I can't say enough how much I dont reccomend this shop. But if you must, hear me out. I went in to have a 6 pin lock master keyed with 1 of my keys. I paid 30 for it, left. And upon inspecting the box, I realized that the original keys were missing. So I went to return to the shop and let them know of the mistake, and upon arrival all was fine, until I mentioned I believe you kept my original keys and he frowned and said he did and gave them too me and left, I opened box and tried keys and noticed they didn't work. And I told him so, and he immediately got confrontational almost in anticipation of my query. Immediately and adamantly saying that's what you asked for, I told him, there must be a mistake I ordered for it to be master keyed to this key I have. And he would insist on arguing with me that I requested it to be rekeyed. And told me, I don't know the terminology because I'm not a locksmith. At no point was their even an attempt to bring up a solution. At one point he said something about their is no "him" only me. I got a bit confused there, but apparently once again, which gave me reason to believe maybe bad hearing or emotionally worked up and wasn't thinking logically but somehow he involved an imaginary 3rd party and tried to tell me that's what is said. I stopped and stood there to think for a moment and the man maybe in an attempt to antagonize me or maybe he felt threatened by me. Said, "were not gonna have a staring contest here, what do you want to do" I told him, im thinking. And then responded, I want the service I requested originally to be fulfilled. And he told me that is a seperate job (charge). And I stated, fine then I'll go elsewhere to get it done. And left, shortly after, almost immediately. I returned and asked. "Proffesionally and respectfully. May i Have your name? " And he replied I don't need to give you my name, at this point I'm going to call the cops because you've been disrespectful, you said you were going else where. I said at no point did I disrespect you, we had a difference in opinions and I choose to get work done else where at no point did I disrespect, have a good day friend. And I left. Because of my job, I'm required to go to locksmith regularly, and I have never have had such a bad experience before. I've been to this same location before and this is 1st time this man attended me. He is the problem. The customer service was horrendous, the man was extremely argumentive and emotional, im tempted to believe even scam service run on purpose or just genuinely ignorant and not willing to fix or even politely reason with me. I'm very agreeable, wouldn't have take much to have me pay twice if he had any social skills at all. The man claims to be the owner, has a black lab dog and a full black beard. If you absolutely have to go there, at the very least I reccomend don't do it when he is there. Very problematic individual, he has absolutely no emotional control. All other employees there have given me 10x better service then this guy. If the whole place can be avoided I definitely would. This is a man who will put his own weakness on you and make you pay for it. Be Warned. read more