Coming from the US, specifically Hawaii, government offices are not typically known to be very…read morehelpful or friendly. Surprisingly, this is definitely not the case at this Hong Kong government office. A friend had to move a dog from Hong Kong back to the US and needed proper paperwork. The person in front of us was also doing the same thing. The government worker was able to communicate clearly in English and in Cantonese and was extremely helpful and personable and getting the proper paperwork and documentation needed to process the application. It turned out we were missing one document and the veterinarian just needed to fax it over. We followed up in about an hour to make sure the fax was received and it was. Everything was fast and easy. I was really pleasantly surprised! I only complaint was the condition of the waiting sofas. They were pretty filthy. Otherwise there was hand sanitizer and even a bottled water cooler available for drinking water.