Tuesday, June 16, 2026, at approximately 2:10 p.m., I visited this UPS Store to have passport…read morephotos taken. I was actually feeling good that day because I had taken the time to do my hair and makeup, which is not easy for me given that I am currently undergoing physical therapy and treatment for nerve damage and other medical issues. When it was my turn, the manager, Beatriz, turned her back and asked the employees behind her, "Who wants to take a passport photo?" It immediately felt as though she was not interested in assisting me. A young employee wearing glasses, who appeared to be fairly new, ended up helping me. The first photo looked acceptable on the screen, although I was not completely happy with it. I was feeling somewhat shy with so many people around, so I did not initially voice my concerns. However, once the photo was printed, I realized I could not imagine using it as my passport photo. I politely asked, "Can we take it again?" The employee agreed and proceeded to take additional photos. I believe employees who provide this service should be patient and understanding. People come in carrying burdens and struggles that may not be visible to others. After selecting another photo, I asked if it could be printed so I could see how it looked. Printed photos often appear different from what is displayed on the screen. At that point, the employee walked behind the counter to the printer area. I overheard Manager Beatriz tell her, "If she doesn't like this one, you need to tell her we can't print it again because if she doesn't like it, we'll have to keep printing it again and again." She made this comment while holding my photo and speaking to the young employee. The employee then came over to me and said that if they printed the next photo and I did not like it, they would not be able to print another one. I responded that this was fine, but that I was not willing to pay for something I was unhappy with. The only way to properly evaluate the passport photo was to see the printed version. When the employee attempted to print the photo again, she brought me the wrong image. I had made it very clear which photo I had selected. I calmly and politely tried to explain the mistake while she was standing next to me. Instead of listening, she suddenly and loudly yelled directly in front of my face, "I don't have time to waste." I was shocked. My entire demeanor changed because I could not believe what I had just heard. Why was it considered acceptable to speak to a customer in such a disrespectful manner? I mention my disability because the employees had no idea what it took for me to make it into the store that day and even stand for a photo. At one point, I overheard Manager Beatriz speaking about me in the back of the store with a tall dirty-blonde employee and another employee with black hair. While standing together in a group, she stated in Spanish, "No sé, es que la veo y me entra algo por dentro." I sincerely hope the store's security cameras have audio because God is my witness to everything that occurred. In fact, while I was waiting, I smiled at Beatriz because she appeared stressed, and I was simply trying to be kind. I understand what it means to work with the public. I have worked in healthcare and customer service, and I know that professionalism, patience, and respect are essential. Unfortunately, Beatriz and the other employee did not demonstrate those qualities. As a manager, Beatriz also refused to provide me with the name of the employee who yelled at me. From the moment I entered the store, I was polite, respectful, and professional. I left feeling upset, with my heart racing and my hands shaking. The incident was extremely triggering for me given my medical condition and nerve damage. I believe Store Owner Luis Dominguez should seriously reconsider who is managing this location. Customers deserve to be welcomed and treated with kindness, professionalism, and respect. Extremely disappointed with the service I received. To make matters worse, I was not even satisfied with the final passport photo, yet I still paid for it. I refuse to remain silent because this behavior was completely uncalled for and unacceptable. The incident has taken an emotional toll on me, and I hope it serves as a learning opportunity for those who witnessed it. To this day, I still cannot believe that an employee yelled at me simply for trying to ensure I received a passport photo I was comfortable paying for. This was a deeply disappointing and unprofessional experience.

Went here on a weekend and the line was out the door. The inside of the store is very small so it's…read moreunderstandable. It took some time to get in, but once in it moved pretty quick, and was out of there in no time. Having the amazon return barcode ready before arriving at the counter speeds up the process.

I had a consultation call with Osiel and I'm so grateful for his guidance. He not only called me…read moreback exactly as promised, but also gave me thoughtful and respectful advice without charging me. His advice on how to handle my matter was clear, and he assured me of how to resolve it efficiently and professionally with Florida Revenue. That kind of integrity and professionalism is rare. His team was also very courteous and helpful. Their office is bilingual, so I never felt uncomfortable even though I don't speak Spanish. They made sure to let me know Osiel would return my call, and he did exactly that. Even though I wasn't a paying customer this time, he treated me with the same level of care you'd expect if you were. When I have future business, I'll 100% be coming here. I highly recommend Ulloa and their team, not just Osiel, if you're looking for trustworthy, knowledgeable, and professional service.

Professional and courteous. Was able to receive last minute service quickly and a maximum refund…read morefor my taxes.

Been using Jordan & Co for my own taxes, my parents taxes and my boss' work for years now. It…read morefeels like family. They get the job done fast, no surprises and reasonable fees. Never a rush and the whole staff is super friendly. Plenty of parking because they are located in a small strip mall right off of 16th Ave in Hialeah. Ask for an appointment and I'm sure you'll walk out happy. No funny stuff, no fake promises = no going to jail, so use someone with experience instead of Papo's friend.

Best Professional Accountant there is!!! Honest,…read moreknowledgeable and a man of principles! Beautiful family . Many Blessings and thank you for truly care about your clients .Thank you Anita for your kindness and Delia for being so patient and caring. Patricia H.

Vince and his team have been my trusted CPAs for many years. I used to try to do my own taxes but I…read morequickly learned that it's worth having a knowledgeable professional preparing my taxes. The help and guidance is invaluable in the long term. Their team is quick, reliable, easy to work with, and (most importantly) extremely detailed oriented. Great experience overall.

Let me start by saying that Vince and Rene have been a great help preparing my company's financial…read morereports. Their prompt and thorough responses to all my questions and guidance were comforting to someone like me who didn't have financial background. Their fees are very affordable comparing to other firms. (You would not believe some estimates I had received from some firms. Nuts!) To be honest, I was first skeptical with their virtual approach. But fear not! I am now so glad I found them and did business with them. Who needs a physical office after all. Because that's how Mongio and Assoc. keeps their fees low for their clients. Great job at low cost. I highly recommend them.

She is the best CPA I've ever had for my business. I run a bakery in 74th Ave coral way called…read moreLucerne bakery and she has done amazing to help my business get its financials put together and help me with any question I have. I highly recommend working with her.

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