messaged Carol from booth 35 asking her to put a shelf (that had been posted on facebook for less…read morethan an hour) on hold, she said they don't do holds and to come when they opened. I did just that and AFTER i paid for the item and loaded it into my car the owner chased after me to tell me they had put the item on hold for someone else the night before.I'm not sure why the person posting the item isn't in control of the item they're selling but they need to work on their communication,felt scammy and unprofessional.

Nice stop! Huge selections of vintage items, the staff is very friendly. We purchased 3 records at…read morea very good price!

I bought some Hunter-Douglass blinds from The Shade Shop 12 years ago. One of them recently fell…read moreand I could see that a small plastic piece in a bracket had broken. I called the store and Aimee had me text her a photo of the bracket that I needed. She ordered a whole package of that particular bracket from the manufacturer and had them shipped to my home. They arrived in three days and I was not charged. Great customer support!

This is the second time we've utilized the Shade Shop while completing construction on a new home…read moreand we couldn't be happier. The Shade Shop sells and services Hunter Douglas window treatments, which are quality products to be sure, but it's the stellar service that makes this place shine. The team here is very friendly and knowledgeable. They can also come out to your home and do an on-site assessment/consultation, offering the best options for your personal style and budget. They are very up-front and honest about the potential benefits and downside of each product. We have found the service after the sale to be just as good. When we required a repair of one of our shades, the service was done quickly and properly. I would not hesitate to recommend this family owned and operated business.

I am sooo happy with the customer service I received from this business. I was looking for a Amy…read moreButler Rug 13211 and they had a great deal. I was leery that I had to call for pricing and thought it would be much more expensive than what I had seen in my search. I got a great deal. Danielle was awesome. I completed the transaction late in the day (after 5pm) on Friday 11/7, they shipped 11/10 and I received the rug on 11/12 via UPS. It was well packaged. I love this rug. I thought the main color would be more blue but it was more gray which I was told and did the purchase knowing this. The gray did not disappoint/bother me because it is stunning with the contrasting colors. It is in a room with baby yellow walls, soft blue contrast, white trim and silver accessories. I got 5X8 perfect sizing, superb quality, heaviness and thick pile. This room is being designed for my 15 year old daughter and she will love it. This rug is a beautiful statement piece. I wish I was closer to this store. I am sure there are a lot of goodies to find. I'll keep an eye out for sales because I'm sure I'll be purchasing for this business again. I place the pricing as moderate for this store based on the one purchase but I haven't checked other items for comparison shopping.

What a great store!!! We have purchased many different items for our home from UBU Home…read moreFurnishings and we absolutely love it! The store is well laid out, stocked with such wonderful, and well made, furniture and accessories. Their design staff is very knowledgeable and friendly, as well, and my husband and I look forward to working with them again soon!

I needed a new chair and since we were going to be in Grand Rapids, we stopped into Klingman's…read more The last time I bought furniture here they were still in Eastbrook Mall! Most of the furniture in our house was purchased here well over 20 years ago. My Hancock & Moore recliner got damaged by movers 12 years ago and the mechanism finally gave up. I looked to have it repaired because the leather is still perfect, but when I looked into it, I was told I would be better off buying a new chair. We worked with Richard, who was amazing! He helped me find my perfect new recliner. I miss the old store but the staff is still great and they still carry high quality furniture.

I am disappointed with Klingman's Furniture in Holland, Michigan. I got the run around so many…read moretimes from the staff at that location. My small furniture item that was custom ordered (a small corner cabinet), and way-overpriced, took months longer then it should have to arrive. After waiting for 2 months for the call it was ready to pick up, and hearing nothing, I reached out to the store and was told that the item was still sitting at another location and that it was damaged. I would never have heard or known about this status, without me checking on it. Then there was zero contact for another month and half. I called several times asking for a manager so I could get more details - and NEVER heard back from her. I did get a call from the sales girl that said it hadn't arrived yet. There were no apologies for the inconvenience, or effort made to make it right. Finally, I tried reaching out again a few weeks later, this time in person! I showed up and the assistant manager Bob was there and was great; but all he offered was to have this small cabinet delivered to my house (could easily fit in my vehicle, so this was not very beneficial to me.) But I accepted, and he was a pleasant, nice man who was making an effort to help in the bad situation. Unfortunately, on the day they decide to deliver the following week, I am at work and they give me a 2-3 hour timeframe for delivery. It was conflicting with my work arrangements, but I tried to keep those hours clear. Sadly, they came after the timeframe and I was not able to be there to inspect the item. They offered to leave it outside. I called Bob to see if i could just pick it up from the store, and he said no, they already had arranged it for delivery. I would have preferred to receive a discoun/refund on my item instead of this massive headache and additional stress I received. My son ended up going to the house to be there to let them in. All in all, I paid too much for this item to begin with, and then horrible customer service from the beginning, from most of the staff. I would have expected better from a high end furniture store. I won't be shopping here again and suggest you don't either.

An incredible selection of rugs and very knowledgeable staff. We have actually had them bring rugs…read moreto our home to "try out". We also use Rugport for Rug cleaning and repairs. Been around for many years- and hopefully many more.

We recently bought a home in the area and needed a few area rugs so we stopped in. The men in this…read morestore were so friendly, helpful and patient as we tried to find the right size, shape and color. They even offered to bring a few rugs to the house so we could see them in the space. We ended up buying two rugs and they are beautiful. And since one was quite large, they even moved our bedroom furniture in order to place it in the room. Truly full service! If you're looking for something cheap, go somewhere else. If you're looking for an heirloom quality rug, Rugport has you covered.

I purchased a refrigerator, dishwasher and range from Larry's. The fridge arrived damaged and a…read morenew one was ordered. Employees performed delivery of a new refrigerator and removal / disposal of the old refrigerator a week later. While performing this work, the employees negligently caused significant damage to my new flooring which was installed two weeks earlier. Specifically, as they removed the old refrigerator, they did not protect the new flooring and did not use an appliance dolly for proper and safe handling of the appliance. The appliance was dropped and two tears were left in the new floor. The owner said he would have someone out that afternoon or the next morning to look at repair. Nothing. When I called back, he said they would be here the first part of the next week. Nope. I spent over $7000 with this local retailer and I am not receiving any assistance with the issue that their employees caused.

Larry,s had exactly what we needed in appliances. They were cheaper then the big box store for the…read moresame appliances. Great family owned store.