Our son stopped at Zaxby's, Lawenceville/Suwanee Road in Suwanee, GA around 8:30 pm on a Friday night. Went inside to order to go. Clean inside, friendly staff & they got the order right, as we ordered for 4 people. Inside he monitored & make sure everything is accounted for. $60 for everything, here's what we got. Asian Zalad, Fried Pickles, 2 orders of Nibblers (3 per order) & 2 orders of Five Finger Plate with Fries & TX Toast. Everything was fresh!! Note: Zax Sauce came with the meals & dressing game with my salad. Ranch came with the pickles. Try the Nuclear Sauce, but know that that & other sauces added are .$25 each. Full bellies at the end of the night. Not at all happy it cost basically $15.00 per person for fast food, but you be the judge. I would go back, yes but maybe in another year. I can't remember the last time I went. See pics!! read more

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Absolutely terrible service. Girl with pink hair at window had a very nasty attitude when I asked about military discount. Manager is not any better she enabled the attitude and proceeded to argue with me in front of other customers. Just very nasty how they treat customers. Zaxbys should definitely do something about those two. It really makes the business look bad if that behavior is who the customer is greeted by. read more

If you order 10 traditional wings at the drive thru, make sure to count them before you drive away. You may only get 9.

TERRIBLE SERVICE. Always seem as if they cannot be bothered to help resolve issues the store or the employees themselves have caused. Been there 10+ times with a survey receipt code that "couldn't be accepted." Despite 100+ times using those survey codes with zero issue. Each time they "couldn't accept my code" they showed zero effort in finding a solution and instead just waited for me to pay for food I SHOULDNT BE PAYING FOR. Luckily I will quite literally NEVER be coming back here again, so sick of this store. They should seriously feel ashamed. read more

I placed an order on the app when I was about eight minutes away. When I walked in the door, I was promptly greeted. I gave my name and they had my order ready. It was awesome. I ordered my favorite blackened blue salad. The salad was fresh and the chicken was tasty. Ordering was quick. The employees were friendly. My order was ready when I got there. Food was great. Happy camper. read more

Zaxbys - Blackened blue salad - Chicken Wings Near Me - Suwanee, Georgia

This location frequently forgets all of your order or doesn't make it correctly. Most times I've ordered a salad there isn't any dressing included. Sometimes, no Zaxbys sauce. I've had this happen so many times I can't even count. I'd go to a different location. read more

This Zaxby's location is like gambling, it's always a coin flip to the quality of how the food may be. Depending on the day it ranges from 2* to 4* , unfortunately this time when we ordered the fries and toast we're both unseasoned and soggy. This Zaxbys location used to be my go to when in the Suwanee area but now I just come here when I need a gambling fix at this rate. The chicken tenders will either be extremely small, lack any breading, and be cold/soggy or they will be well seasoned and crisp to a bite. Overall, I'll probably still come here just to see if the next time I come the food quality might be better. Also, they have a spicy Zax sauce which is a saving grace to the bland unseasoned foods. read more

Zaxbys - Boneless Wing Combo - Chicken Wings Near Me - Suwanee, Georgia

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The order was delivered on time and this location had great quality fries compared to the average fast food location. The fries in particular were moderately spicy and came with a few containers of sauce. Furthermore, the amount of fries we received was also a fair amount. Especially for the price we paid the number of fries we received for that price was well worth it. The delivery time was around 17 minutes for this order. We were also given a cup of water for free with the order as well. Overall, I would say this is a good Zaxby's location to order from. read more

Zaxbys - Chicken Wings Near Me - Suwanee, Georgia

I asked for extra fries on my 4 fingerz plate and thry gave me the same amount as if i hadnt asked fir extra. They failed to give me a fork for my coleslaw and the bread was slightly overcooked. I was given 4 chicken fingerz the size of wings. The emplyees were rude. They gave me the wrong drink size. This is not my home town zaxbys and have never had such a bad experience. read more

One star only because the food resembles that of a reputable Zaxby's. Save yourself a headache later by triple checking your order before leaving the restaurant. EVERY online and drive thru order has been incorrect. Oh you ordered no fried onions on your salad, they give you extra. Oh you ordered 5 fingers, well here's 3 instead. And when you try to speak to someone to address the issue, the entire frontline has a look through your bag before they come to the conclusion that they didn't give you what's clearly listed on your receipt. WOW. Here's the latest house salad with no fried onions - oh well give you a Cobb all the way instead. read more

Zaxbys - Cobb salad - Chicken Wings Near Me - Suwanee, Georgia

Good chicken, good customer service, and friendly people work here. Try the Wings and Things combo if you are a noob and want to try a few of their offerings in one package. They have one of those nifty coke dispensers where you can choose from a plethora of drinks (coke products.). I recommend trying their Barqs root beer which pairs nicely with their buffalo wings and chicken strips. The Zac sauce is very good and I also recommend their ranch and bbq sauce. My son was the one who wanted to come here and I'm glad we did. Thank you Zaxby for being here and keep up the good work! 4 Solid Yelp Stars and two thumbs up. read more

Zaxbys - two boys sitting at a table - Chicken Wings Near Me - Suwanee, Georgia

The salads are great but sometimes depending on where you get them the quality is different. Sometimes the chicken is cooked just right and sometimes it's not enough. I also noticed the amount of lettuce varies if you drive through or go in to order. read more

Everything was great until I tasted by sandwich. It was too salty to my taste. I went back a few days later and got a salad, much better. Thanks to the young people who took my order and handed it to me at the window. That salad was delicious. read more

I will never eat at this location again. Placed a $50 carry out order. Went to pick up my food and realized I forgot to order a hot mustard and Zach sauce. Left my wallet at home because the order was already paid for. Guy behind the counter refused to give me two sauces, because I could not pay $.25 each for that. Even after explaining my situation, he refused to give me the two sauces. Bad business. Good luck. read more

We eat here because of their salad. Today I went through the drive through. Then I brought it home to eat my salad. As I was eating it, I noticed something was missing ... then I realized there was no chicken in the salad. I also got a salad for my wife. So I checked her salad and of course no chicken in her salad either. So I packed up the salad and went back to the Zaxby's to get a new salad. I got there and spoke to the person at the register. I explained what had happened. She talked to the person in the back explaining what had happened. She came back with just the chicken and just nonchalantly said, " So sorry for the problem". I expected them to remake the salad, but she said there was nothing wrong with the salad and try to blow me off. So, I said for your mistake and my trouble to have to come back, I asked if she could just give a little more chicken. She continuously said no and tried to appease me by giving me a side fries. Then I asked for the manager and that person whom I was talking to turned out to be the manager. This was terrible service considering it was their fault to begin with. I will NEVER NEVER go back to this Zaxby's. In fact, that manager has no idea what a good service looks like. If I was the owner or the general manager, she would be fired now. If I could I would give "0" stars, but that is not an option. read more

Zaxbys - Chicken for the salad .... so little. Don't you agree? - Chicken Wings Near Me - Suwanee, Georgia

Had a taste for a salad and where else could I go that I know that it's gonna be good and fresh but zaxbys and I also dined in,the restaurant was clean and not overcrowded and felt great with the a.c blowing on this warm summer day read more

Zaxbys - Grilled Cobb salad no bacon - Chicken Wings Near Me - Suwanee, Georgia

There is hair in the food not even on top but cooked in the chicken Took a piece off from my friends food and this was in the chicken we threw away the whole order read more

Zaxbys - Chicken Wings Near Me - Suwanee, Georgia

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This is my least favorite Zaxby's of those I frequent. Servers seem lackluster. Free style coke machine ran out of Coke Zero as I was starting to fill. I let them know at the counter (there were no other customers in line) and they filled our drinks up from the drive thru for us. Nice but what about adding the cartridge for everyone else and my refills? Tables were not cleaned overly well. Ceiling fans were blowing so strong someone finally asked for them to be turned down. Food was good. Prepared timely. read more

I enjoyed dining at Zaxby's The food was quick and tasty I had the fries chicken Cobb salad The vinergette dressing should have mentioned that it was raspberry Their freestyle come machine was out of (at least Coke zero) the server took care of us from the drive through machine but hadn't taken care of the customer machine before needing a refill. Interior looked clean but the tables and booths needed a good scrub down. I would go back to Zaxby's again read more

I tried to order for delivery and got a cancellation notice. I tried a couple more times with the same results. I tried to call and got a quick disconnect signal. Maybe they went out of business? Maybe they don't want or need any money today? Who knows? Chick-fil-A to the rescue. read more

After I specifically told them that they never add double fries when I exchange it for coleslaw. This is why they get paid 10$ an hour because they can't complete an order to save their life read more

Zaxbys - Chicken Wings Near Me - Suwanee, Georgia

I love the food here and it is very consistent like Chick-fil-A. They copy some of their business tactics like having an employee take your order outside with a tablet when it gets busy. Everything taste like it was cooked to order. Always recommend. read more

Zaxbys - Big Zax Snack - Chicken Wings Near Me - Suwanee, Georgia

Five star Mr.Beast box, very enjoyable but contains a lot of calories, over the daily amount for lunch. Other wise it's great. You get a chocolate, two pieces of bread, 4 chicken fingers, and more. You also get to choose your drink. This is all less than $20 which is a great deal. The service. Is good, they will not forget to put food. Though the chicken might be more expensive, it might be because of the quality of the chicken. Quality over quantity! read more

We ordered our food and when I cut up my daughter's chicken the center was completely raw. We've ordered many times before and this never happened, but just one time is enough to ruin it for me. read more

Zaxbys - Wimpy sauce chicken was way undercooked/raw - Chicken Wings Near Me - Suwanee, Georgia

Very slow. 4 people waiting for food orders, nobody in line. Employees standing around and talking. As my old boss would say, "If there is time to lean, there is time to clean." 2 people standing around talking at the front and only one guy in the back preparing all of the food. Terrible. Common sense would easily dictate that it takes longer to prep an order than to take an order. 2 cashiers and 1 cook, who also has to handle the drive thru orders too, doesn't make sense, logistically. read more

Zaxbys - Just standing around chatting about soccer practice... - Chicken Wings Near Me - Suwanee, Georgia

I like Zaxby's but the size of the chicken tenders are getting smaller and smaller. Also my medium cup of sweet tea was 80% ice. The food taste great but because of the small portions, I will not be returning. read more

DO NOT use a delivery service for this restaurant! The last THREE times i have done so, they have left an entire meal off my order. Most recent, they left a kickin' chicken finger sandwich meal off our delivery order. When i called the restaurant, they couldn't have cared a bit even though it was THEIR problem. They transcribed the order they received incorrectly on the take out receipt. Said they were sorry BUT they weren't. You could tell they couldn't have cared less. Will not order from them again and will probably not eat in. The Sugarloaf location seems to do much better than this sorry group. DONE. read more

I've come here for 17 years so here's my take on this place-This is the lowest quality Zaxbys (and maybe fast food restaurant period) you can find. The food is far too often very of poor quality-soggy fries, wilted lettuce, old chicken fingers, just to name a few. The absolute worst part though is the customer service. If you show up an hour before closing you will be treated as if you are the bane of these people's existence. They're miserable at their job and have no problem letting you know it. And the "ambiance" of the place is awful as well, they will leave cleaner products out in the tables, mop buckets laying around the dining room, their decor has dust caked on it after years of being neglected. Very very poorly managed over the last 10 years. I've never even taken the time to write a review on Yelp, Congratulations Zaxbys in Suwanee for being so bad that I felt the need to! read more

Nice service, but the food tastes absolutely terrible. Way too over salted. Zero flavor. If you feel like eating chicken that tastes like salt, go to zaxbys. read more

Worst Zaxby's ever!!! They messed up my order and they wouldn't correct it. Obviously they have no idea what customer service is.

If i could give negative stars best believe i would. Let me just start with the fries... where. Is. The . Seasoning?! Every time I come they just happen to forget the seasoning. Second the young lady at the window was full on trying to get with my man. Like hello ? Excuse me? I didn't know that was a part of your job. OH and the number one thing that ticked me off was my drink was watered down.. Smh read more

Only pull into this drive-thru if you are okay with waiting for 25/30 minutes for your "fast food". The food's great but I prefer it hot and 9 times out of 10 they mess the order up too. :(( I LOVE Zaxby's but I have to drive an extra 10 minutes to a different establishment just to avoid this one. read more

Super disappointed in Zaxbys. Been coming here for years and pulled up today to get the usual blackened blue Zalad and it is no longer available. Had to change to to a different salad and asked for the usual Mediterranean dressing and that is also no longer available. My son asked for the wings and things and that is also no longer available. Zaxbys just lost 4 customers plus whoever we tell. What a shame read more

Worst service for drive-through took 15 minutes from time of order to receiving food, when they hear me my food the fries were cold in the sandwich was a mess read more

Zaxbys - Worst drive through experience ever, took over 15 minutes between ordering and receiving food and look at what they serve me, burnt fries - Chicken Wings Near Me - Suwanee, Georgia

Food served hot and exact to order. Dining room was clean. Had the grilled Zax Zalad which is my usual. The romain lettuce was fresh, tomatoes and cucumbers were as well. I'll be back! read more

One of the worst experiences I've ever had at a fast food restaurant. Both managers Bob and another Asst. Manager were extremely rude. Bob, the GM shouldn't be in a customer service business. He wouldn't listen to my concerns and when I asked for the corporate phone number his response was "look it up on the website." My order took almost 15 minutes and no explanation until I went inside to complain. I also told them they did not get my order correct, but he said they did, but it wasn't. I never felt so belittled as a customer in my life and will never eat there again. read more

The customer service is unbelievably bad at this location. Takes at least 40 minutes to get through the drive thru line. Half the time they mess your order up. They also try to charge you 25 cents per sauce after I've already payed $30 in total They don't have an ounce of customer service in them. read more

HORRIBLE!!!! Order by drive thru. I live down the street from this location only to come home to stale food.... Next time I get food like this I will be coming back and ask the person who prepared my stale food if they would eat what they just served me. But I guess thats what you get when hiring a bunch of mindless teens to serve customers read more

For some reason the chicken fingers here just don't seem up to par with other Zaxby's locations. Still tastes like Zaxby's though. I have only been here twice, but both times the food just seemed a little off for what I've come to expect from Zaxby's. read more

I've honestly never had a problem with this Zaxby's. I always get my order hot, and ready with no mistakes. Believe me the service is not perfect, but it's not horrible either. Also the fries could always use more seasoning, and it kinda bothers me that they forget to (or put very little) on them. My mom and I came in the other day, and enjoyed our meal. Nothing bad to be said here, it's a great fast food place to sit down and eat at. read more