Rented a SEA-DOO, had a blast. Reservation and check-in process was a breeze with the friendly and…read moreknowledgeable staff. Equipment was in excellent condition, price was great. Highly recommend and will be a repeat customer. Thanks!

We had the worst experience atbthe Walnut Beach location yesterday. We initially called asking…read moreabout rentals. We were told nothing was available until after 4pm and were asked to pay on the phone to book but were not given any other details on what else would be required for booking. Since we were staying at the Walnut Beach Resort, we decided to just go book in person. We rented a boat and a sea doo for an hour and a half starting from 4:30. We filled in all our waiver forms online earlier and arrived at 4pm, as asked to by the crew, to be briefed and seated. They had others they were attending to and didn't even start our briefing until 4:15. We were a large group with kids as young as a year old and they were getting very hot and irritated with the life jackets on so obviously they began to cry. There were a couple other customers whi they wanted to brief along with us and it was extremely uncomfortable for everyone to wait for the crew to get their things done and start briefing. They tried to rush through, not going much into operating details, and get us on board. We finally departed at 4:50pm. Logically, we assumed our return time would be 6:20pm (1.5hr) but we were not even told what time to return. Because we were quite a few people, and everyone obviously wanted to experience both the boat and sea doo, we had CONFIRMED IN ADVANCE that it would be ok for us to come back to the marina and swap people then do a round and return for a swap again, as many times as needed, and we had been told that would be ok. Because we weren't briefed properly about the boat operation, when we left, the operator at the time pushed the throttle up completely, not knowing that was full power, and the boat took off very fast. She did not expect that and was shocked but quickly put it down again to slow it and brought it under control. When that happened though, the crew girl at the dock shouted rudely and cursed in front of everyone. This was definitely not professional behavior and especially when it was an unintentional mistake due to their own lack of explanation. The entire time, that crew girl had the worst attitude towards us, and they scowled when we came back for our first swap, telling us that we couldn't do swaps there anymore. We were quite upset and requested for one more time at least and they grudgingly said that would be the last and gave us a lot of attitude. When we came back for the third time, it was 5:50pm, the guy was guiding the boat in, it was very slow and the engine off. The boat slid against the moving poles and he said that's ok and to keep steering towards them. Then the girl runs down and says we hit the pole and chipped the boat. The guy even said it wasn't that fast and those poles wouldn't damage it but she insisted we hit the last pole that has metal on the bottom. She said she would take pictures and send to the manager and we would have to pay damages. We told her that we didn't chip it, there were so many chips and scratches from before but she wouldn't listen and they made us get off and said that our time was up. How was that possible when we should've had it until 6:20? They said that the time taken foe the briefing was all part of it and our time had started at 4:30 and because we were a large group, they had taken more time. That's the most ridiculous and unprofessional explanation I've heard! They had others there too for the briefing so now they're using everyone's paid time? We were extremely frustrated at this point and we asked to have the picture emailed to us and also to have the manager call us directly but we were neither sent the picture nor contacted by the manager. This is the worst experience we've ever had with boat rentals, and we've rented many times previously. I even have my boat license and am well aware of boat rules and operations. We will never recommend them to anyone and will make sure everyone is aware of their terrible service and unprofessional behavior. Update: They contacted us to apologize for the experience and did not charge for the alleged damage because they found that we were not liable

A few weeks back my girlfriend and I cruised on a BC tour and ended up in Osoyoos. We were amped…read moreon taking a Seadoo out so looked up a few companies. We ended up going to ATB Watersports in the Nk'mip RV park to reserve a time. We were greeted (if you can call it that) by a very rude, stuck up woman. She was snippy when she advised us that they were all gone and didn't provide a time when we could come back to try again. It was like she couldn't be bothered to help us. We had to pry information and couldn't even get pricing out of her... brutal! We tried ATB again the next day hoping to get someone else who could be of more assistance. We found there were more people there to 'help" but the original woman was there to. We asked the girl helping us if we could rent a Seadoo and the original woman barged in saying "no, they're all gone". Meanwhile, the girl helping us looked at the reservation board and there was one waiting in the harbour not being used at all. Reluctantly we said we'd take it for an hour. In filling out the form I asked the girl for the price... $75 + tax... expensive but fine. Then she said "oh ya, plus the cost of gas... minimum $20". So it was over $100 to rent the Seadoo for an hour... rip off (imho)!! Gave the clipboard back ripping up my form as I wasn't about to spend that kind of money with a company who was reluctant to give us the time of day. After that, we went over to 3 Phase Adventures and rented some SUP boards for an hour and a half (for the price of an hour btw). WAY cheaper and they were so helpful and friendly. Thanks Coreena and Jason! In my opinion, I would save your cash and use it with another company who's helpful and appreciates your business.

One of the BEST times ever!! Never been behind a boat before, Geoff the owners expertise, patience…read moreand attitude gave me the confidence to try some wake surfing. SOOOO much fun , highly recComend this group of AWSOME guys to anyone! All the staff was equally as good natured, fun, and knowledgable. You can tell they love what they do and are good at it. The instruction was easy to follow and everyone got up first try! 100% can't wait to go back.

Great customer service. Sport boat was well maintained. Def one of the best boating experience in BCread more

Really disappointed that the owner lied about the age to ride a jetski. He was told 18 and a valid…read moredrivers license to drive...not impressed. Found out that it's a common issue by 2 other rental places.

Egads!! I have a serious problem, this shop is pure catnip to us! The place is so well curated and…read morehas everything we ever need and way more than we ever could lol. Just picked up a fantastic new mountain bike today and as usual they were able to help me figure out exactly what I needed (yes, a MTB is a need, not a "want" ) fantastic customer service, excellent mechanics, great all-around support both before and after purchases! Just took this new Norco out for its first ride and I couldn't be more stoked for summer 2024!

This retailer understands customer service! I took my bike in for service on a Sunday, yes a bike…read moreshop open on Sunday, they were super helpful. Called later that afternoon with an update, and again on Tuesday with another update. Called Wednesday and explained what was done to fix the problem! Bing, bang, boom, I'm riding Thursday and everything is perfect! If I could give more stars I would!

The actual experience of parasailing was amazing. But the staff there (excluding a couple of nice…read moreladies at the stand) were very disorganized and acted like you were being a pain in the ass for asking questions. We had a ride planned at 3 o clock but we didn't get on the boat until probably around 3:45. I was okay with waiting, as long as I have nice staff members answering my questions and understanding my confusion.

From the owner: Nowhere else in Penticton are you able to rent as many different watercraft than at Pier Water…read moreSports. Among the activities at pier water sports, you can rent ski-boats, sea-doos, party barge, and kayaks. Come enjoy the thrills of a parasailing adventure with our licensed and experienced parasailing captain and crew. Turn your experience into a family adventure by flying together as a double, a triple, or even as a quadruple flight (wind and weight restrictions apply). If you haven't had enough fun yet, try to beat the waves with our six person banana boat rides. New to boating? Want to learn how to water-ski or wakeboard? Our licensed ski and wakeboard instructor can help you! With over 25 years of watersports experience, our instructor will get you up and cutting the waves in no time. If it's a party your looking for, our 42 foot long Party Barge is your answer.

My husband and I rented a couple mountain bikes for a day. Staff is so helpful and friendly. They…read morehad tons of suggestions. Dropped us off at the trailhead, and picked us up. Friendliest people I have ever met! I can't wait to come back up this way and rent from them again!

Ny husband and I won 2 free rentals for SUP and the store owners were very friendly and polite…read more They drove us to a beautiful lake, gave us some law chairs and picked us up when we were done. I would 100% recommend this place. They are locals and very friendly.

I wholeheartedly wish that there was a North 40 outfitters store in my native Southern California…read more But as my younger brother says whenever we visit, this place could not exist like this in SoCal. It's sort of like if Lowe's, Home Depot, Bass Pro, Tractor Supply, your favorite fly fishing shop we're all rolled into one store, with only the best parts manifested in the aisles. And that's to say nothing of the saddlery, garden center, farm supply, and livestock sections, to name a few. The service here from every member of the staff borders on annoying, but in the most positive way... Everyone on the floor, asks you if you need assistance, but they don't pester you. One of them I've ever connected with is knowledgeable, and willing to go the extra mile to not only make the sale, but make you happy about it. On a recent trip, my son popped a hole in his waders-- not a great thing when you're standing waste deep in 30° alkaline water. The gentleman and the fly shop went out of his way to help us find a pair that fit him, and honored the clearance sale price to get him a $400 pair of waiters for under 70 bucks. More recently, the same kid a year older needed a pair of gloves to endure an unseasonable cold spell that had hit the area. One of the nice gals on the floor, explained that they were switching over to spring, but went out of her way to help him find an inexpensive pair of gloves to keep on fishing. Incredible selection, nothing locked up behind security glass like we have in Los Angeles County, and did I mention the cute little baby chicks of every variety? They don't travel on the airplane very well, but if I had a piece of land up there, I'd have chickens all over it because of this place. Hands-down, this is the best outfitter store I've ever visited, and that's saying something. We visit Mac once a year for Fishing, and no trip is complete without at least a few stops at North 40. We may not be frequent visitors, but we're customers for life.

The checkout experience is always horribly. Not enough staff, and those at the checkout are slow…read moreand spots much time chatting with those they know. Professionalism would be appreciated.