Our experience here results in us NEVER eating here again. To start with the food is not nearly as delicious as we had been told. We had the ribs and while the rub was very good the ribs were tough and dry. My husband had a T-bone steak (we will come back to that in a minute) and he said it was not seasoned and rushed. The staff was the biggest problem for us. We had a small incident where my 8 month old daughter who was restrained in a seat pulled back from the table about 10 inches pulled onto the floor my husbands meal (T-bone and baked potato) almost as soon as the waitress sat the plate on the table (the plate was not completely on the table) while my husband had made a quick trip to wash his hands. After quickly washing up my daughter, the staff left me to clean the floor, and the chair and then the owner came over. His suggestion was an insult to any patron as he stated "we can just wash it (the steak) under water and put it back on the grill". ARE YOU KIDDING ME?? THAT IS DISGUSTING! That was my response to him. At first I thought he was joking to make light of the accident and the obvious stress but come to find out he was more than serious and stated that "if you do not want to just wash it then it is on you" so we told them we would like another one and then they charged us full price for both steaks. The thought of having my husband eat a steak that had been on the floor, then rinsed under water, and grilled some more was nauseating! This was not the only issue. We had to ask for EVERYTHING we needed, an extra plate (twice), napkins (there were NONE provided), a to go box and each time I had to get up to find someone to ask. We ordered french fries and never even received them. I was so upset about being charged 2 times for a steak that I didn't bother to look if we were charged for those too. When I told the owner that we would not be back he quite pointedly said "I don't care". read more