Breakfast is awesome but always the same...restaurant menu for a 4 star is remarkably the same…read moreprice as outside restaurants. Beer is ok, not so much selection on tap....food is good. Fine dining extended restaurant Chelsea rosli is like $85 for 5 course meal, nice to look at but will be hungry.

I stayed here in January 2009. The hotel was clean and…read morespacious. It was located just off a main road and within the grounds of a park, where people liked to take a walk (I think I saw swans!). I had the Wienerschnitzel one evening which was A-OK, no complaints, though I could see where it could seem a little expensive if I were not on expenses, but I think this is attributable to all of Europe in general. I stayed just one night, driving back to a Marriott near Hamburg airport, which was cheaper, but probably not quite as nice. The staff all spoke very good English, which was great, because I didn't have the time or inclination to learn German. The only problem I had with language was asking for a receipt at a filling station, the german word for receipt is absolutely nothing like what is probably the etymologically French, English word

The hotel itself is not bad. The problem there are the employees who were absolutely rude and…read moreimpolite to us as guests making our whole stay so miserable we couldn't wait to leave. Every time we passed by certain employees (Mrs. Viola and Vanessa if I remember correctly) they looked at us and giggled as if we were ETs. Notice we are not the type of extravagant people one would look at normally, but for some reason they found us funny. Also, every request we had seemed like the hardest thing on the planet to accomplish. We once ordered a spoon in the room (I needed to take medicine) and my bf who was downstairs overheard them commenting how such a stupid request should take at least 30 minutes to be accomplished. I wished they could have a lesson with any American guest/costumer service to learn how to work at a hotel (a place where you work with people and for people). The overall arrogance was so unbearable we decided to cut our stay short and move to Remarque Hotel also in a central area of town.