This is the worst company for computer issues and services! I was a long time customer for years and my HP printer just stopped working in March, 2024. Latry, the technician that always did my repairs came to my home and didn't fix it and they still charged me $220.00. I called the manager, Derrek after I received his email stating that the reason they couldn't repair the printer was because the issues with the printer are related to restrictions with the software and hardware being deliberately abandoned by Microsoft. He stated that everyone has to throw away functional equipment and replace it with the newest technology. Larry told me that my word for windows for all of my documents wasn't connecting and that I needed to use a different app which he never explained and still charged me the $220.00. I am shocked at how rude Derrek was to me and not caring at all about me as a customer. I had to ask him several times how much I was charged over a year ago and he kept changing the subject. I didn't get a receipt from Larry. I have spent hundreds of dollars for services by Bits and Bytes Computers over the last 15 years. These people are not trustworthy nor do they sincerely care about their customers as stated in their email to all of their customers about their new location on Mason Road in Katy. read more