Watch Out for Unwanted Upsells & Charges for Work Not Even Done Came in for a quick oil change. Ended up being sold on a "free alignment check," which led to an unsolicited alignment that I didn't ask for and a $300 quote for a battery I didn't need (that's 2-3x the price of the same battery elsewhere). I changed my mind on both battery and alignment before anything was approved -- or so I thought. A few minutes later, the rep (also the GM - Eric Smith) returned from the bay and told me they already did the alignment but would "discount" it since I hadn't okayed it. I ended up paying for an alignment that: * Was not authorized * Was either not done or supposedly "done" before they even told me it was needed * Attachments show before/after images both time-stamped 12:15 PM -- suspicious at best. Also I was not even there long enough for them to complete an alignment which takes 45 minutes to 1.5 hours. Furthermore, they also used full synthetic oil without asking, then claimed it was "required" for my car. It isn't. And that $300 battery? I found identical replacements at less half the cost. Seemingly "friendly" staff, but very misleading service. Be careful, ask questions, document everything, ask for proof -- or better yet, save yourself the trouble and go somewhere else. read more