This is, without question, the worst European hotel I've ever stayed in. While the property itself…read moreis decent enough and the spa is worthy of four stars, the hotel staff should all be fired. In fact, if this is a microcosm of the Dorint culture at large, I would advise readers to avoid all Dorint properties. Let's start with the basics. (1) Please train your staff to smile. This costs absolutely nothing and in fact creates a positive and inviting environment. (2) Please train your staff to be helpful and not to visibly groan when guests ask for basic services such as "can you please make me a replacement key, my mother-in-law left hers in the room" or "can you please tell me what time checkout is." 3) Please make it clear to guests which services are available for all and which are exclusive for "seminar attendees", and please train your staff not to be rude and condescending when guests attempt to access those services - especially when they're in common areas (in this case, as a hallway) that in any other hotel would be considered something available for all guests to access. We stayed here three nights, and I never once saw a staff member smile or greet a guest in a kind and inviting manner. This is BASIC hospitality and its absence is a reflection of poor management and what is likely a dysfunctional corporate culture.

We had a short but nice stay here. Arrived late, but were welcomed with a smile and asked when we…read morewould like breakfast served, and handed the key to our room. Great beds - I pretty much fell asleep as soon as I lay down, after a long day of driving. The next morning we woke quite a bit earlier than expected - came down almost 1 hour before I had asked for breakfast, but the table was ready and yoghurt, fruit, bread etc. was brought out in minutes - only the egg was delayed - but was cooked perfect when they arrived, a little runny, just how we like it. A nice stay, at a nice place.