Thank you Zipcar for having cars at 30th Street station. I've been a member for a couple of years. Having a ZipCar account has always been handy but this time it was either sleeping in the station overnight because Megabus was LATE AGAIN or paying up and driving a Zipcar. Zipcar has a $34 overnight fee from 6:30pm to 8:30am. It's awesome! I didn't know about it until last night. There is a system glitch: my bus wasn't going to get in until after 12am, so I tried to make the reservation for 12:30 and I was quoted the regular rate. However, I called customer service and he reserved the car from 11:30 to 8:30 and I got the rate. That's something that ZipCar ought to fix because sometimes folks work past midnight. Plus, the system should always default to the best value/cheapest rate for the customer. Anyway, thanks for saving me! I was already a loyal customer. Now I'm addicted. Since I'm heading back to NYC tomorrow and I'm still in Philly right now. I'm going to rent a car again tonight. I'll be able to drive in rather than beg for a ride to the train station, call a taxi or walk 20 minutes to the bus stop. For $34 plus tax, a bit of convenience is nice. read more

I have been using zipcar for over two years now and i am HOOKED! The convenience you get with zip car compared to other car rental companies is unbeatable. Since insurance and gas is incorporated in the price you dont have to worry about added costs which you usually get when you rent a car. You also dont even need to talk to anyone or spend time at a car rental counter. You can easily book through the app and get a car whenever you want. They really have locations EVERYWHERE downtown and you can always find a car when you need it. Whenever a client meeting that requires driving pops out of nowhere zipcar is always there to save me! I had an experience once when someone did not return the car on time but that was once out of 30+ times i have rented. The customer service personnel were very helpful and refunded me my money and helped me get another car. Also, big plus the cars are new and really clean! read more

Moral of this review: contact the local zipcar office from the beginning. Read this because this is going to be useful. There is referral program on Zipcar that says you can refer a friend and get 40 (or maybe 80) hours of free driving. I did it. I referred a friend. Here is what happened: 1. They didn't give us the free driving hours. 2. They charged me for my friend's application fee. They charged her as well for her application fee: They charged us TWICE! I later called them and asked about this and they refused to admit this is a mistake and were kind of aggressive. BUT THEN, they referred me to a local office. I received this magical phone call, telling me the application fee is refunded, my driving credit assigned to me AND the lady said "I notice you are a student at Penn, we have a sponsor program that your yearly membership drops to 25, wanna switch to that plan?" and of course I said yes. Ok. Even though I had a couple of angry hours, but right after my case was referred to local office everything was solved sooooooooo smoothly. *Conclusion*: contact the local office from the beginning. read more

Zipcar is now cheaper than Philly Car Share. It is $75 to sign up, and $50 a year after that (vs. $15/month). But, if you find one of those guys doing a Zipcar booth around the city, it is only $25 to sign up and $25/yr after that! And you get $25 in credit so really its free to sign up. Also, you don't have to pay per mile like PCS unless you go over the 180 miles day. Also, you can use your zipcar membership in any zipcar city, you just have to pay the local hourly/daily rates. read more

The experience is always the same. Dirty, smelly, beat up cars with low tire pressure. Somehow, without fail, the cars always have body damage all over and always reek of weed and cigarettes. It's as if someone out there is renting all the cars with the sole intention to smoke in them and trash them. They are always filthy inside, just a rolling biohazard and I've rented cars that felt legitimately unsafe to drive because they were in such poor mechanical condition. I have no idea how a one year old vehicle gets destroyed so quickly. Zipcar clearly doesn't maintain their fleet. That's not even the worst part either! I can't tell you how many times I've rented a car and spent a huge chunk of my day traveling to the pick-up location, only to find that the car wasn't even there. After calling and going through their tiring customer support process, always turns out that the previous renter just kept the car for several hours beyond their reservation without me ever being notified of this, and they can never offer a realistic solution as the car is several miles away. I've had several other pickup/drop off issues, including the car not unlocking at the beginning, or not locking at the end of the trip to prevent me from getting charged. Again, Zipcar offers no solution for any of these problems. For a company that promotes convenience, they make literally every aspect of renting from them way more difficult than it has to be. read more

I signed up last year at the Popped! Philadelphia fest because the guy manning the stand looked lonely and I needed a break from the all you can drink VIP lounge. I have a car of my own, but not one conducive to moving furniture. And parking in front of my building is a hot commodity, so sometimes it's totally worth $9 to rent a car for an hour to snag some stuff from the South Philly Target. Not a constant user, but have never had any problems the few times I've used the service. Haven't ever used Philly Car Share, its main competitor, so I can't compare and contrast, but I don't see a need to try out the competition since I've been happy with ZipCar. Their email newsletter (monthly maybe?) is very informative and has some cool stuff in it. I'm pretty sure they always have a business listed that offers some sort of discount for the month for ZipCar users. read more

I find ZipCar services in Philly to be extremely convenient. Their main office on 12th street is also speedy and helpful. I have misplaced my key card more than once (not surprising at all if you know me) and they were very accommodating in getting me a replacement on the spot. If you live in Center City, you'll find a car location within 3 blocks almost anywhere you are. If a car is unavailable or there is an issue with your reservation, they always call ahead to give you the update in order to help reposition your plans. No complaints here, I'm a ZipCar advocate. read more

***Update at the bottom! I rented out a car for 24 hours on a snowy weekend. 3:00am Friday until 3:00am Saturday at $110. The car got stuck in the snow, so I called customer service at 5:30. They were friendly and after 4-5 call back and forth,where they could not find roadside assistance, I was asked to ,"call the police." I did and the police of course could do nothing as I was not blocking a bridge or highway. I contacted customer service and was instructed to leave the car and find a safe way to get home and that I would get a full refund since they could not help me and I did not use the car beyond 2 hours and 15 minutes on a 24 hour subscription. I left the car at 7:30am I loved Zipcar before this experience and they apparently loved me since I am bombarded with e-mails and surveys constantly. I've been a frequent user that has consistently reported any trouble with my reservations and always leave the car with a full tank of gasoline. I've helped people move as well as recommended Zipcar across states. Having walked 2 miles home in the snow you get to the realization that I cannot judge a company when things are at their best and they have no reason to act. Instead they should be judged when they should and they do. Zipcar refunded my account $39 via email after 3 attempts to contact them. I was billed for the 2 hours I used the car and the 2 hours I sat waiting for assistance. This has become the new way of doing business with loyal customers that I detest. No character, or principles based on previous experience, promises they make or customer loyalty in the face of profit margin. If service and after care is priority in a time of need I cannot recommend Zipcar in Philadelphia. ***Update: Just so you know after the last post by manager Anthony V. I've called during business hours and no one has been present to answer my call or my messages. ***Note: Also note that in his response no mention of the customer service promise to a full refund. read more

If I could give zero stars, then I would. Quite literally he most abhorrent customer service I have ever had. I attempted to apply online however when I looked on the phone app, there was no application fee. After being tossed around from automated message to places on their website, I spoke with a very unfortunate man over the phone who basically said that there was an issue with the app and that promotion did not exist online and since I started online, I am unable to receive it. I requested if I could have my account deleted so I could start over. After about 20 minutes of debating "whether or not that was possible" (I should be able to request that my account with my information be deleted, right?) he ended up sending an email to the local Philadelphia office (which he stated has no phone...) and they would contact me. I'm still waiting, but here's hoping someone helpful calls. read more

Zipcar - This is the promotion on the phone app. Apparently doesn't exist? - Car Rental Near Me

I had just got back into a ZipCar this past weekend I drove the "Muldoon" this was after some hiccups with my old account but once I spoke with the office I was free to reserve. The best part I love about driving is driving FAST, it was so much run I went to Cherry Hill Mall and had a great time. The car was clean and had so much to offer The best discovery I made is the ZipCar App I can lock, unlock and beep the horn...that was so convenient if i could not get to my card...plus it was cold so i did not have to wait for the beep Thanks Zip car I will see u again for Christmas. read more

DO NOT USE THIS COMPANY. I repeat DO NOT USE THIS COMPANY. This was my first time using Zipcar and I booked a car for a trip to visit my parents, who I haven't seen since before the pandemic began. My partner and I planned our entire week around this trip. We arrived at the lot at our scheduled arrival time and the car was not in the lot. We walked around the neighborhood for 30 minutes and still could not find the car. We were then on hold with customer service for 45 minutes in Philly July heat until someone answered, simply told us the previous driver had not returned the car to the right spot, and that there were no other cars available for us. I will NEVER be using this company again and I truly urge you to not to either. read more

I think it's about time I review zipcar here on yelp. As part of the wave of new ridesharing and carsharing services, zipcar really stands out as an innovative, cost effective replacement for car ownership. For several years, I owned a car in the city, but living in the city the cost is not worth it. However, it's important to have access to a car at times, for road trips out of the city, trips to King of Prussia, or grocery shopping. The ease of reserving a car by the hour or day in the Zipcar app on my iPhone or on the website is unbeatable. Reserve a car for around $10 per hour or $90 per 24-hour period and that includes gas (180 miles per 24 hrs) and insurance. The process of picking up and dropping off the car is simple - just tap your zipcard on the card reader and you're in. In summary, would highly recommend Zipcar for anyone without a car or with occasional need for an extra vehicle. read more

There better then PCS, but there prices just keep going up, so I have stopped using them all together. Don' get me wrong, there very nice on the phone and with regards to whatever but its just not cheaper then renting a car anymore. Zipcar has A LOT of hidden costs contrary to what they advertise, borderline false advertising. I have found that using Avis and U-Haul is way cheaper, although not as convenient. read more

I've never had an experience with zipcar go as planned. 1st Experience - the car had a dead battery and I needed to go to another location. But the service of the man on the phone was great. I was given a credit for 2 extra hours for the trouble and also probably because it was my first reservation ever. 2nd Experience - the car wouldn't start. No credit or anything was given but I was able to get into a car parked right next to the one that wouldn't start. 3rd Experience - checked by bill and I was double billed for what happened during my 2nd Experience. I was charged for both cars! Although when I called the lady on the phone took it right off my bill (and will show up next billing cycle). Thank you for being friends BUT this shouldn't have ever happened. I will say the cars are much cleaner than those I had a Philly Car Share. It's nicer not to have a huge logo across the whole car either. I'll let you know if I have a 4th Experience. But right now I think I'm good for awhile. read more

I joined zipcar 2 years ago. I was trying to find a way to use a truck whenever I need one because at the time I was putting a production up at the fringe festival and we need to move wood and set pieces with little budget and little advanced warning. Enter Zipcar- cars all over philly, trucks, vans, convertible mini coopers, really they are doing a great job of having a variety of cars in a variety of places for everyone. From the time I joined I have used them whenever I am in car need and never had a complaint (except when someone has the car before you and they park it wrong or leave trash, but that's not really zipcars fault, its the nameless faceless person who has used the car previously - which is interesting to get used to really) The website is easy to manage and they have mobile web so you can book from your phone. I find their customer service to be very helpful and overall I find them to be a great cheap option when you need a one size fits all kind of car. Whether its a trip to Ikea, a trip to the shore or a trip to the market, they've got a car for your needs and I for one am indeed a fan! read more

Zipcar is the worst! Cannot count on it for anything. Almost everytime I have used this service there is something wrong with either the car, or the car was not returned (they don't notify you until you show up and no car is there). Beware read more

ZipCar has been a life-saver when my wife takes our car for a trip and "forgets" to let me know. Also when our car's in the shop. When I moved into my current house, there was 1 zip car 6 blocks away. Now, there are 6 within 3 blocks. Can't complain about that. They've been great at helping our neighborhood group with a donated truck rental for tree plantings and block cleanups. And every time I've called, the customer rep has been really nice and helpful. read more

I have been a member for a year. I lost my card in May so I reported it and waited for a new card. It is now August. I have called their customer service twice. Each time they said they were sending a new one. I don't know what she's my card is being list on, but I need that cars so I can run errands. Their hourly rate is expensive and they don't maintain the cars very well. Their system of reporting issues with the car doesn't let you tell them that the car you rented is dirty or needs air in the tires. The convenience is accessibility and that they include gas and insurance. read more

I love it! I joined zipcar in August 2010 and now i'm addicted. There are several pods around my apartments. Side-road assistant and fuel are already included in the rate. I could not start a car once because its battery ran out (probably I forgot to turn off the light) and they sent someone to help free of charge! read more

They rented me a car with expired stickers than charged my account extra fees for NOT driving it! Without my permission of course! When you ask for a refund they put your account on "review" and i havent seen a dime read more

I have been a member now for 10 years +++ and given these guys over $250 a month for the majority of my years with them.... BUT -- who charges $50 to you when you are 9 minutes late and you called several times to try to make then situation right. Look, that is just the wrong way to treat someone who is loyal to ya.... Well, I'm also a member of Enterprise Car Share and I'll just even things out. OVERALL -- DISAPPOINTED W/ The WAY THIS WAS DONE. MAYBE THEY ARE JUST NOT ALL THEY CAN BE....???? read more

Horrible company...they took toll money out my account when i didnt use ez pass a month after i rented the car ..i called they say it takes a few week ...but this is a month after..called back now they say it takes a month...there. Giving me the run around in done with the read more

I have been a long time enterprise carshare user, and have never once had a problem. Covid shut that down completely, and they don't know when they will be reopening. I tried getting a zipcar account registered for weeks and finally this week got an active account. The website was down for awhile and finally came back up. The cost is significantly higher than enterprise, but I needed the service so I was happy to have an account. Today was my first ride and when I arrived to the pick up location there was no car. Waited 10 minutes and still no car. I had to buy an overpriced Uber to still be late to an appointment. 12 calls later and still no answer from customer service. I am actually on call 13 right now at 24 minutes hold time and nothing. If you have any other options use them. This is total horse shit. read more

This is the review for zipcar customer service, which is equal to nonexistent. I booked a trip for Saturday afternoon and I was 15 minutes late to return it because the entire Philadelphia's streets were a parking lot due to the marathon. I was charged $50 late fee but okay-I am not going to argue because I was indeed late. 20 mins later, I found the gas card in my pocket. I immediately called them trying to put the card back. The car was already rented by someone else. I got the same machine like response from 3 different customer service people: Can I put the card back tonight? -You will have to pay to get a reservation. Can I call you guys to open the door?-No we are not allowed to do that. Can I return the card to the Zipcar office in person? -Yes and you will be charged with a fee. You have to be kidding me. There is not way other than paying to put the card back. And all the customer service people they hired are just reading from the same script. There is just no sense of helping a customer for your own business's good. I canceled my account online right after I put down the phone. I will return the card back to the office and see what a real person working for the company can tell me about their policy. But meanwhile I will give their competitor a try. read more

FlexCar is a service that rivals Philly Car Share. Recently it merged with ZipCar, another car rental service that has locations across the country. FlexCar offers car rentals for as cheap as $5 an hour Hybrids on the weekends and $7 an hour on weekdays, includes gas and insurance, and offers up to 150 miles before additional charges apply. In comparison, the cheapest rate for Philly Car Share is $7 an hour for hybrids, plus an additional $.09 cents per mile. Philly Car Share does offer a much larger fleet of available vehicles, but for now if you can find an available FlexCar it can actually save you a few bucks over PCS. Here is the breakdown for a Toyota Prius: FlexCar Weekend Rental 50 mile trip, 4 hours at $5 an hour $20 Philly Car Share 50 mile trip, 4 hours at $6.90 an hour $27.60 (rental cost)+estimated $4.50 for mileage $32 Using the two services, FlexCar could save you $12 or get you an extra 2 hours of a car rental depending on how you look at it. The service is exactly the same as PCS, and the car was just as easy to reserve and use during the time I needed it. read more

I have had zip car for a little over a year. I'm not a frequent renter, but when I need a car for a couple of hours zip car is there. I use a lot of different companies, and I travel often. The customer service of zip car is so poor that it is literally my only yelp review rating anything other than a restaurant/hotel. However, I'd like to share my experience in hopes that someone else doesn't regret joining zip car as much as I did. We decided to rent a car to go see a friend in New Jersey. First I must state that a 24 hour rental for zip car in Philadelphia is $98. Enterprise car rental is $42 literally half. The UPSIDE of zip car is that enterprise was closed early the day we made the spontaneous trip. Essentially you're paying for the convenience of a car that is park and ready to go any time you need it. In this case that was more than ok with me. We picked up our car, which I believe was a Mazda. We drove it 15 minutes outside the city to our destination. When we woke up in the morning, I had a missed call from zip car. The voicemail said that the car needed to be returned right away because of issues with a battery. I called back and got through to a representative quite quickly. She informed me that the "low battery" notification had just gone off. We went to the check the car and sure enough it did not start. We both had to get to work, but don't worry Zip Car isn't REALLY about fixing their mistakes so the day turned into a nightmare. It took OVER 3 HOURS for zip car to get their "service" to show up. Please note that their tow service was a man in a broke down car in no uniform. He was so clueless he tried to get us to help and we did because I actually felt sorry for him. I was very weary about driving the car back to Philly but he assured us it would be fine. The purpose of us getting the car was to have until the next day until 7 (as we said 24 hours) so that we could grab groceries before returning the car. Since we could not go to work, we both took personal days (thanks Zip car!) and the representative assured us we could go pick up our "new" car. A couple of days later I noticed on my credit card statement that I had two $98 dollar charges on my credit card. The woman obviously made an error and charged us for an entirely new reservation. This seems pretty easy to spot, no? Well try calling their 1-800 number because she basically could not seem to grasp what I was telling her until I spoke to a supervisor who told me she'd forward to the main office but assured me that it would be taken off and apologized. I then told her that I don't understand why I even have to pay the first $98 dollars as Zip car GAVE me a car with a DEAD battery. She said I had to call the main office for that. Fast forward to a week later and I still don't have my credit for the DOUBLE billing. I call the main office in Philly to find out that the manager is "gone for 3 weeks." I've never heard of anything like this in my life. I asked where he was and I was told he "bounces around." Then I asked how to reach him and she said by email but it could take a while. I asked if I could leave my phone number and have him call, she couldn't even confirm he'd call me back. After calling the 1800 number 3 MORE TIMES, I finally got my money back from the double booking. They told me that they would adjust me for the "hours lost" during the battery problem. They totaled that to be $21. What an absolute joke. I am by no means a cheap person, and generally don't complain but the manager never even returned my call and so I cancelled my membership. Enterprise has SO much better customer service and is actually cheaper, so many this happened for a reason. My experience: You'll get a car with a major problem (their fault) you'll wait for a towing company for 3 hours (their fault) they'll supply you with a car for the rest of your reservation and make a mistake of charging you twice (their fault) and then they will make you jump through hoops to get your money back. Later Zip Car, you have competition. Since you don't call customers back, and don't employ general managers to actually take care of business, maybe you read yelp. Oh and if you need more proof that this place is run by the most clueless people on earth: simply read the manager response. read more

Zipcar is terrible and misleading. I returned my car including my keys to the parking lot on vine to the same lot and parking spot. Over a month later I get an email saying there is an outstanding balance of $610 on my account. I had no prior notifications of any kind. Upon calling customer service hey said the charges were due to towing charges and lost keys. Why would I take the keys and leave the car in the correct lot?! Why was I not notified? This is unacceptable and unprofessional. These charges will be disputed and I will be spreading the word about zipcar and their unsubstantiated charges. Watch out everyone. They will charge you for returning your car to the same lot you borrowed from. read more

***Zipcar is very misleading stating "gas, insurance and daily millage is on us." *** I rented a car using zipcar October 20, 2015 and was involved in a hit and run. I was not in the car at the time and filed a police report. When I came back to the car the car mirror was damaged. I contacted zipcar to let them know and they said that the claim would be followed up by a phone call. I never received a phone call, I emailed them checking in on October 27th 2015 letting them know I never got a call but did not hear back. During my initial call letting them know of the accident they told me that there would be a hold on my account until it was resolved but "if I was able to rent a car then everything was fine." I naturally assumed everything was ok and since after the hit and run I did use their services. Six months later I get an attempted charge saying I owe the $238.00. I was never called or asked to talk about the claim even after attempting to let them know that no one followed up. Before this event as far as I knew I would be covered especially in the event that someone besides me damaged the car. I have loved using zipcar but if this is how they run their business then why would anyone ever use them? You are basically not covered at all and running the risk of paying high fines for damages you did not cause. I was also never sent an itemized invoice stating that the charges from the auto repair company or what I owed. Which I think is more then fair if they are asking me to pay for damage I did not cause. This company should not be operating at all unless they offer real insurance coverage to every driver and for every rental. They are misleading in making you believe that you are covered but you are not. read more

After much comparing and contrasting between Zipcar and Philly Car Share, I finally decided to sign up for Zipcar. I have only used the service once, but so far so good. The website is very easy to use and helpful. I easily set up my time slot, later made changes easily to the reservation, and learned about the location of the car, and how to use it. Zipcar even sent me a text before my reservation was finished notifying me that I could extend my reservation if needed because no one else was going to be using the car. The car was clean and easy to find. I really like that 180 miles are included in the reservation (in comparison, Philly Car Share charges per mile starting with mile 1). I do wish that the cars came with GPS though. It was so hard to go back to looking at a piece of paper for directions! Also, I wish there were some more options of types of cars (IE. how great would it be to get a convertible for those sunny days we had last week?) It's also nice that I can rent a car in cities all over the US if needed. read more

Zipcar customer service is probably the worst customer service out there. I had a dispute about a charge and had to call the customer service line. The waiting time to get a hold of an agent is about 30min. After getting ahold of them, the call got disconnected several times and I had to start from the beginning. They were not able to help me out with the issue and had to constantly escalate the call. Staff would not provide me a call back if the line got disconnected. They charge my credit card twice (which was their error) and on top of that had to waste 3 hours of my time to get it all fixed. The customer service is super unhelpful, impersonal and has no clue of any services besides reservations. I would avoid dealing with this company at all cost. Rent a car somewhere else. read more

...well, now that philly care share was bought by (a for-profit company), they now have the exact same insurance coverage as zip car. So...if you're not afraid of the insurance situation, go with zip car. Customer service is great when you need it, and, even better...you rarely need it with easy online and mobile app reservations. It really works exactly as promised. As for pricing...you're paying for the convenience of being able to step out of your house, walk 4 blocks, and get into a car as if you owned it, so don't bother comparing the price to a regular rental car service, which remains the hands down choice for long, weekend getaways (zip car's pricing structure privileges shorter over longer rentals.) But when you're comparing prices, don't forget the time you spent online, googling for weekend deals, *traveling* to the Avis/Hertz office, waiting in line, filling out forms...its not exactly convenient, and certainly not something you'd go through for a Saturday run to Ikea. But you really only see the "real cost" when you look at annual costs. I have kept track of my actual expenses, and in my most expensive year, I spent about 2100.00 on zip car (zip car's prices include insurance *and* gas). My usage: never longer than a day but I have longish rentals (~8 hours) as I mostly use it to make a 90 mile trip about 4-5 times a month, with the occasional in-city errand; 98% of my trips are weekday rentals (cheaper), and I do the monthly-fee wheel-deal for a lower per/hour cost (I think this is only available in Philly). For comparison, I'm about to buy a car because I'm moving to the boonies. I can expect to pay 2,000/year in car insurance *alone* for a late model, used car...almost the same amount I would spend on the total cost for a zip car. Using zip car as a slightly-more-than-occasional car is not only convenient, it turns out to be cost effective as well. read more

It's the most useless service ever. We pain $200 for a year membership and they keep removing the car that is near us, the closest we would need to take a car or bus to get to, useless again. They are unwilling to refund our money even though we can't use one of their cars ever. Useless company, useless cars, and useless Customer Service. read more

New to the city, no car so joined Zipcar after hearing about this through friends. It was easy and convienant for a quick 3 hour trip around the city to do errands. The car was easy to find and easy to reserve via the app. Only problem was the car was a bit dirty. read more

So I finally took the plunge with Zipcar and their 19.99 Philly Wheel Deal. All in am looking forward to continued use of the service. They have lots of available cars in the Rittenhouse Square area, but we started with the Mini Cooper which was exciting. The hourly rate was like 5.75 which was great for a short trip to Target. So between the car and ease of use, it's a solid 4.5 stars. But where Zipcar really pissed me off is with sign up. I signed up using one of their promo codes for $25 driving credit and by the time I made a reservation that same day, they had an available $75 credit. So I call and explain the deal, and THERE IS NO WAY TO CHANGE IT. So that sucks and it's bad customer service. And when I no longer absolutely need a car every now and then I am dumping them. read more

I lost my car in the recent flood in Philadelphia. While waiting for my new car to be delivered I signed up for Zipcar. It took about a month to get my membership up and running. On my first trip, I wasn't able to get into the first car, Had to call customer service and they switched me to a new car which took about 10 minutes. I stopped to get gas because the last person never filled the tank up and I didn't want to be charged the $50 fee. I got locked out of the car for 10 minutes in a very unsafe neighborhood in Philadelphia. When I called customer service they kept asking me to put my card onto the windshield repeatedly to open the door which wasn't working, Making it a apparent that I was locked out of the car.They then asked me to confirm my account by providing my email address, my drivers license number and other info I can't recall because I was nervous for my safety and I had to go into my wallet in the unsafe neighborhood and unsafe situation to provide them the info before they would unlock the car. Overall, Zipcar is not a safe solution and not reliable. I never finished everything I set out to do because of all of the issues. Customer service is terrible and takes a lot of time to get problems resolved. It would have been safer, faster and cheaper for me to use Uber or to rent a car. Would not recommend this service for anyone. read more

I love this service! I live in Philly but travel around the country and Zip Car seems to be everywhere. I've used it in Boston, Chicago and San Francisco. It's better then owning a car. I did the math and it just makes sense. The folks on the phone are always helpful. I popped into the Philly office over on 12th Street a while back and everyone there has an outgoing, fun personality and answered my questions quickly. It's fantastic! read more

Meet some of the people from Zipcar at a bowling party on Tuesday and they were great. Let me know about all the special coming up. They do have great rates now so check them out for the overnight deal for $34.00 read more

I've been using Zipcar for about a year now. They have a set of cars on the University of Delaware campus. It was great at first, but after having numerous last minute cancellations, having my pickup location changed with almost no notice, and cars that are not mechanically maintained: I've given up. I've called up their Customer Service number enough that they're on speed dial, and the hourly credits here and there are just not worth the hassle. If you live in area like Philadelphia where the main office can quickly and efficiently maintain the cars then it's great. If you're using a car at one of their University satellite locations it may not be worth the hassle. read more

I have been a zipcar member for a while and it has been very useful. I actually have a car, but still use zipcar to save money on ridiculous gas prices and the benefit of using a pick-up or SUV if i need to do some hauling. Great for day trips to the shore as well (thank you EZ Pass). Lots of people seem to complain about hidden fees? Read up before you sign up for something, then maybe you will understand. The terms a pretty clear if you ask me. read more

I use Zipcar for business twice a week for work. It's cheaper for me since my company reimburses the 7-7 business rate. PROS: - Great selection of cars under the business rate. For example, I drive their Audi A3 for just the standard $52 rate plus taxes. I cannot speak for personal rates. - Easy to use the website and mobile app. CONS: - Start-up fees - Very high late fees - You get billed for EZ Pass charges and other hidden fees (see below) HUGE CONS: - Hidden fees in the fine print. Primary example: I received a phantom parking ticket from the PPA, was not informed until a three weeks later, was not given the option to pay the ticket myself but rather let Zipcar pay the $76 ticket, charge my company $20 as a "processing fee", and Zipcar paid through the internet, which was an additional $4 "convenience fee" that was also charged to my company, and that all gets taken out of my paycheck... $100 altogether for a $76 ticket. - Customer service is terrible. Called about this last issue and was given very little information about it and given no other options to avoid these charges. If you think you're one of those people that'll "never get a ticket" and will therefore never have to deal with this nonsense then guess again - PPA screws anyone given the chance, so know this: park a Zipcar in the city and any ticket you might get will be at least $24 more if sent back to Zipcar. I do not recommend Zipcar for business. read more