Patrick with big brother bail bondsman was exceptional very professional customer friendly took…read morecare of the issue right away thanks again Patrick .

This has been by far the worst experience I've ever had. I do not recommend anyone to use Big…read moreBrother Bail Bond. Back in December, I used them to bond my son out of jail his bond was $10,000. I only had $500 at the time, so I was asked to use my car as collateral for the remaining $500, with the understanding I would get my title back once paid. Soon after, I had to use them again for two additional $5,000 bonds. What seemed fair quickly turned into a nightmare. They placed a lien on my car and, nearly a month later, repossessed it claiming I was behind on payments. When I called, I was told to speak with the owner, Andrew Hess, who was extremely rude and accused me of ignoring calls and being disrespectful--claims that are completely out of my character. He later realized he had me confused with someone else. He told me I had to pay $500 to get my car back ($400 towing, $100 toward the balance). When I went to the tow yard, I was told there were no towing fees and that the full $500 went directly to Andrew Hess at Big Brother Bail Bond After getting my car back, I requested proof I was delinquent. Days later, I received paperwork with a forged signature. When I questioned it, Andrew became aggressive, yelled, and called me a liar. Weeks later, my car was totaled in an accident caused by another driver. I informed Andrew, of this matter he placed a lien on my title and contacted my insurance company demanding $20,972.00 This makes no sense--I paid the full 10%, one charge was dropped reducing the total to $15,000, and I've paid $2,000 overall, This amount he's requesting is higher than the ten percent owed for the bond how can this be. My son has not missed any court dates. Before verifying that I made the last installment payment to satisfy the entire ten percent of the bond Andrew showed up at my home with two men, walking through my yard. When I asked why he was there, he said it was to speak to my son. After confirming payment had been made, he said, "well son of a b**** you did pay," and left I feel this should have been verified before coming to my home This entire situation has been overwhelming, stressful, and completely unacceptable. I feel taken advantage of and misled throughout this entire process. Please be cautious before doing business with this company.

J & J Bail Bonds, is the best bail bonding company I have personally ever dealt with. They don't…read moretreat you like some forbidden criminal, or like a pay check, they treat you like a human and understand people make mistakes. They try to do everything in their power to work with you as much as possible until they have no obvious choice but to have bounty hunters come get you, but rarely has that ever happened. They owner works with you on payments, they understand life's a struggle let alone have a setback like jail come alone its hard financially. They try to work with you anf understand. I will always use them time after time after time. Never will I use someone else.

From the owner: J&J Bail Bonds Agency, Inc., located in Grand Rapids, Michigan, is a trusted family-run bail bonds…read moreservice that's been helping clients since 1997. Available 24/7, they offer fast, confidential support for a wide range of charges including misdemeanors, felonies, theft, assault, fraud, and drug-related offenses. With a compassionate team that understands the stress of incarceration, they provide flexible payment plans and accept collateral like homes and vehicles to make bail accessible.