I recently online shopped with them and their delivery service was NOT a pleasant experience. They…read moremiscommunicated the date with the delivery person in the first place. After a new date is set, they just showed up at my door without giving me advanced notice (e.g. 30 mins). So I missed the delivery and tried calling them back but they refused to answer my call, both the driver and the online service rep. Just not very professional.

If I was either a cat or a dog then the rating of this store would be a five, I'd be in heaven…read morewagging my tail or purring like an engine. But I'm not. I'm a human being and as such pet stores do not light my bulb. The thing is I have two cats that I am totally in love with (one of them anyway, the other one is just annoying). And love makes fools of us all. For example it had me walking into Pet Line thinking, I wonder if one of the cats would appreciate a toy or some catnip? Realistically speaking they wouldn't have a clue how the cat nip arrived, "Oooh that's cool, let's roll around in it... then eat it." Or the toy, "Oooh that's cool, let's scratch it... then eat it." Not a single thank you for the giver. Forgetting about my selfish cats for the time being Pet Line, as far as I know, provides pet owners with just about anything a pet would need. Toys, big cushions or little homes, a range of food, some juicy snacks, and cleaning soaps. The set up is pretty standard with everything organized by category. However, the entire time we were browsing in the shop the shop keeper was checking out the newest gossip on facebook, only paying any attention to us when I asked for a business card. Not that that is a bad thing, I'd rather that than some one hovering over my shoulder! By the time I left I had bought a small pack of catnip and a tiny scratch pad in the hopes that the cats would use that instead of the sofa. I'll be back again during Christmas time for another small prezzie - mainly because I don't know where else to go!

I recently got a dog and my friend recommended Pet Line as i was out of dog food and as soon as i…read morestepped through the door i was greeted. The staff member kindly helped me around the store and answered all of my questions and helped me in and out of the store with everything i needed. Their service is top notch and i would definitely recommend!!

If you are serious about your pet grooming, this place is for you. Grooming tools line up nice and…read moreneat! Like a display of fine china. This shop makes me think that some think that human hair salons should have their tools in a nice display as well. All of the razors, combs, and brushes that they sell and use on dogs are behind a glass display like fine china! There are also porcelain pet figurines in the window and around the edge of the store. They, of course, do grooming in this shop and the prices are nicely displayed on a large board in English and Chinese. They have different prices for the different breeds of dogs. I was curious on pricing for my poodle, but I didn't see poodle anywhere. The prices were actually under miniature poodle for my pet, and were displayed neatly on the board according to the services provided. The teddy bear cut and style included ear cleaning, nails, clip, bathing and styling for $780 HKD. The summer clip was $750. I'm not completely sold on the whole poodle styling especially considering that my other dog is a mutt, that doesn't even need his hair clipped. However, if you are into having your four legged best friend look tip top, this is a good fit for you. The tools are available as well if you want to do the grooming yourself.

Another example of how the Yelp app helped me stumble across something totally random, totally…read morecool, and totally local: Paws & Claws. At the end of last year, I was mulling over the possibility of bringing a pet to HK and wasn't sure if there were even enough stores to support its needs with food, supplies, and everything else. When I found the random listing for P&C, I decided to check it out. The store is indeed small. From cat food to cat care, they were stocked full of all things feline. They had a good number of international products that I had yet to see in certain pet stores and the prices seemed reasonable. Sometimes pet stores are poorly maintained and have that "animal odor" but this one was clean and extremely presentable. The owner, Isabella was super sweet and was able to answer my questions about laws, care products, and even where to find certain breeds of cats (at other stores!). In the store front, they had a small number of British Shorthair kittens running around and playing with each other. Her own cat, a 6 year old British short hair, was probably the friendliest cat I've met. I think I could've spent another hour in the store easily just perusing cat products. Disclaimer: It's been a long time since I've been here. I'm not even sure if Paws & Claws is still around, but if I have any cat needs, I'm for sure heading here.

My Dear is one of the bigger pet shops in the area. They offer dog grooming services along with a…read moregood variety of pet foods and treats. Located in the Ferry Street area of Jordon, its not too difficult to find. I would suggest getting off at Austin Station from the West Rail line instead of taking the MTR to Jordon. Few things I've noticed about this place is that here are pets here in crates all the time. The store pets don't seem to get any time outside of their crates, which makes me a bit upset. Dogs, Cats, Birds, they're all just trapped in their little crates watching the day pass. They offer a good range of dried and wet treats for your furry friends. I go with the Western goods that they carry such as Greenies and Zeal products. The prices are fair and they generally have a good stock of them at all times. I do commend the fact that they carry a good selection of dried dog food. Instead of heading to chaotic Mong Kok, pet street, This is a good alternative. From what I remember, they carry all the big names. If there is a product you are interested in that they do not carry, sometimes they will offer to order it for you. That is a good service, but its not always that they would do that for you. I give this place only three stars and not four because when my dog came for his normal grooming appointment one time, the experience wasn't good. They usually have very gentle staff handling the pets, but this time around, the lady taking care of my pup was a new. I kept an eye on her while she was grooming him, and while rinsing the shampoo off him, some shampoo got in his eye. I was worried but was told that the shampoo is very gentle and it there was no need to worry. Two days later, I notice discharge coming from his eye and brought him to the vet. Turns out, the shampoo made a small tear in his cornea and had given him an eye infection. I was gutted. I only hope they will train their staff more throughly to properly groom dogs.

From the owner: 關於寵物堡…read more 寵物堡，始創於2005年，最初是在九龍油麻地廣東道818號地下營業，售賣優質經濟的狗糧和貓糧為主，及兼營寵物美容。因應街坊反應良好，我們逐步將寵物用品的品種數量增加。 最初售賣的品牌有：ProPlan 貓狗糧、Royal Canin貓狗糧、寶路狗糧等等... 於2007年寵物堡開始於不同地區直接入口寵物食品和用品； 2008年起，售賣的寵物用品的品種數量也不斷增加。我們對街坊的服務也不斷提升，從賣寵物食用品為主，提升到更全面更專業的寵物美容服務； 2010年寵物堡由廣東道818號搬進現時的826號，現在的門市，距離只是幾個鋪位之隔，方便街坊繼續光顧，地方也大了三倍。貨品由最初種類不多到現時大概4千多種，也是街坊朋友的支持和鼓勵； 2011年寵物堡因應網上商店是大勢所趨，所以我們也新增網上商店，希望能夠從服務街坊朋友至到全香港的市民，為他們帶來最優質和最優惠的寵物食品和用品。客戶網上購物我們就會提供送貨上門的服務，方便上班一族，也方便在家有養寵物的朋友； 因為現時養寵物的朋友對品質的需求不斷上升，2012年寵物堡開始於臺灣，直接入口寵物食品和用品，我們希望增加更多的選擇滿足寵物的需求； 寵物堡未來也會在世界各地直接入口其他寵物用品和食品； 2011年寵物堡在佐敦偉晴街 88 A及2014年在土瓜灣浙江街 34 號，設立新的門市方便不同地點的街坊朋友； 經過12年的努力經營，寵物堡已轉型為寵物食品專家，繼續提供優良的寵物服務給顧客街坊朋友。