I bought a coat hoping for some warmth in the freezing weather of 40's. Coat, although beautiful, didn't provide any coverage. I was freezing my ass off. So, I decided to return it the next day. I was going up to the north. I wanted something warmer.
Manager and cashier refused to accept the return saying they cannot accept returns if it was worn. They told me they can allow exchange. What??? These 2 ladies were making Zara rules of their own. I have been a Zara customer since their first store opened in NYC bazillion years ago. Needless to say, I have spent thousandssssss of $$$$ on Zara and other inditex stores. I have never experienced this before. Only, when I threatened to call inditex is when they allowed the return, grudgingly. This makes me not want to ever shop at Zara.
Zara, please train your associates to follow your company policies. I felt I was haggling at a vegetable market somewhere in remote part of Asia. read more