to protect customers' property. I also have serious concerns about how an unauthorized person could have accessed my unit and removed property, particularly when the facility requires an access code. I asked about the facility's security cameras and was told that they were not working. Given the circumstances surrounding my missing property, the removal of my personal lock, the replacement lock placed on my unit without my knowledge, and the fact that the security cameras were reportedly not operational, I believe these circumstances warrant a thorough investigation. While I cannot state exactly how my belongings were removed, the circumstances have caused me to question the security and management practices at the facility. I paid my August storage fee even though I was dealing with this situation. On August 24, 2026, I removed all of my remaining belongings from the unit and ended my use of the facility. I am extremely disappointed that items belonging to me were missing from a storage unit that I had rented, paid for on time, and personally secured. I trusted Five Point Storage to provide a reasonably secure environment for my property, and that trust was unfortunately broken. I am requesting that Five Point Storage take this complaint seriously, review any available access records, investigate who accessed my unit, determine when the unit was found unsecured, document who placed the red lock on my unit, and provide an explanation regarding the condition of the security cameras during this period. This experience has been extremely upsetting and has left me with serious concerns about the security of my belongings. Based on my experience, I will not be using Five Point Storage again and cannot recommend the facility to others. I look forward to receiving a written response regarding this matter and the steps Five Point Storage intends to take to address my concerns. read more