Amazing company and even better customer service! They were able to come out same day and provide…read moreus with the services we needed. Great pricing!

GREAT service using Diamondback Logistics for construction and junk removal! Fantastic customer…read moreservice through the entire process, and DeWayne is so friendly and respectful. I have already used them twice and will continue when I need help removing large things. Highly recommend!

Dewayne was great with communication, on time and friendly. He confirmed appointment and kept me…read moreinformed throughout the day. He even came and introduced himself and his worker at the start of the job which was collecting tree branches from my front and backyard. He worked effectively and efficiently. I would hire him and his company for any of my needs!

Quick response time and very friendly. I had some leftover construction materials after our…read moredumpster was picked up. Great price and they cleaned up so well! I highly recommend Justin and his crew to do your cleanup job!

Antonio Mendoza provided excellent service. He is fast, has a great attitude, offers a competitive…read morefee, and did a fantastic job with landscape work and debris removal. I will definitely hire him and his crew again.

Phenomenal! Good communication,work done in timely manner, no mess left unattended. Very pleased,…read morehighly recommended!

I highly recommend Valley! I decided to give them a try after reading recommendations on the What's…read moreHappening in Huntsville Facebook page. We are moving next week and needed to discard a couch and several other items. The guy I spoke with on the phone was very nice and thoroughly answered all of my questions honestly and accurately. He told me that they charge by how much of the truck is full after everything is loaded instead of by the hour. He gave me the price categories based on the space filled. He told me they provide a free quote on the day of the appointment to see how much needs to be hauled off, and if I accepted that amount then they would begin to load everything immediately. They were able to schedule a trash service for the following morning, which I was so grateful for them to be able to do that since I travel so much during the week. I received a text message confirming everything. I was pleasantly surprised the next morning when the three young men arrived a few minutes early of the time scheduled. Nowadays there are people who just don't show up at all. They quickly looked at what needed to be hauled off, gave me a very reasonable quote in 5 seconds that I accepted, and got to work. They packed everything into the truck super tight so that the pricing accurately reflected how much junk was being hauled away. The guys were done in less than 15 minutes of when they arrived. They were courteous and clean. I made sure to tip them afterwards. They had to work in the rain. I would use them again in a second! Thank you again, Valley!

Curtis was very professional and awesome to work with!! He showed us progress as he worked. He was…read morekind, reasonably priced and more than fair. I recommend his work to anyone who needs a fast clean up. Thx you for helping us Curtis!! Will definitely use him again if run into trouble!!! A plus.

Professional services and fair prices! Having my furniture cleaned really brightens the room. I…read moreswear, even the air seems cleaner! It is obvious that this isn't a regular cleaning company. They took care of every single thing including making sure it was just as clean after things dried! They showed me the dirty water and I would give them a thousand stars if I could!!!

After a sewage backup in our home we were at a lost what to do next. Brad with Serv Pro of Madison…read moreCounty was extremely helpful! He made sure to take the time to answer all of our questions and to guide us through the entire process start to finish. The great service didn't stop with just him. Tyrone was also so very helpful. He was training a new gentlemen during several of the visits to my home. He was very purposeful and professional even while training. We will say until we are blue in the face just how truly thankful we are for Brad, Tyrone and everyone we have dealt with at Serv Pro of Madison County. The respect they showed us and our home was top notch. I was shocked to see people who genuinely seemed to care about our situation as much as we did, plus to care about getting our home right again. It is so rare now days to have a company show genuine concern. Too many are just out for the quick buck. Even Amanda answering the phones was helpful. The communication from everyone was excellent. No question of mine was unanswered and I NEVER felt as if I was bothering them. We hope to not need their service again but believe if we do we will call them over anyone else. I wish more Brad could offer training classes on customer service to other businesses. Amazing!

One star is generous. I am disgusted by SERVPRO of Huntsville's lack of communication,…read moreaccountability, and credible documentation. A SERVPRO representative initially came to our property. I asked when the crew would return, but instead of answering, they began crawlspace work on their own schedule without telling us it had started. We received no proper quote, written scope, or clear authorization to review beforehand. We discovered work was underway only when someone unexpectedly appeared in our yard to access the crawlspace. For weeks, we received almost no updates about when they were coming, what they were doing, what they found, or whether the area was dry. The first meaningful contact came when someone wanted to discuss an invoice. I told them the job was obviously incomplete: their equipment remained in the crawlspace, the moisture barrier was still up, insulation had been pushed through an opening near the vent, and the area had not been restored. They did not respond. They sent the invoice anyway. After being invoiced, I inspected the crawlspace myself. There was literally a puddle near the entrance, along with soaked insulation, trapped moisture, and visible mold that created an obvious health concern. I called extremely upset and requested that the owner inspect the damage and apologize in person. I was told he was on vacation and was directed to the service manager. They sent a crew lead described as one of their best, who initially told me everything read dry and nothing was wrong. Only after I showed her photographic proof did she return to the crawlspace and acknowledge finding what she called **"a sopping area."** I then authorized SERVPRO to return and properly complete the re-dry. They supposedly came back while we were out of town and later described the remaining work as a "touch-up." To this day, we do not know how many times they returned, who was there, what they actually did, what materials they tested or replaced, or whether the crawlspace is genuinely dry. SERVPRO claims it retested, but we have received no moisture reports, drying logs, photographs, visit records, or final inspection documentation. An unsupported claim from the same team that declared the area dry before finding a "sopping area" is not credible verification. The service manager eventually stopped responding. I heard from the owner once, replied, and never heard from him again. No explanation, no apology, and no proof that the work was completed correctly. The only communication SERVPRO has handled consistently is sending the disputed invoice. They began without properly communicating, left standing water and saturated materials behind, denied there was a problem until I produced photos, failed to document the supposed re-dry, and now ignore my concerns while continuing to bill me. I would never trust SERVPRO of Huntsville to accurately determine whether a property is dry, communicate transparently, document its work, or stand behind a job once the invoice has been issued. Editing based on owners response - even more corrupt and incapable of completing customer service than imagined - hiding behind "I said his" after their team left my home in jeopardy. DISRESPECTFUL AND DISCRACEFUL

Had considerable rodent damage to my crawlspace. Austin and Calvin came out in 3 days and assessed…read morethe extent of the damage. They explained the process of cleaning up the crawlspace as another remediation company did but they also explained how the rodents were getting into the crawlspace and how to stop it. This was the deciding factor as the other company was just going to clean the space and never mentioned how to prevent the rodents from returning. Can't say enough good things about Austin and Calvin. They know their business and are very professional.

Very customer oriented! Everything was great from start to finish!! Thank you to your whole team!read more