It only took me ten years, but I finally took the plunge and registered with an optician in…read moreEdinburgh. I chose 20 20 because 1. it's over the road from my flat, and 2. the chain, as a whole, gets pretty good Yelp reviews, so it seemed like a solid choice. And it was! I popped by, registered, made an appointment for a couple of days' time, and that was that. All super easy. When my appointment came, I was seen by optician Alan, who's very friendly, and put me at ease. He answered a couple of questions I had about why I have a tendency to close one eye, and gave me a few exercises to try at home. After the test, I was handed over to one of the women front of house who very patiently helped me sift through lots of very similar looking frames til I found 'the ones'. She explained the prices available, and I set up a monthly subscription that covers various costs and gives me a pretty heft discount on frames (sweet). I've also been in for new contact lenses, which I was dismayed to realise won't be a perfect fit in my right eye due to my excessively wonkily astigmatic eyes, but they're doing the best they can. Hurray! All in all, I've been pleased with the service I've received from 20 20. They're not the cheapest opticians by any stretch of the imagination, but they are friendly and I do now own a very swanky pair of purple specs so overall I'm pretty pleased!

I've never bought glasses from here but they are the closest opticians to home.. which means I've…read morepopped in on a couple of occasions when I've needed adjustments made to my specs. They have always been more than eager to help out and have never charged me to make adjustments and even give my glasses a good proper clean. Last time I stopped in they had a stack of cleaning cloths on the counter and seemed happy for people to help themselves. When my next eye check is due, I think I'll be paying them a visit!

Worst general practice I've ever been to. I've made two appointments now for severe anxiety and…read moredepression, I've been turned away by two 'doctors' now. I never asked for prescriptions all I asked for was a refferal for therapy but apparently this is too much to ask. None of these doctors will move a muscle for their patients, I was finally offered the most pathetic letter I've ever read which was supposed to be for a referral, I told the doctors I was self harming and having thoughts of killing myself but both of these doctors have turned a blind eye and not given a care and I was basically told to just go somewhere else with my problems. Don't waste your time with this practice, no one here will care about you or your health care needs.

I would like to give them no stars at all! Rude and unhelpful front desk staff. Not sure that the…read moredoctors are up to much either - apart from Dr Gates. No continuity of care. Don't deliver what they say they will. Generally very poor. Wouldn't use this practice if we didn't have to - actually we don't have to...