OK, just because I give it a 3 does not mean that it is not a good store. I have seen and shopped…read moreat A&M US Groceries and Q Club, which give me some comparison for this type of store is all. And by this type of store, I mean "Costco bulk want-to-be designed for the American shopper." Of the three (with the two mentioned above), this by far is the most organized,cleaniest and tied for largest compared to A&M. Prices are indeed expensive as other reviews have said. Prices are exactly in line with the two other stores I am comparing it to, although Gateway did have a "Back to School Sale - 10% off the entire store" promotion going on when I dropped in. Compared to A&M, there is a lot of staff floating around and organizing shelves, making sure things are lined up, labels out just so. There must have been six staff members there and I was the only person in the actual store at the time. Seemed a bit overkill and the owner could hazard to maybe cut some payroll. I give it 3 star though, because despite shelves looking neat, I felt the product variety was not as good as A&M and some store aisles were just "fillers" (ie...there is a chip aisle and instead of 20 bags of Lays potato chips stocked five rows, four deep to stock a shelf, at Gateway there are 20 bags of Lays and they are stacked 20 rows, zero deep simply filling more space. I am not sure if this makes sense, but it was apparent throughout the store. So in lue of variety, many products are "fillers." (taking up space, but no variety). It was apparent enough with more items than just chips that I dont think it is a result of me being witness to a shipment that has not come in, I think it just might be the store. If I was in the area and needed something that I know I can get there, I would pop in because I know the prices are the same compared to others. But given a choice, this would not be my first selection in the "Costco bulk want-to-be for the American shopper" options in Hong Kong.

This is my 10th year in Hong Kong, which also means I miss good old American sized groceries and…read moreteeth numbingly sweet candies, American sized. Most if all, though, I miss American toilet paper, despite owning a Japanese shower toilet at home. Enter Gateway, the non-membership alternative to American groceries. The decor is like a mini Costco (a wholesale-to-consumer store very popular in North America), with a fair selection of most-missed items from the US: giant boxes of cereals, Halloween candies, tetrapak wines, sauces and condiment, plus normal sized foods like Kraft macaroni and cheese, applesauce and granola bars, basically a selection of foodstuff not found elsewhere, plus American formula of shampoos and body washes. However, my favorite items in the store are the cotton wool pads and quilted northern toilet paper. Granted the toilet paper costs around $10 a roll, but they are the stongest, softest thing that had ever grazed my butt. Heck, they are even stronger and softer than my tempo boxed tissues. They are also the only place I know that carries Sriracha, the famous American-produced Asian-style chili sauce that caused neighbours of its Californian factory to beg it to move as the chili fumes emitted during production is too much to bear. It seriously is potent stuff. Incidentally, my 2 favorite things from gateway go hand in hand like pb & j, but I assure you they are in no way correlated.