Update 4/9: the office manager has called me no less than 3 times in an effort to get me to take down my review (I'm happy to upload phone logs too for everyone to see). Then they follow up with an email. Where was this effort when I was your patient trying to get lab results? You didn't have the time for me then, but now you do as you've been exposed. Sure is ironic... They flagged a photo of my interaction with the Yelp admin team in yet another attempt to hide their horrible business practices. I've now begun writing additional complaints to the BBB, medical board and to my insurance company. Additional reviews will be submitted on every platform. Original review- I'll start by saying I enjoyed the nurse practitioner, Kaitlyn, who saw me for my visit. This is the extent of my positive comments. I do, however, prefer to see an MD. After reading Google reviews this seems to be the norm here, I was leery but gave them the benefit of the doubt. The office seems to be full of nurse practitioners and no doctors. The office administrative staff are incompetent, disinterested and lack care and compassion for their patients. After waiting a month for results which should have taken 10-14 days I made several attempts to contact them to obtain lab results. Voicemails left, calling to be placed on hold - by my 4th call I offered to hold indefinitely until someone could help me. I was repeatedly told, "please schedule an appointment to come back in." No, how about you give me my lab results which I've authorized you to leave via voice message if need be and then I can decide if I want to come back. What's so hard about that?? If and when they do call back, it's after hours so when you immediately return the call you'll have to leave a message and wait for them to call you. Again, phone logs don't lie. Finally, being patient and kind wasn't working and my common courtesy cup had runneth dry. Upon demanding results after nearly 6 weeks post procedure I finally received them after refusing to get a call back and being insistent upon holding for the information. Clearly this has to be a breach of duty of care! Patients should not have to beg for information on services you provided. I've saved my call logs and records attempting to reach them. I'm truly blown away by their ineptitude. The office manager needs to be fired and the entire team would benefit from a thorough training in patient care. Then, guess what?! I get a notification that I have a balance due. Wanting to be done with them I log in and pay the bill hoping they go away forever. Nope. The next day I receive a message that I have a credit balance on my account. Wait, what? You sent me a total yesterday, I paid it. Now I have a credit? You seriously can't make this stuff up. I've been seeing dermatologists for nearly 30 years . NEVER have I had an experience at a "medical" establishment as I have had at this one. Simply put, these guys would lose a race when they're the only one running. They make the impossible possible - but not in a good way. Steer clear and go elsewhere. read more