I used to love this cafe, but today I had an incredibly upsetting experience. When I arrived I informed the waiter that the last time I had been at the the cafe the milkshake I had ordered never arrived. I had forgotten about the milkshake until later that day. Today I asked whether I could redeem the milkshake. The owner then approached our table in the rudest and most aggressive manner, telling me off that I should have told the staff then and there about the milkshake. I responded that I had forgotten until later. We felt so affronted by her manner that we left. I said to the owner on the way out that her manner was rude and the worst customer service I had ever experienced. I was then asked if I always ask for free stuff and whether I had problems at home. I was absolutely gobsmacked. The owner also assured me that she has excellent customer service. I've never felt so outraged and personally insulted at any cafe/eatery in my life! I actually feel sorry for someone that thinks everyone is out to exploit her and presume the worst in people. read more