Excellent Service...From the first point of contact, Teresa made it easy for us to bring in our…read moretrade and purchase a Dodge Durango. Preston was very good about showing us several vehicles and when we found one we liked, we worked it out to get the tow package and leather seats installed. Dale was very helpful in the finance departmen, makes no things move along smoothly. All in all, Mt Airy Chrysler Dodge Jeep Ram Dealership is a great place to get the vehicle you want.

This dealership works hard to make you feel important when you're looking at buying; however, once…read morethe ink dries you're not important anymore. I've encountered service and parts multiple times and had issues. The Parts Manager, with the beard, is so rude, other employees even acknowledge it and agree that he is rude...so my question is, why is he still there? Recently when trying to crank my vehicle with my key fob with me, I kept getting an error message saying that the key fob was not in the vehicle. When it finally cranked, using the key fob, I came to the dealership to have the key fob checked. The lady in the parts department (with the hurt foot) advised that the key fob appeared to be fully charged. The Parts Manager came out and was rushing her to finish up so they can attend a Christmas party from 10:30 am - 1 pm that day. The time was around 10:20 am. He rushed to tell me to schedule an appointment with service. He was very rude and I am looking to schedule my appointment and reach out to upper management to discuss this. I was told the owners were up from Charlotte, and that's why the Christmas party had to happen on time. Maybe they need to reevaluate how their management runs this place when they're not throwing parties. So, to wrap it up, to this dealership you're only as important as you want to be before the deal is done. Once you buy and you drive off the lot, you're no longer important. Buy somewhere else where they'll make you feel important all the time, not just when you're looking to initially buy.

I had an issue that I won't get into here however I would like to shine a light on the important…read morepart of it, the resolution. This company is professional, timely, and after having a misunderstanding over a job , I had a conversation with a lady who works there and she gave me a master class breakdown. The customer service is A+, knowledgeable, informative and the lady who handles customer service is a mechanic herself (after speaking with her, there's little doubt that she herself is well informed and has specialized training herself in what she is dealing with and if something doesn't seem right, she checks into it herself to ensure the customer is being taken care of properly.) The people who work here take pride in their shop, skills, customer service, and work. I have witnessed professionalism at every level in dealing with this company. If you want a job done right, this is the place, this is where I send my mother...

When my BMW broke down, I had it towed here as it was just a few minutes down the road from me…read more Within 24 hours, they diagnosed my issue, provided me with an estimate, and got to work! Their staff are all so kind and educated. There is a reason this place is generally regarded as the premier BMW mechanic in the Triad... I can't recommend this place enough!

I brought my car in for what was a more complex starter replacement. King's Garage gave me a quote,…read morehelped me get the car towed, and fixed the problem quickly. The price was actually a little less than the quote, which is nice. Everyone there was friendly too. I will definitely put them on my short list.

The crew at this location was absolutely amazing. I was stuck after 5 days of driving cross country…read morewith my Jeep fully immobilized and they were able to fit in a tow and full repair in an extremely timely manner allowing me to get to my location in time. Price was extremely reasonable and the whole crew were lovely to talk to. If you break down or need any work done this is DEFINITELY the place to come to or call!

Always very accommodating and pricing is reasonable. They explain any issues well and let me know…read moreof services to consider for future visit.

My wife has to own a Jeep which stands for (just empty every pocket) and she acquired a really bad…read moreoil leak. Myself and were we get the oil changed all thought it was going to the rear main seal. So Summit was recommended to me by someone, so I contacted them and they said sure they can do and the price was about $500 less than the dealer. So Chad told me it could be the oil cooler because that's common in the 3.6 L engines. So I told him his limit that we were willing to spend and he said let him get it in and look at it. Was taken home and was called a little after lunch, and he said that it indeed was the oil cooler. Asked how much more that would cost and he said that it was significantly less expensive than what I took it in for. Told him to do it we were in no rush to get it back but they were still done with it by lunch time the next day. Went to pick it up and asked a couple other things and paid the amount that was quoted and customer service was beyond what you would get from anywhere else. So he could've charged so for doing both and we would be none the wiser to it but he didn't and I really respect that and not a drop of oil has been seen. Thank You Guys and Look Forward to doing more business The Frady's

Called the number (3363771070) from the website. After searching Mercedes repair near me, a…read morefriendly guy named Chris answered. Asked what was going on and set up a time. Having called several places at that time, was not in the best of moods. Cannot tell you who I called without looking at my list first. I wrote the prices quoted to me and created a matrix rating them on price, friendliness and compared them. I was not disappointed. May sound odd, I am willing to pay for quality and not wasting my time. Several places said they did not work on the air suspension. My last mechanic retiring, I was looking for a good place. Finding a good mechanic is very difficult. FOUND! I see where you can add pictures and videos. Will have to have son show me how. Will load those as soon as I figure it out.

It's honestly rare to find a European car repair shop that's both knowledgeable and genuinely…read morehonest. I've known and worked with this team for over five years, and they've consistently done things the right way. Mat, the owner, is BMW-trained and clearly takes pride in his work. You're never treated like just another invoice -- the focus is on doing the repair correctly and being upfront about what actually needs to be done. When you call, you'll usually talk with Chris, who's experienced, straightforward, and easy to deal with. Serah helps keep everything running smoothly and adds to the family-oriented feel of the shop. They're a solid dealer alternative -- better communication, fair pricing, and quality work without the dealership hassle. It's refreshing to work with a repair shop that values honesty, family, and community. Highly recommend.

Very friendly and fast service! I came here for the first time today for an oil change. They had a…read moregreat coupon on the website. I took the time to bring me out to the shop and let me look underneath my car and asked if I had any questions. The staff was very friendly and accommodating. I will definitely visit again.

Words can't say enough about the quality, value, courteousness and professionalism of this shop…read more They deserve 10 out of five stars in my book with my truck. Donnie, Riley, mechanics and crew what a fantastic job and experience. My family, including myself will go nowhere else now for auto repairs. I highly recommend anyone in the area needing an awesome fantastic auto mechanic shop. Your best bet is with Twin City automotive!!! These guys went to bat for me against an awful Ford dealership and won. I had battled this dealership for over a year. Donnie drove an hour away just to pick a check up that day so they get started on my repairs. I don't know any other shop that would do any such thing. The only thing I can say about communication is top notch. I am so grateful to have a family valued shop that cares just around the corner.

Nick helped me out and did his very best to make sure I understood everything correctly and…read moreefficiently. Nick is very straight forward and honest which should show anyone he cares about the work he puts in. I would absolutely rate this place a 10/10 and would refer anyone to call and speak with him about any issues you may have. His partner was also great (I did forget his name), but trust and believe everyone there will make sure you your issues get resolved but that you leave with more knowledge than you came with.

To whoever is getting a black c6 worked on here, it seems like it just got done today 4-14-2026. I…read moresaw the guy pull out their lot and spin your car around and almost maxed out 1st gear in the mall lot and then parked it in the front. I will never take a car here after seeing this while leaving Dick's sporting goods.

I just moved to Winston-Salem less than 2 months ago and I needed a fairly quick synthetic oil…read morechange and all four tires rotated and balanced on a 2014 Nissan Sentra. I called to inquire if they could do it within a hard time stop and they said they could. I drove in immediately and was greeted by Carlos, who was incredibly kind, truthful, and a pleasure to talk to. Several VERY impatient and rude customers came in while I was in the waiting room and his demeanor didn't change, he actively seeked to help the people who "couldn't be helped" but they wanted to know "what do you mean this needs to be fixed...where is it...how do you take it out...", even in the face of that he was incredibly professional. My car was serviced appropriately, quickly, and the cost was very fair. I will only recommend this automotive location to any one around here.

Despite high reviews, my experience was horrible. Instead of diagnosing my Sprinter problem, they…read moregave me a computer generated 22 codes. I could have gotten that for free at AutoZone or with my own scanner. They are absolutely clueless about Sprinters which they claimed otherwise and charged me $220. Scammers is the only word I can come up with. I do not recommend these people!