Courtesy service to customer Convenience location of…read morebranches in major parts of the city. Extremely close to mtr station of every district I think they probably have strong boxes service

The staff is helpful and friendly here. However, this place is always crowded and one always has to…read morewait for at least 40 mins before someone can help you out. The best time is to get here early to avoid afternoon and lunch time rush. Also, if you are an expat then opening an account could take over a month, so you may want to try some other bank if you looking to get an HK account in a couple of days.

The service here is really fast. Being an expat I was looking to get a bank account opened as soon…read moreas possible. It took me just 15 mins to do all the paper work and fill out the forms. Within two days my account was open. They have several branches and ATM around the city so I hoping for a good service in the future as well.

This is located right at the back exit to the bus terminal of Maritime Square on the first floor,…read moreopposite to the dim sum restaurant. Excellent service! I was approached by one of the staff while I was standing in line. I told her what I was here for and she asked me to come with her to her office to take care of business! She was very professional, patient, knowledgable and efficient. She answered all my concerns and resolved the problem I had with my ATM card. So far my experience there had been positive. All the staff were helpful and efficient. There are also 3 ATMs at the door, one for deposit only I believe. My only complaint is they don't open all their windows even during busy hours. There were a few times I had to stand in line for a good 15 mins before I was called to the window. Other than that, this is a good branch!

It may be odd to find people commenting on chain stores and major retailers as such; even more…read moreweird is if you find people commenting on particular bank branches. I am commenting here because I happened to have used this bank on several occasions and found it to be one of the most sooth experiences in my life. This will only occur to you if you have ever been to a Bank of China branch. If you live in Hong Kong then chances are you will never use the BoC- anybody who is anything has a HSBC account that's usually the end of that. However, recently I found myself with several payments that needed to be paid through BoC accounts which meant that I had to find a branch to settle this with. BoC branches are hard to find to say the least, and once inside they are usually confusing and the speed which things are dealt with could be described as glacial. Not sure if its the bank's background that causes this but it just seems like they take their time in doing things. In the Tsing Yi branch, however, I have found that a) the branch is quite a big one and b) it usually void of people. That lets me settle what I need to do in about half the time it would be dealt with elsewhere. You will see a lot of elderly people here staring into the stock quote screens but they usually won't be queuing up for counter services. Staff here are keen to help and the security guards do their best to keep things in order. I have therefore decided that whenever I need to used BoC services I will come back to this branch- even if I was miles away. Before someone lets me know of an even less busy one I will be coming back here.

Located on the 2nd floor of the Paradise Mall, you can access this location easily from the Heng Fa…read moreChuen MTR station. It's right across from the Bank of China, so it's pretty hard to miss. There's always plenty of staff on hand to help you out, people by the counters and in their offices. The staff I've interacted with are generally very polite, helpful, and friendly. There are occasionally long line-ups, but they typically move quickly, since there are many counters open at once. Another note, is that many elders visit this location, so there's a booth dedicated to helping the elderly, which I think is an incredibly thoughtful and caring touch.