BE VERY CAREFUL BEFORE YOU SIGN A CONTRACT!
The school is a fantastic place for children to learn, develop, and play. The teachers are attentive and assertive. I loved that the teachers encouraged the parents to put down the cellphones and be a part of their child's experience. The facility is clean, spacious and very nice. If my review were based purely on my experience with these things, it would be 5 stars.
However, it's not.
When I brought my child in for her trial classes, which was I think two or 3 classes, Zahand sat down with me twice to review the contract. Initially, I was shocked that I would have to sign a contract. This was the first activity where I had to. It was expensive, and I am a single parent without assistance from the other parent, but it made my child happy and that was all that mattered.
However, I explained in my contract signing that I would likely be moving in May or June (before the contract was up) and Zahand assured me that was not an issue. I also explained that Rhea's grandpa would likely be the one bringing her to class as I work doubles most days. We read over the contract and I signed.
What I didn't see was that there was nothing in the contract protecting me in the case of a medical emergency. Or that in order to "cancel" the contract when you move, you have to jump through hoops. Or that the contract is set to auto renew!
So when my father, the primary person taking my child to karate, had to have major reconstructive surgery on his shoulder and couldn't drive my child -Zahand's refused to cancel my contract and told me I would just have to pay it whether or not my daughter was there.
And I told them I couldn't take her, not without quitting my job. But their answer remained the same.
Then, when I tried to prepare my contract for cancellation for when we move this month -I can't do that either. Why? Because I have to turn in MULTIPLE examples of proof that I have moved.
I am moving in with family and I would need a new ID with a new address, utility bill in my name but cell phone bills, non utility bills and letters addressed to me cannot be counted. So a new ID is not enough and because we live with family, I can't get utilities in my name. So therefore, my relocation is void. And I still have to pay.
Not only that -but I have to WRITE TO THE COMPANY that Zahand uses to collect payment to stop my contract from auto renewing, which NO ONE told me when I signed my contract.
I really wanted to love this place, but now I'm going to be down $400 for classes my daughter couldn't attend. I'm going to have to work for a week straight to pay for it, so it's like I'm working 50 hours for no reason. 50 hours to not see any of that money go to good! Disgusting!
I will never sign a contract for an activity again after this. I understand now what questions I should have asked and I'm embarrassed for trusting that Zahands would be understanding of my fathers surgery.
It's only after doing some digging that I found other people who had similar issues and face the same financial struggle. Be careful before you sign!! read more