I typically try to avoid writing negative reviews of locations since I feel like people like to complain too much. That being said, I felt the need to give fair warning to anyone considering using this place.
When you go, you will complete your initial visit and exams, watch some goofy videos on a computer and then meet with the Dr. During this meeting, your are presented your treatment plan and cost. When I asked about the cost of treatments, I was told that with my insurance, the $30.00 co-pay is all that I would owe for each visit. I was happy to hear that and decided to begin treatment. After about a month, I received my first BILL. This was a surprise since I paid my co-pay at the time of every treatment and therefore shouldn't have a bill to pay. When I called to ask about it, they reviewed the notes from my initial visit and confirmed that I was told I would only owe the co-pay. They said they would talk with the Dr. about it and get back in touch with me.
After over a month with no return phone call and after receiving a second bill, I called the office back and spoke with the same person again. She said that the insurance company didn't cover the therapy and only covered the adjustments (I thought these were one in the same). She then stated that she had spoken with the Dr. and that they would settle with me paying half of the bill. I told her that I didn't think I should owe anything since it was not billed as we had discussed. When I asked about them writing off the entire bill, which was a whopping $62.08, they said they would only do that if I began coming 2-3 times a week. I can't afford to visit that many times a week and don't have time to go that often. Since I couldn't agree to make it that often and am not going to lie to them about it, I got stuck with a $31.04 bill that I should have never received. I am just thankful that my schedule doesn't allow me to go as often as they had wanted, otherwise my bill would have been through the roof.
I really want to feel like they did not use a bait and switch tactic on me but after reading another review for the same location about the exact same issue, I can't help but feel that it may be true. Regardless, any business that isn't willing to write off an extra $30 bucks over an error that was not caused by their customer and was in contrast to what was agreed upon, is no place that I would or will do business with. I hope this helps in your decision making and for your own sake, I hope you choose to take your business elsewhere. read more
