Amazing service and care. Definitely recommend Place was nice and clean too. They took really…read moregood care of me

Dr Mohsinuddin and his staff were very professional and accommodating. They took the time to listen…read moreto my concerns and gave me the time to make my own decisions based on their recommendations. The doctors dental technician Jessica, was especially helpful in providing a welcoming atmosphere.

Best dentist I've been to. The office is beautiful and clean with a very peaceful and relaxed…read moreatmosphere. Staff is incredibly kind and helpful. Dr. Rob Lerohl is AMAZING! He took the time to explain and discuss with me so that I understood everything I needed to know. They give you an estimate price that includes insurance prices as well. I live 30 minutes away but I will be making First Impressions my permanent dentist!

the front desk ladies, dental hygienist, and dentists are very nice and professional…read more Unfortunately their insurance lady, Heather, is very rude and makes you pay upfront for your services. I left A message with Heather to have the Dentist call me back but of course I never received a call back. I've never been treated so poorly. I was blamed by her for her mistakes. Very rude and unprofessional. I don't recommend going there because of her.

The entire staff is amazing. I've been a loyal patient of Dr. Lavrisa for over 20 years. His care…read moreis outstanding. I would recommend the practice to anyone looking for their future dentist, you will not be disappointed!

I highly recommend Dr Lavrisa's dental office. They really care about their patients and take their…read moretime. Very friendly and welcoming every time I come in. The dental hygienists as well as the doctor are very gentle and knowledgeable. I never worry anymore about being in pain at the dentist ever since I started going here! I was pregnant when I went in and they even gave me a little onesie for my soon to be newborn child, it was a nice touch, very sweet.

Had an appointment today for a deep root cleaning and had the privilege of having dental hygienist…read moreNancy she was so informative and caring; I truly appreciate someone that takes pride in their work and she definitely is one to see I look forward to having her again as my hygienist because I'm certain that my teeth will remain healthy under her care. Overall I'm impressed with the customer service provided at this dental office and I will highly recommend it to anyone I know. Thank you!

This dentist is chasing $$. He wanted to do a wisdom tooth removal without any sedation because…read morehe's not licensed in sedation. I sought an oral surgeon anyway. The OS was alarmed a dentist like this one (without the ability to sedate) would try removing the wisdom tooth himself since there were serious risks. His office even called to offer a pill so you don't remember the visit. What? Strike 1. Next, my daughter has braces and he said if I don't get X-rays at her next cleaning, he won't treat her anymore. She's had all her adult teeth for less than a year and X-rays with metal wires in the mouth are "almost worthless" according to a different licensed dentist. The artifact from the braces all but ruins any X-ray (radiography), and she had zero complaints about any pain. WATCH. OUT.

OK, here we go. I go to St. Charles Dental Care today for my regular every 6 month dental…read morecleaning. HORRIBLE!. I get there and some receptionist checks me in and hands me some "update" form as to my medical history. I literally tell her, I have no updates and literally just had my annual physical two days earlier and had no changes and all my labs are IDEAL (literally better than textbook across the board). She indicates to me that every two years they need an update. YET, I sure as heck don't remember having to do an update two years ago. So I am really starting to wonder on that statement. Ok, fine, so I go sit down to now fill out this form. (And here's a thought, if you want such paperwork done, why not send it digitally days earlier? Why not give enough time to fill it out when you arrive? Why not have some type of "update" form that asks is there anything new to update versus all the info on an original form? Why is it these dental offices/medical offices can't be a little more proactive and up on technology rather than wasting time?). So I literally (yes literally) had just sat down and filled out my name section and phone number and the dental hygienist comes to get me for my cleaning. I just stare at her. I just tossed the form in the seat next to me and said, "Well, I guess I am not filling this out." She gives me a dirty look and tells me to pick up the clip board with form on it from the chair. Yeah no. Not ever going to happen. When I already started the form, am given NO time to even fill it out much less even read it and now you want to hurry me along to get my dental cleaning done and think I am being unreasonable. Yeah no. And considering I had never met this hygienist before what in the heck is this nonsense. So of course she marches me down to her area and then the roughest and messiest dental cleaning I have ever had began. She was exceptionally rough with the tools and did all she could to rush through the procedure. Yeah that's just great and I am paying for that. Thanks a lot St. Charles Dental Care! I have never had so much water and what not all over my face. She didn't even offer a tissue or paper towel or anything (even at the end of the procedure) and just let me there a big mess. So I ask for a tissue and she is all huffy about it. (It took all my being not to tell her to simply FUCK OFF!). Yet, I said my please and thank you's and did whatever she wanted, but I immediately let her know I wanted to talk to the office manager. Of course, as expected, she runs right up to the front to go talk to the manager to give "her side of the story". Uh, huh, yeah ok, who is the patient here and who is paying the bill? Yeah not you lady. And then of course, to top it all off, my regular dentist (very good guy by the way is on vacation) and the hygienist wanted me to see the other dentist I had never met before and never have ever seen before. Yeah no. No notice or anything of this. NONE! So I refused on that whole issue. Why would I do that? So I can continue an even worse exam? Yeah no thank you. Soooooooo looking forward to talking with my regular dentist when he comes back. Just unbelievable. Now do I think that hygienist is a b****. Yes, I do. And I told the manager as well (who of course was not happy with my choice of adjective). Too bad. Maybe hire people who can do things appropriately and be professional and here's a thought give you time to actually fill out forms that the office is wanting, etc. Just ridiculous! Where do others go for good, competent dental care? I just don't EVER want to see that hygienist ever again.

Professional and thorough dental care. Cutting edge…read moretechnology! Warm and friendly reception staff. Locally owned and operated. Staff involved in the community. This is as good as it gets.

I left Dr. Duez practice for a few years to see a doctor closer to my office. I regret that…read moredecision. After messing around with an issue and the new dentist for 2 years, I went back to see Dr. Duez last week and was quickly reminded why I love him. Still a fantastic doctor who is well knowledged. His staff is very friendly and a pleasure to work with.

Wow. I've never ever had a bad experience there. The front desk staff has always been extremely…read morehelpful, patient and polite. Dr. Duez as described by Renee in a previous review is most definitely and most importantly one of the most honest dentists around. We've been going to him for about 2 years after having those nightmare dentists that make up cavities, root canals bla, bla, bla and spending many thousands of dollars on my husband's "Million Dollar Head". Dr. Duez isn't trying to line his pockets by making up stuff. He truly is most honest. And cited the many things that husband had done that weren't really necissary. Wow. Only complaint might be of one of his assistants/hygenisists who assisted with my husband's most recent cleaning. No personality, no facial expression, I wanted to jump up and check her for a pulse and my not-so-non-verbal husband just wanted her out of the room. Pitiful creature.

Dr Arnold is best in class. The hygienists are gentle with the cleaning and Dr is attentive and…read morefocused during the exam. He is calming during the numbing process and ensures everything is painless. They are always on time and extremely flexible with scheduling. The office manager is very helpful with insurance questions and works to ensure benefits are maximized. Would definitely recommend! Excited to start my Invisalign here soon!

I do not enjoy going to the dentist to get my teeth drilled out, but Dr Arnold made the process a…read morebreeze. Compared to my previous dentists - the needle injections were mosquito bites and that was it! He did a great job talking me through the entire process of what he was doing and what to expect during it. Made going to the dentist painless. I would recommend Dr Arnold.

I am a senior citizen who recently moved from New England to Plainfield so I can be close to…read morefamily. I broke a tooth last weekend and called a number of dentists on Monday and Tuesday who were not able to see me this week. My daughter called Catonfield Dental and they had me come right in. Dr. Xu's assistant took an x-ray and he diagnosed the issue, prescribing medication until I can take the next steps. My daughter, a stay-at-home Mom, had to bring my 3 year old grandson to the office, and Dr. Xu and staff were kind and accommodating. I highly recommend this office!

The dentist and hygienist have been kind, but my experience with the reception, scheduling, and…read moreinsurance staff has been extremely disappointing. The conflicting information and the way my concerns were handled were unprofessional and unacceptable. At my first appointment, I was told I would receive a call explaining the copay. That call never came. I later spent approximately an hour in the back discussing whom I had spoken with instead of getting the payment information clarified. The conversation had not been documented, and identifying the employee should not have become my responsibility. Cely eventually gave me a breakdown about three weeks ago. To confirm what my son would owe, I called again before his appointment and was told there was no copay. As my son was leaving his appointment, Cely hurried after him to tell him he did have a copay and to have me call her. He was surprised because he had not understood that anything was due. I was then told that the receptionist does not know whether there is a copay. If that is the case, why was I told there wasn't one instead of being connected with someone who could verify it? That was exactly why I called again. Patients should not have to make repeated calls and still receive contradictory answers. These conversations need to be documented so staff can provide consistent information. When I asked for clarification, I received comments such as "Where were you?" and "That's why I gave you a breakdown." My son is an adult and can attend appointments independently. My whereabouts do not explain why the office gave us conflicting information, and a previous breakdown does not resolve the contradictory answer I received afterward. There was also an issue with appointment confirmation. I received a text asking us to confirm and replied that I had already done so. The response, "Well, you just confirmed," came across as dismissive and argumentative. I was simply informing the office that the appointment had already been confirmed. A polite clarification would have been enough. When I asked to speak with the manager, Erica, Cely said she was in a meeting and could not transfer me. Instead, she gave me an extension that turned out to be invalid. While I was unsuccessfully trying to reach Erica, she called me approximately two minutes later. This left me feeling misled and questioning the explanation I had been given. It also gave me the impression that Cely wanted to brief the manager before I could explain my concerns directly. Regardless, I should have been given a working way to reach management. I am a director at a large corporation and have experience communicating with patients. I understand the importance of professionalism, accurate documentation, and respectful service. I also understand that insurance estimates can change, but that does not excuse contradictory answers or dismissive responses when someone asks for clarification. I have dental insurance with good coverage and expect a clear explanation of any out-of-pocket costs. This office needs better communication between departments, proper documentation, and accountability for how staff speak to patients and their families. The kindness of the dentist and hygienist should be matched by the staff handling appointments and insurance.