Me and my girlfriend went to a shopping centre in the hopes of finding some new clothes, we ended up going into a clothing retailer (Zaras.) and the store was completely packed full of people and was difficult to move around along with this there was no staff to be seen anywhere around the store, after choosing some items we headed to the changing rooms so she could try the clothes on. We were then told that we could only take five items in at a time and that the other items we had chosen would be taken and put back on the shelves which we weren't pleased about but we were not too disheartened. After we had tried the items on, we headed back around the shop to pick up the items that had been taken away, after gathering all the items we headed to the check out however, the line was so long we decided to go to the "self-checkout" we then scanned all of our items and proceeded to pay but to our surprise no receipt was printed and we did not get given the option to take the tags off in hindsight this was down to pure laziness of staff as they couldn't be bothered to refill the receipt paper! This caused my girlfriend to panic as she didn't know what to do so I decided to speak to a staff member about the incident they weren't helpful at all and was very rude and had the audacity to call us liars and insinuated that we were trying to steal! I was disgusted and told them I would return with a receipt from the cash machine to prove we had bought the items. Upon our return we were shocked to find out that they had restocked all the items we had just paid for, and they said the staff member we previously spoke to had now clocked off and went home. We couldn't believe it we were totally neglected! I then demanded to speak to the manager and informed her of how bad our service had been, the manager then apologised for any inconveniences and said that the money would be refunded within five to seven working days, this obviously was not good enough they had virtually taken £300, and we had nothing to show for it. I made a stand and said we wanted the clothes we had just paid for as we don't even have a receipt to show proof of our purchase, they basically ignored us and disappeared into the back room for over an hour we waited for the managers return but to no prevail. I felt sick how a major business (franchise.) could be run this corruptly we were completely lost for words we had wasted three hours by this point and still had nothing to show for it my girlfriend was very distressed as this was almost all her saved money from the previous working month. In the end we never got any compensation for the lost time, money, and effort that day. I then spent three weeks going backwards and forwards trying to get a refund that I was told I would receive automatically after five to seven days as previously stated, after what seemed like an eternity we finally received a call from the bank with a URN number this allowed us to contact their helpline and force the refund as this number proved that the money had left the account and did not go back in, we finally had received the money back and it was all over, in the end this took well over four weeks to resolve and we never received an apology. I would never go back, and I would not recommend shopping in this retailer unless you want to lose time and money, in my opinion it was the worst experience I have had whilst shopping. read more