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    Levin Furniture and Mattress

    Levin Furniture and Mattress

    1.9(63 reviews)
    5.3 mi
    $$

    My husband and I stopped in to take a look at some furniture for our new home. We just wanted to…read moresee what kinds of items we found that we like. I always get nervous shopping for furniture because I feel like the employees are like cars salesmen. They are just waiting for you right when you walk in the door. Paula approached us and showed us where the bedroom and dining sets were. Paula was extremely helpful and she wasn't pushy like I have seen in other sales people. She showed us where the things were that we wanted to see, then she left us alone. She told us where we could find her if we needed her or had any questions. We ended up finding both a bedroom and dining set that we absolutely loved. The bedroom set won't be in stock until May so we have to wait a couple months to get it, but it will be worth it. There were some great sales happening with President's Day, which was very helpful.

    To Whom It May Concern,…read more I'm reaching out as a local mother of three who feels completely let down--and honestly, ignored--by a situation that has quickly turned from frustrating to physically painful. Less than two months ago, I purchased what I believed was a quality mattress from Levin Furniture in Avon Lake. This was not an impulse purchase--it took me months of hard work to afford something I thought would provide comfort and support for my family. Instead, in under eight weeks, the mattress has developed a 1¼-inch divot where I sleep. Every single night, I am essentially laying in a hole. I wake up sore, achy, and exhausted. My back pain has gotten to the point where I've had to schedule physical therapy just to deal with the discomfort this mattress is causing. No one should be in pain from something they just purchased--especially something as essential as a bed. What has been even more upsetting is the complete lack of accountability. I've spoken with Teresa in the service department, who simply repeats that the Sealy warranty requires a 1 1/2-inch indentation before anything can be done. Until then, I've been told there is "nothing they can do." At the store level, both Ken and John, the managers, have also told me there's nothing they can do and that everything goes through the service department. So where does that leave me? I'm stuck in the middle--sleeping on a defective mattress, in pain every night, while being passed from one person to another with no one willing to take responsibility. The focus isn't on the fact that the product failed in less than two months--it's on whether it meets a technical measurement so it doesn't cost anyone anything. That's not customer care. That's avoidance. So on Saturday, May 16, I will be taking a stand--literally. Along with my three children, their friends, and neighbors, we will be peacefully protesting with the very mattress that has failed us. We are asking for accountability, awareness, and fair treatment for consumers who work hard for what they have. I believe this is a story many families can relate to. When you spend your hard-earned money on something essential, you shouldn't be told to wait until it gets worse before anyone will help. I would truly appreciate the opportunity to share my story and bring attention to this issue. Thank you for your time and consideration.

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    Levin Furniture and Mattress
    Levin Furniture and Mattress
    Levin Furniture and Mattress

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    Zebrano - furniture - Updated May 2026

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