The Zermatt tourism office is right next to the train station on the right hand side as you exit…read morethe station. Definitely stop by to get advice on what to do in town. We came during shoulder season in November so many shops, restaurants and hotels were closed. They can recommend activities and food choices based on what is available. The ski resort was not fully open yet when we came but they recommended a great short hike to see outside of the town. Pro tip: check them out as soon as you arrive, they are on the right as you exit the train station.

Please stay away from Beausite Park Hotel in Zermatt. My daughter and her fiancé were planning to…read morevisit Zermatt for the first time from California. They booked this hotel prior to all the closers due to Omicron Virus. Thousands and thousands of flights have been cancelled and they PLEADED with the hotel management to change the dates for any fee. Beausite refused to help in anyway. My daughter is a 6th grade school teacher and saved up for this very special occasion. They paid $1,700 to 3 nights in this hotel. The hotels is Paris and the Netherlands happily changed their reservations to 2023. Beausite said "we can not help you." They offed to buy extra nights to visit when travel was safe in 2023. Beausite could have kept even half the money but kept ALL of the $1,700. They are criminal. STAY AWAY AND DO NOT SUPPORT THIS HOTEL.

We wanted to try some Switzerland cuisine, so we tried this restaurant just based on their menu…read moreposted outside. It was a good choice. The food was very good. The Raclette (scraped melted cheese) on the lamb hamburger was delicious. My wife tasted no gaminess at all in the burger. The french fries were extra crispy - the best way to have them! I had the veal sausage with onion sauce and rosti (like hash browns). Also delicious. Food is on the pricier side, but so is everything in Switzerland. Service staff were friendly. I wouldn't know how authentic the food was, but it was delicious nonetheless!

We had an absolutely amazing meal here while staying in Zermatt. We were looking for authentic…read moreSwiss German food. There is outdoor seating here and it was packed by the time we arrived (usually a good sign). The waitstaff was friendly. We started with the raclette (which is basically like the fondue but a smaller portion). It's a nice starter because it doesn't get you overly full before your meal. It comes with two potatoes, small pickles, and pearled onions. They also serve you fresh bread and the best butter. For a main dish, we had the veal sausage in the onion sauce. The sausage was soft and flavorful, and the sauce was to die for. It even had crunchy French onions on the top. Think of this like French onion soup but sausage version. It was served with rosti which is basically like the best big hash brown you ever had in your life. I will be thinking about this meal forever!

Do not think for a minute that this is a tourist trap. It may be one of the greatest days I have…read moreever spent with my family. We took the train to the top of the Gornergrat and were dressed for the cold but layered as we knew we were going to hike back down to Zermatt (estimated to be 4 hours.) At the top it's chilly and I think more often than not the elusive Matterhorn sits teasing its fans with a cloud coverage that just seems to sit in front of the peak. We started the trek down and enjoyed the postcard views. You truly feel like you have been transposed onto a movie set. The scenery is beyond words. The hiking trails are very well marked for the boundless tourists--so you don't feel like you can get lost, but you don't feel too isolated either. Everyone sort of goes their own way and at their own pace so you are on your own. About a quarter of the way down, the fog burned off and for the rest of our time on the Gornergrat, we had a bucket list view!! Invest in a good camera if you don't already have one. Of course, you can spend more time than we had in Zermatt and take the train partially up and just hike around the mountain, but if you only have a day, I highly recommend this gorgeous hike. And don't think it's not exercise because it's downhill, our legs were burning and were very sore for 2 days afterwards.

Yelp Review 2026 #144:…read more My sister bought tickets online while having breakfast. She got us tickets and priority boarding. When we got to the station, her credit card was charged for 2 tickets and 2 priority boarding but when she was checking our tickets and priority boarding, only 1 was showing up. So, we went to the ticketing office to get clarification but the man was just plain rude and not helpful. He was not there to listen or help. Before you could even get a word out, he's already dismissing you and wants you to buy another ticket. This experience would have been an easy 5 stars if it wasn't for this terrible man. We missed our train because of all this nonsense so we had to wait to catch the next train. The people in front of us at priority boarding was also having issues with their ticket and they had theirs printed. So obviously, it's the ticketing system that's the issue. When all the drama got sorted, we were the first ones to board and got first dibs on seats next to the window so we get a good view of Matterhorn on the way up. The return trip doesn't have a separate line for priority boarding so, it was a bit more chaotic but we managed to get window seats again. The train is a bit cramped especially if you're sitting with taller/ wider people - there's no first class carriages.

What a lovely hotel. It's expensive and the rooms were small, but the service and amenities were…read moreamazing. Loved the restaurants inside (didn't try the grill but Capri and Le Restaurant were AMAZING). The breakfast was also great (buffet with a few a la carte options). The pool and spa area were also incredible, especially the heated outdoor pool, which we spent hours in. Service was top notch - every time we called the front desk, they were immediately responsive and able to help get us whatever we needed. It's expensive but if you're willing to splurge, highly recommend!

The best hotel in Zermatt in my opinion! Horse drawn carriage ride to the train station…read more.. beautiful hotel, amazing room with a view of the Matterhorn, great gym, spa... and the location is unbeatable!!!