Horrible customer service by Mary she talks over you and cuts you off Mary is the daughter of Debra don't know if it's a family owned business wouldn't be surprised if the technician is the son! Only have 1 star because thats the minimum I can do so let's give the one star for Debra because she was nice at first!! First the technician is not experienced he couldn't take the wipers off and broke my glass more! They have horrible communication if your going to run a business you need to commicatw with People! 2nd after the tech couldn't remove my glass I was understanding but I thought they would call me to let me know what the next step was they didn't let me know anything I was the one that was calling every other day! I had to call Mercedes to get the wipers replaced! So if you do NOT know how to take of Mercedes wipers you should not work on Mercedes cars! Thanks for wasting 1 month of my time! I cancelled the order and went with some professionals that don't have they're whole family and friends writing reviews for their company! read more