I requested a regular wash and underbody. The two attendants were very nice and helpful. My wash…read morewas thorough and worth it. I will go back.

This is my go-too. The Zoom Car Wash is so convenient to use. I keep the Black Knight washed. The…read morereason I'm not rating them higher is that its express service is okay. I wanna say better, but it's what it is. However, on this nice and cool, very sunny day today, when drying my car, I noticed these marks on the rear passenger quarter panel. They are marks taking only the surface paint off the vehicle. So I believe, 'these are coming from the car wash'. So I summoned the manager, and he denies they're from the car wash. I said to him, "You're going to say that." He alleged they were impact marks, but there were no dents or gashes. After he felt them, I then took him to the front of the vehicle, showing him impact marks from highway driving. You can clearly distinguish the difference between the two. So I'll doctor those marks with this paint I have already purchased from the dealership to address those chip marks on the front of the vehicle. I just thought that needed to be shared for others to know that may have similar concerns. Fyi, he said to me, "Then why haven't others complained about it?" And I told him because they don't realize it yet. I understand why some people don't use this type of car wash. It's those pros and cons. Someone previously said to me these types of car washes will scratch your car up. I should've known because my car was scratched after my very first wash going through one of their car washes.

As part of my quest for a new car wash monthly membership, I stopped in on a random Wednesday. It…read morewas freezing out, yet there still was a nice sized line forming. I figured I had to be on to something. I like the location. This part of Wilson Mills is not terribly busy. You simply turn in like you're going to the cleaners, but continue around the back of the building. The prices were reasonable. I got the works for $16.50. The man working was very nice and efficient. He even thanked me for giving them a try (like he had ESP). I was thrilled that they pre-spray. Inside I noticed the materials were soft, so this put me at ease. I've had horror stories in this department at other places. I really felt like I was getting a deep wash. I drove down the road and inspected the finished product. I must say my street salt beaten and battered baby looked good as new! The only thing I wish was that my tires were shinier. They do have a tire upgrade and I forgot to add it so that's my fault. I'm willing to give them another shot with the $2.00 enhanced tire experience.

Great car wash. Although it's an automated drive through, they have a person working. Friendly…read moreguy handled the payment but then used a power wash hose to hit the bad spots of my car before we went through. Great value for the $9 wash.

What a winter we've been having in Cleveland! My red car had turned white through the weeks of snow…read moreand ice, with salt spraying and staying on the car's exterior. With a few days of good weather and temps above freezing (finally!), I could finally bring my car back to its red look. This Waterway in South Euclid opens at 7 am, perfect for people heading to their businesses. It's located at Warrensville and Cedar, two main roads on the East side. I decided to join the line at 7:45 as the sun was coming up. No line today! I was greeted by the congenial person at the payment kiosk, who then guided me onto the tire rollers. Perfect! I can recognize my red car again. Basic wash: $9

The top brush is not working bc they are waiting in a part but they still have you pay full price…read morefor a car wash and don't warn you that it's not working. They should as least give the customer the option to continue or not before paying full price since part of my car is not clean.

I thought I was a regular until I pulled up this morning and was told that today all I could pay…read morefor was a detailing. Obviously a detailing costs more. Shame on you guys. I've always been cordial and I always tip. You list a good customer. The big fella with the dreadlocks though is a stellar worker.

I can't say enough good about this experience. So often lately people have no pride in their work…read more This team is the complete opposite. I'd drive an hour to get my car washed here.

They say they're brushless but there are brushes and flappers. I saw it when it was too late to…read moreback out. The car got clean but I don't want that stuff battering my vehicle.

This place only offers one type of car wash, at a price of $12. It should only be $10, honestly…read more Also, I wish when and whom to pay was made more clear. I was confused upon pulling up on how to pay and the staff even started hosing my car down before I asked about payment. Also, make sure to pull your side mirrors in as they will definitely get whacked if you don't. I am giving this car wash 4 stars, however, because I could tell how hard the staff were working and the wash did manage to get most of the bird poop off my car.

Take all my cars here to get windows tinted. Always turns out perfect! Wouldn't trust just anyone…read morewith my rides, these people are A+

Superb service! I most definitely recommend this business. Me and my husband have been going to…read moreMr.Details for years, Marcus is very professional and a very nice young man...GO NOW!

My windshield still had bird poop on it when it was finished! I brought this to the attention of…read moreone of workers; he gave me a towel and told me to finish cleaning it myself. I thought I was paying THEM to clean my car? This would never have happened at Waterway.

Terrible staff, faulty and broken wash equipment in the tunnel, racist management…read more A few of the younger employees there smoke weed while at work all day long, two of them are selling weed out the carwash I believe their names are, Derrick Terrell, and Christian Ray. Both are constantly serving up drugs to customers while working. If you are a cute girl you can definitely get your car washed for free, as those same young men are constantly giving away free carwashes to pretty young women. Daily. The site manager Ken Deavers is completely checked out. As he is aware of all of this. He does nothing for his staff, other than enable their unproffesional behaviors. And ignore the illegal activities going on. Cars are continually getting damaged, whilst going through the wash, it is an almost daily if not for sure a weekly occurrence. Most of which is caused by staff not caring when loading cars into the tunnel, and loading cars incorrectly. And known faulty wash equipment. Like I said, most of their quipment is broken and doesn't run correctly. Causing many unnecessary claims from incident reports that corparate ends up not paying the customer for said damages. Usually for some made up reason as to why the cliam is denied. The area regional manager (Dan Yannick) of this site is also known to have stolen Valor. He states he is an army veteran, from the gulf War, but in actuality he was Dishonorably Discharged while still completing basic training, for hitting his commanding officer. He never actually served. The one decent employee they had working there has either recently moved on to something better or they got rid of him for some reason. Which makes no sense as he was the main person working there that made it worthwhile in stopping by. Jim Roush, and Express Wash Concepts, which is the parent company, and the rest of the ownership of this carwash chain obviously do not really care about branding, staffing, or community. They are seemingly running what is going to be another failed OH corporate chain. Just like Winking Lizard, or Melt. Being a souless enterprise, thats very impersonal, with a major lack of community outreach, paired with terrible customer experiences and vehicles constantly being damaged is why you should choose another brand to wash with. Seargent Clean and Whistle Clean have both updated their facilities and equipment as well as pricing in the last year, to remain competitive in this market, both those brands have surpassed Clean Express Wash in regards to overall customer service experience and they have comparable if nor better pricing for both memberships and single washes. There is a reason why Clean cannot retain its good employees for longer than a year. And why so many members cancel their memberships after 1 month of inconsistent and crappy service. Don't waste time or money, choose to go to another carwash brand. Save yourself the headache, and extreme probability that you will end up with damage to your vehicle.

Wow, I cannot express how thrilled I am with the service I received from City Wide Mobile Auto…read moreCare! From start to finish, my experience was incredible, and I'm still excited about how amazing my car looks now. Arlin, the owner himself, personally took care of my vehicle, and let me tell you, he is a true master of his craft! From the moment Arlin arrived, I could tell I was in for something special. His friendly demeanor and professional attitude immediately put me at ease. He took the time to listen to my concerns and thoroughly explain the detailing process, which I appreciated. Customer satisfaction is truly their top priority! The level of care and attention to detail that Arlin put into my car was simply astounding. He went above and beyond in every service aspect, treating my vehicle as if it were his prized possession. The results were absolutely jaw-dropping - my car looks even better than when I first bought it! I was so excited to see the transformation. What really impressed me was Arlin's passion for his work and his commitment to quality. He used top-of-the-line products and techniques I had never heard of before. It's evident that City Wide Mobile Auto Care is dedicated to continuous improvement and staying ahead of the curve in the detailing industry. I also want to highlight Arlin's integrity and transparency throughout the process. He was honest about what could be achieved and didn't try to upsell me on unnecessary services. This level of trust is so rare to find these days, and it's refreshing to see a business that truly values its customers. His transparency and commitment to my satisfaction made me feel secure and confident in his service. The convenience of having this exceptional service come right to my doorstep was the cherry on top of an already amazing experience. It was such a relief not to have to waste time driving to a detailing shop or waiting around - Arlin took care of everything right at my work, making the process stress-free and convenient. I can honestly say that City Wide Mobile Auto Care has earned a customer for life. They deserve the 5-star rating, and I can see why they're recognized as Cleveland's #1 mobile detailer. If you want your vehicle to receive the royal treatment from true professionals who genuinely care about their craft, look no further than City Wide Mobile Auto Care. Arlin and his team are simply the best in the business!

I just had my car detailed this morning, I'm a mom of two young kids so my car was in need of a…read moredeep cleaning. My car is now nicer than when I first got it! Everything is sparkling clean and it smells brand new! A great value for everything! I will be telling everyone about their company. It is also so convenient that they come to your house!

Went back today (3/22/26) after a long break from using this place due to consistently poor job…read morecompared to price. Seems to actually have gotten worse. Paid $45 for "The Whole Thing" which, surprise! Doesn't include the whole thing. Had to pay $10 more to have mats washed and hatch area vacuumed, neither of which actually got done to any real extent (see photos). I sat for 25 minutes watching the guy sitting sideways out my car doing nothing or heaven knows what. This was after being directed to leave a line where the 2 guys were actually doing their job nicely. Anyhow, the things they don't do that I think are reasonable to expect; wipe door jams, of all hatches and doors, vacuum areas specifically paid for, clean the windows, clean the dash and the instrument cluster, wash the floor mats that you pay extra to have washed, wipe down the car from remaining wet after the auto wash, wipe headlights, tail lights, and side view mirrors, clean wheels. I'll throw a couple pics in. About the best I can say is the wash got rid of some built up grime from the weather. The service provided is crap. I think it must be because in that areas they only cater to people who drive very expensive cars. I just drive a Mazda so my car is probably half the value of the average customer and doesn't warrant any real care in their minds. About the best I can say is at the end of the day it's just car wash. I'll get it cleaned up somewhere else and I wasted $55.00 and tax knowing after years of avoiding the place, it was likely to disappoint. ​

They do a terrible job. Dont vacuum...left windows spotted and dont wash anythikg. Basically only…read moreexterior. Everything is extra.

Earl got back to me fast and we chatted after talking to a few others that wanted me to send money…read more earl never asked got me in fast and was a straight up guy was a pleasure to have him do the job and do it right ok bottom line is the job was done right and I will tell any one to use him I am Happy

Very personable service and high work quality. Diamond Pearlz installed car window tinting for me…read moreat their workshop. They explained my options and did an excellent work with installation while explaining the process to me. I would definitely recommend them for tinting installation.