BYERS BEWARE!!! WERE WE EVER WRONG. We put an offer of $22,000 on a 2013 Visa Golf Stream at 1000 Islands RV listed for $23,995 and it was accepted. We noted possible signs of leakage and rot in the ceiling upon first inspection however, but were assured by our Sales Rep that this would be completely inspected by their Service Dept prior to taking possession and repaired if there was any leakage and/or rot. We returned after the repairs claimed to have been done and noted that the "rot" was not repaired. I questioned our Sales Rep and she claimed that the "Service Dept as well as the Manager" both looked at it and could not find any rot, claiming that the ceiling was "Rock Solid". So, I showed her where I could actually push my finger into the soft plywood in several locations. She then claimed that this was normal. For a second, I thought my partner had painted a bid "L" for Looser on my forehead while I was sleeping? I then showed the Sales Rep the rest of the ceiling which was actually "Rock Solid". She didn't know what to say, other than repeating that "the Service Dept and Manager stated there was no rot." As a result, we decided NOT to accept this unit because our Sales Rep, the Service Department as well as the Manager were all blatantly lying to our faces, hoping that we were stupid enough to believe them and simply accept this rotten trailer as is. The thing is, had they been "honest" with us from the beginning and pointed out the rot, we would have accepted the unit as-is, but what else were they now hiding from us and lying about? They could no longer be trusted. After walking away from the deal, our Sales Rep contacted us again stating that the Manager was now willing to take off another $3000 from our initial offer of $22,000. Now... You have to ask yourself: Why would they do that if, as they claim, there was no Rot in the ceiling? BUSTED!!! Needless to say, we declined their offer. The sad thing is, they have since relisted this unit at $23,995 again knowing full well there is rot in the ceiling, hoping to catch another unsuspecting fly in their web of deception. 1000 RV Staff and Management are as "Dirty as they come". I don't understand some of these dealerships. They don't seem to realize the concept of "Honesty". It's just beyond them. You screw one potential customer to make one sale, but loose 10 others in the process when they find out they've been swindled and tell all their friends. Or... You can be honest with that one customer and make 10 other potential customers in the process. It's just simple math and common sense. It blows me away that they can blatantly lie to your face even after you actually point-out proof of the defects. Unbelievable! Just Unbelievable! We also returned over $500 of extras, not because we didn't need them for our new trailer, but because they were all priced $5. To $20 more than other stores. That is the last time you will see us at 1000 Island RV. Happy Camping! read more

I purchased a new RV (Reflection 278) around a year ago. The build quality was terrible. In that time, the TV, fridge, radio, and cabinets all broke at least once. They also wrote the winterizing instructions wrong, which was why my water tank froze over the winter. Guess what? They would not fix it for free! read more

Purchased a 2017 Thor MC from the dealership in May 2024. Since then it's become a make work project for my wife and I. Electrical, plumbing, structural issues, things broken and not repaired or replaced properly, you name it. A leaky skylight is the latest issue. That's a bit beyond my ability so will probably have to take it to an auto glass shop and have it reset properly. Based on the hardware and the condition of the base of the skylight, the leak was an issue that was previously known, but never fixed. You do not get much for $90,000 nowadays I guess. Be aware and be cautious about buying anything used, ex-warranty, from questionable dealers. Put lipstick on a pig, it's still a pig. We have learned a lesson, the hard way, with hard earned cash. read more

Horrible customer service. I was strung along on a waiting list for service for over 6 months only to be told that they won't provide service for any new customers (customers who didn't buy their rig from them) PATHETIC! AVOID THIS DEALERSHIP LIKE THE PLAGUE! read more

1000 islands RV is great! friendly staff and excellent service provided!

Buyer Beware, 1000 Islands RV Centre has the worst after sale customer service. Once they cash your cheque it is impossible to get a return call from any employee, including Service Advisors, Service Manager, Sales Manager and General Manager. If you are thinking of buying from 1000 Islands RV Centre, be aware that you will not get any after sale support. After buying a brand-new RV for $80K from 1000 Islands RV Centre I spent 6 weeks calling and leaving messages hoping to get a return call to help schedule a service appointment to fix a few issues and some warranty work on the new RV. Every single message left including requests with reception to please have somebody help and return a call was ignored. I cannot include all details of their ignoring phone calls and requests for help as it would be too long and unbelievable to read. This includes Sales Manager and General Manager both refusing to get involved and help a customer. Also, we had to get the Manufacturer involved to force 1000 Islands RV Centre to provide parts that were included in the purchase. 1000 Islands RV Centre will take your money and then never return a call, deliver on promises, or provide any help and support. read more

We have purchased 5 trailers at 1000 Islands RV we have nothing but good to say about our experiences, from Sales staff/warranty staff/in store staff/service staff. This is not a situation where when you buy a trailer then they don't want to see you again till you want to buy another. The service staff is amazing they have never let us down! We were travelling one time away from home and had a problem with our trailer...the support we got to find a great location in the area we were in from 1000 Islands was anazing we got everything solved and on our way thanks to their phone calls! Again we would not hesitate to highly reccomend this dealership for a great sales/service experience! read more