Nope I'm not sad, or from a rival company. Nor do I have any interests in any other taxi company. I understand taxis can't help traffic but if I book a taxi at 7.15 for 8 then I'd think there'd be some sort of priority, but 35 are consistently late, and whilst I accept other companies are just as bad 35 staff lie to you, Its round the corner so you wait, its 3-4 mins away, so you wait only to ring back and be told its on a street that's 10 mins away. I actually rang the manager, lord knows if it was the manager because his professionalism was lacking but none the less, I was told "jobs are taken on good faith" which apparently means booking early means nothing, if no one wants your job it gets tossed back and that they treat contracts the same. And every time I discussed booking a taxi with the man he told me off for swearing lol! I explained I need taxi for school runs and that my child was late for school, and asked if I booked the taxi 20 mins early and it got there on time would it wait for me, he said it was not his drivers responsibility to look after my child... What??!! How?! Huh!! This is the manager!!! Lost cause!! Useless!! Book at your risk, they used to be a hell of a lot better which is why I always end up calling them but I think it's definitely time I find new numbers. read more

No consideration to other road users, lacking basic highway code knowledge. Turned up late even though I told them it was an important meeting, no excuse was given.....just grunted at me. read more

I use 35 on a regular basis and the service is different every time, it depends on the driver. Some are brilliant and really friendly and turn up on time. Others are very moody, turn up late and blame you. Some also take you on the longest route possible which is infuriating!!! A bit hit and miss really read more

You sad people I wonder if any of you moaners are from a rival taxi firm. While at risk of sounding boring, I have used this company amongst others for a number of years ,and always end up using 35 Taxi's as they do run mostly to time, also the staff are by and large courteous so come on stop knocking this firm after all there can be ignorant people at either end of a phone. read more

I rang for a quote and I am disappointed by the short and snappy attitude of the person I spoke to. This person did not seem to have any concept of delivering good customer service. I was clear and polite so should not have been spoken to with such impatience and hostility. As a result I won't ever use this company. read more

We booked a taxi an hour in advance to pick us up after a meal out. First of all they were running 30 minutes late so upon calling them were told that the taxi would be there "any second now" so we waited another 5 minutes before receiving a text saying that the driver couldn't locate us so had taken another job. This was absolute rubbish as we were the only ones stood outside the building actually in the taxi stop off area, no other cars on the road. We then called 35 back for a second time telling them the situation and were met with a woman who clearly wanted to be anywhere else but in the taxi office answering phones who rudely told us that another drivers been given the job now, we asked how long this would take now as by this point we'd already been standing in the cold and rain for 45 minutes and she refused to give even an estimation of how much longer we would have to wait. In the end we put the phone down, hailed a black cab. Absolute joke of a company. read more

Horrendous customer service, cancelled the taxi which I had booked without telling me and started an argument with me down the phone. As a teenage girl I feel this is completely innapropriate as I was not only stranded but also accused of cancelling a taxi which I hadn't. Will not be using this service again and wouldn't recommend to anyone. They offered me no help and shouted at me for no reason. read more

Late taxis. Abusive drivers. Useless telephonists. Worst taxi service in Hull. Had an important doctors appointment and booked taxi well in advance, yet taxi was 30 minutes late. Called to enquire, told different thing every time. Very aggressive and abusive driver, swearing and horrible when i said i have to get there in ten minutes! No camera in car so thought he could be as abusive as he wanted to an already upset, pregnant passenger. Will never use this firm again. read more

Just rang these for a quote.I was told £6 for a journey that normally takes about 5 minutes and is a couple of miles, so I asked if that was right. The response was "if its not that far you might as well walk then". Nice one 35, great way of making sure people don't use you. This would have been a fairly regular job to get my fiancé to the station for an early shift at work. She needs a taxi as the buses don't start until later and its a little bit too far and too dodgy to walk at the time. We thought of 35 as we've used them to get home from Morrisons when we've had a bit too much shopping and were alright. After this though, we definitely won't be using them again. Maybe the people in charge of the firm should look into the quality of the telephonists. read more