I want to express my deep disappointment with the management at La Fontaine. We have used this…read moreballroom for multiple events over the years, including my own wedding, but this recent experience was by far the worst. Our niece's 15th party on 7/12 had several issues starting with the setup. Two main decor features listed in the contract were not installed. When we raised this with the manager on duty, Mr. Sergio , we were told these features were missing and too late to be set up. The decor manager should have proactively informed us about the shortfall and arranged a credit for the missing items, but no communication was made. The decor manager did not hold any accountability that she list some decor in the ballroom. The maintenance of the ballroom also showed a significant decline. Four industrial portable AC units were in use--was this communicated beforehand? Was the main AC not functioning? If so, should we receive compensation for this? Additionally, many ceiling tiles had visible water stains hidden behind fabric. Why weren't these replaced? It feels like an attempt to hide the damage. The gold glass tables inside were dirty and not cleaned before the event as well. Customer service at the bar was equally disappointing. The bartender, Patricia, displayed a poor attitude, was slow, and lacked the energy expected in her role. My father-in-law even had to step behind the bar to help because of her slow service, which offended her. She also cut people off arbitrarily, handling the situation poorly and causing discomfort for many guests. A bartender should be upbeat, efficient, and courteous, none of which were evident. On a positive note, the manager Sergio was great trying to resolve these issues, though the decor manager did not support him well and clearly needs retraining on client communication and decor management. Overall, this experience was hugely disappointing, especially given the high price and reputation La Fontaine portrays was not refilled and run down. I hope my feedback is taken seriously to improve the quality of service in the future.

Attend my son's classmate special event. Very beautiful floor plan, very easy to set a party decor…read morefor any special occasion.

Unprofessional company that over promises and doesn't follow through. Then leaves me hanging dry…read more 10/3 Tues: Called in and spoke with Josh. Apparently he doesn't normally pick up. He told me that if we sent the artwork in and got it paid for, I would be able to receive a fabric backdrop by Friday. So I send the artwork and am ready to pay. However, it turns out they can't do it and he calls me that evening to tell me. Fine, but he tells me they can do a vinyl backdrop with matte finish. I'm told that I can see a photo of it to make sure it's to my liking. Ok, sure - so I wait. 10/4 Wed: A woman calls me in the am and apologizes for not being able to follow through but that a 5x7 vinyl backdrop is doable. Ok, that's fine - I ask for a photo again. I wait and I wait, but do not receive any photo resembling any backdrop for the entire day. Instead, I get a photo of a wall and curled backdrop that looks like it was mistakenly sent. I email them three times throughout the day "hey can I get an update on this?" By now, an entire 8 hours have passed so I send one last email: "Please help. Bringing to this to the top of your inbox." 10/5 Thurs: Josh emails me in the early am and says "Please contact a different company. We have cancelled your order. " Like, what? Why even string me along with empty promises if you're going to cancel on me like that with no explanation? When you tell me something, I'm going to have a certain expectation. This company straight wasted my valuable time. I would have just appreciated a simple 'no' in the very beginning. Instead, I was left to scramble and find another company on Thursday for a Friday deadline. Luckily, I was able to find Speed Pro and Joseph was able to take care of me. Paid him right away. Simple, like it should be.

Words can't begin to describe how grateful I am for running into this place. Huge shout out to Josh…read moreand his wife for exceeding my expectations and even working with me after hours ensuring that I met my strict deadline. I will definitely be coming back for more banners!

Wonderful and so quick to respond! The balloon was beautiful and delivered right on time. The owner…read morewas so kind and worked with me since I didn't know exactly what i wanted. The balloon was $70 and delivery to oak forest was $25. I thought it was a little pricey, but I've never ordered balloons before so I don't really know. I was looking for a place with compostable balloons, but didn't have much luck. Overall, I recommend this company!

Rosy with Emporium Events did a beautiful job. I contacted her at the last minute because my…read moreoriginal vendor cancelled. I am honestly glad they did because that allowed me to find Rosy who exceeded my expectations. I found her on Instagram. My initial request was for two balloon arrangements. When I asked did she do floral centerpieces, she said no but she offered a balloon centerpiece which was new to me. She created these beautiful centerpieces that accented the tables beautifully and she customized them with Happy Birthday to the Birthday Young Lady. We were all so happy. They were professional, punctual with setup, and cleaned the area when taking the setup down. We will definitely use them again in the future. Thank you again Rosy!

Definitely recommend! Carlos and team did an amazing job embroidering my daughter's graduation…read morestole. The attention to detial was amazing, the quality exceeded my expectations and the turnaround time was quick. Thanks for helping to make her day special!

We worked with Carlos to get t-shirts and hoodies for the girls volleyball team at my daughter's…read moremiddle school. Everyone loved them! Carlos was solution oriented and very responsive. We even had the opposing team ask us where we got our shirts and hoodies!

I am a little bit skeptical about this place at first reading other reviews but other places ruin…read moremy dress before so I took my chances. So I met Mike and we talked about my dress and how I wanted it to be done. It is an ao dai with special neck and Mike said he could do it. After a month and several phone calls I came to the store to try it out. It was made exactly how I wanted and the quality turned out very good. They followed up with me frequently as well. A lot of my friends compliment my dress so well done!

Best wedding service ever. Even they are just open but they are very knowledgeable about wedding…read moreplanning. The employees are very friendly and very nice. They have pretty and gorgeous wedding dresses, also the Ao dai. Highly recommend

I needed chairs last minute for a small baby shower. Giovanni was so helpful and made pick up and…read moredrop off easy! I would absolutely rent from Adorn again in the future! Such a great selection!

adorn vintage planned my daughter baby shower /40thbirthday party. .the moment we walk in I was…read moreoverwhelmed with amazement. Each detail was perfectly placed.and initially I was worried how they would combined two different themes in two different events in one but, to my surprise they were able to pull it off with out a hitch. everything was stunning and I highly recommend them to everyone who wants event planners who will exceed your expectations

This place is a bit pricey for what you will get. It has a nice location but not enough for the…read morecost. The people there are nice but I prefer to be able to enjoy my evening verse mortgaging my house for an event.

Very clean, friendly staff, amazing food. The day of my event everything went so smooth. Thankful…read morefor finding this place and the staff.

I have never had to deal with such a professional and downright deplorable business and business…read moreowner. I have spent the last 17 minutes on the phone with someone by the name of Kelly who says that she is the owner. I paid for a product June 25th and today is June 15th and I have still not received it. Mind you I paid IN FULL. When calling to have a discussion with the location. As well as have open communication. I was literally ATTACKED, HUMILIATED AND BELITTLED. Kelly refuse to refund my order and said "Well you just will not get a refund" her exact words. I literally started recording the call because The hostility that I experienced. When a customer is calling after being VERY patient and they have questions about something they have paid for instead of trying to prove a point it's always best to deescalate the situation. Not be racist, argue and humiliate your customers who have gone to you for years. I will not be returning and I will be filing theft of service charges for not receiving my money back nor product.

Jody at Minuteman Press is absolutely amazing!…read more She was so helpful in my last request to have 50 invitations printed the ready for pick up the same. Very professional and the prints came out beautifully!