Had a Grand Seiko repaired with crystal replaced due to damage. 1. They did not used the right…read moreparts for that particular model. 2. They did not even notified me they made a substitute 3. The watch was not even waterproofed after the repair. I had to get another watch tech to replace the seal. Bad job, bad service, be very very careful!

Paid them 18 mos ago to repair the auto-winding of 1st generation Orfina Porsche Design chrono…read morewhich I received as an 18th birthday present from my parents 35 years ago. I paid their quote and the watch wasn't fixed after several weeks in their custody. I sent it back two more times, each time for several weeks, and the last time it came back, the case was badly scuffed up and the watch still wasn't repaired. They advised they can't do anything to fix it as the watch is too old (that wasn't advised when they happily took my money the first time) and denied any knowledge of the case damage. In my experience, Longson appear to be incompetent, negligent & dishonest. I recommend staying well clear!