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1st Security Bank

4.0 (2 reviews)
Closed 9:00 am - 5:00 pm

Services - 1st Security Bank

Personal banking

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3 years ago

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Timberland Bank - Timberland Bank in Ocean Shores

Timberland Bank

(17 reviews)

If I could give 10 STARS I would! Since moving to the…read morecommunity January 2022, Ocean Shores Timberland Bank customer service has been BEYOND outstanding! Disabled husband with wife still working, getting by week to week watching every penny a bad actor somewhere tried to steal every thing from us. No, we are not part of the "elite entitled rich upperclass" paycheck to paycheck is more accurate. Timberland stepped up and handled this B.S. in 1 day! Thank you, sincerely, to the entire Team at Timberland.

I received my final statement from Timberland in the mail and the information contained on it was…read morepathetic. This was supposed to be my March statement. I would say about 3/4 of the account interactions were not listed on my statement. Fortunately, my new bank captured the transactions. When I banked with Umpqua, I had access to my closed account to download statements for a couple of months after closure. The same with American Express. These people closed my internet access THE DAY I closed my account. I was not able to download my statements or anything else. When asked, I was told that it was "fraud prevention". What BS. Over the year that I have had an account with them, I found these people condescending and rude. Customer Service is of secondary concern to them. The March statement I received only confirms that. After interacting with them over the past year, I am sure others feel the same. Happy to be rid of Timberland. If I could give them no stars, I would.

Bank Of The Pacific

Bank Of The Pacific

(2 reviews)

I am not usually one to complain about customer service issues, but when it comes to banking, the…read morelast thing I expected in a non-trusted industry was to be treated so terribly. I called in to inquire on some information on starting a relationship and was almost yelled at by the woman who answered the phone. I understand that we all have bad days now and again, but the tone of voice she took with me was condescending, and her snappy responses did not impress me to want to do anything with this bank. If you want to acquire new customers and solid banking relationships, learning how to be professional and courteous on the phone is a start. Unfortunately the saying that bad customer service does damage that multiplies it the truth. Had I been treated with respect on the phone, I would not be yelping, and if asked, I will rehash this occurrence.

I had some terrible tragedy last year and was not well for a long time. I kept making payments on…read moremy car loan. Then there were more issues and I ended up being two months behind. Then I resumed making payments, but those two were still outstanding. The car had not been on the road for 8 months - I wasn't able to take it out. Instead of being contacted by the bank I received an email from a Alexander Ramos from Woodside Credit in Newport Beach, CA - (800) 717-5180. I replied immediately saying I will be caught up within 2 weeks. The reply I received from Ramos and "copies" of emails sent to a Paul, also of Woodside Credit, accusing me of "hiding" the car and that they were in the process of "repossesing" the car. Their language was rude, insulting, threatening, and bore no relation to the facts. If these morons were actually looking for the car they might have figured out it was where it had always been for 8 months. The registration had been paid as well as the smog check - but the checking had not been completed. They accused me of resuming my payments with a check "that had already been returned for NSF." I checked with my bank and the "bad" check had cleared. The funds to bring the account current has already been sent in. I thought well of Bank of the Pacific until Alexander Ramos, and "Paul," entered the picture. There is no reason to treat a customer the way I've been treated. I was not well, but I don't hide cars from repossession and I don't pay bills with bad checks. Decency, kindness, and a willingness to talk to a good customer if something seems wrong should be the first step taken. I would gladly have explained everything and tried to work out a temporary solution. Using idiots who mock a customer who responds immediately should have created a positive response from Bank of the Pacific - not rudeness and insults.

1st Security Bank - banks - Updated May 2026

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