I"ve been coming here for years, they have always been pleasant…read moreand understanding. They do help me and my family feel better when we're sick. I just don't understand their scheduling routine. We ALWAYS have to wait at least 1 hour to 1 1/2 everytime. Good grief!!! WTF?? That's the reason I hate going to the doctors office, ugh.

I was having a case of the Monday's and forgot my purse at home before I left for work that…read moremorning. When I arrived at my appointment later that day, I asked if they could bill me for my Copay, receptionist asked me to take a seat and she would get back with me. After a half hour I went back up to the desk, she had completely forgotten about me and went to go check with someone. When she returned she said I had a credit and only owed $5 up front for a copay. I told her again I had nothing with me, she told me that I had to reschedule. Really?! I couldn't be billed $5? I guess I will be looking for a new physician. The one I was seeing wasn't very thorough, quick and didn't listen.

Hopefully because the employees at the front desk who know what they're doing, the insurance will…read morebe saved in the proper spot now.

Getting an appointment here the day you are sick is near impossible. Even if you call the minute…read morethey open. The office staff will say they are full and can get you in 5-7 days later. If I or my children are sick with a fever over 100, I should be able to see a dr, and not have to be told to go to the ER or Express Care down the hall. The Dr's are nice and knowledgeable, but you can never get in to see them. The office staff that answer the phones, need some training in how to be caring and understanding. They are always rude.

I have had some of the best healthcare and some of the worst through Northshore . At this point I'm…read moregoing through the worst . I saw Dr Scurto July 1 for a clearance for getting my gall bladder removed . She insisted I get the cardiac clearance to her prior to giving my clearance , this was not the case when I got clearance for my hysterectomy in March . I also saw Dr dcurto this past Monday as I was getting my blood drawn . She again reminded me she couldn't give clearance until I had cardiac clearance , I told her I knew we had discussed this at my visit and my cardiac appointment was July ninth just a few more days after the blood draw . Well July 9 I was cleared for surgery by the cardiologist Dr kannapuzah ( sp ?) at Methodist hospital cardiology center . The following day I contacted Northshore to assure the medical clearance from Dr scurto had been sent . It had not . Later that evening a get a call from Nadine (?) who stated that they had gotten some cardiac clearances but wasn't sure whose they were ( that's disconcerting ) . She will be sure to contact me a s a p Friday . Friday comes no call . I call and after several attempts I get through to a nurse who asks me for the number to the cardiac center because she insists they never received the clearance , I stated that was pretty bad the drs office needs me to give them the phone number to the hospital . The nurse replied they're just trying to help me ??? So as Friday goes on I contact the cardiac center to assure they sent the cardiac clearance ( which I watched them do Wednesday )? They had . I also contact my surgeons office for the most direct fax number for Northshore to send the medical clearance. I called Northshore at least three more times each time leaving a message on the clinical operators voicemail with the cardiac centers phone number if they still couldn't find the clearance , and my surgeons name and her schedulers direct fax number . Still at end of day Friday no communication to me from Dr Scurto or anyone about this . Having a porcelain gall bladder removed can be deadly . But we are just waiting days into weeks for the medical clearance. This 2025 . You don't even actually need to be on an office to send medical information . Saturday morning comes . ( today ) . I call Northshore. There is no way to get through as the receptionist has put me through to the clinical operators line and the recording system says your call cannot be transferred . I call again and am again put through to the clinical operators only to be on hold for 40! Minutes yes 40! I'm on hold past the time the clinic is open . How does someone close a medical facility with someone still on hold ? I call back afternoon to get the answering service and a snotty young person whose response to her question was there any more details I told her yes I've given you dates and times etc and you've included none . Her response ok great . When I asked her name she refused to give it instead putting me in hold for a supervisor which I hung up and called back after 15 minutes . The supervisor was able to get me through to Northshores on call physician who started really there was not anything to be done at this point I could have come in earlier and seen my regular practioner ( who was there while I was in hold for 40 minutes ) . She would contact Dr Scurto today and again Monday to follow up . Meanwhile I'm sick and if I throw up again I'm to go to the e r . Wonderful ..., lots of time and energy wasted for the same outcome . I probably will not end up having the surgeon I chose do the surgery because Dr Scurto decided I needed to get her my cardiac clearance prior to her giving medical clearance , which she never responded to in days !!! Medical negligence !!!

I'd like to make a formal complaint about NorthShore. I call several weeks ago because my elderly…read moremother had fallen and broken her front tooth. I was offered emergency service but was told that they wouldn't do anything if it wasn't painful-it wasn't. So I set up an appointment to get her tooth fix. I verified several times that she was coming in to get it repaired. I was told I would also get a call to verify her income and discuss discounts as her Medicare doesn't cover dental. I never received a call. So they say of, I had to keep requesting to see if she could get a discount. Turned out she was a couple hundred over for the year. And the first exam was $390, but it didn't include fixing the tooth (which was the only thing we were supposed to be scheduled for). They refused to fix her tooth at this appointment. Did a mini exam that took about 10 minutes. Filed down her tooth so that now you see a big missing part in her front tooth which wasn't visible before (making the tooth look much worse). Then we are told she can't get it filled until mid December. And even though we paid $100+ for the mini exam, you now want another $40 for the X-ray, even though we were told that the exam includes X-rays. And they still want her to do the $390 exam. This is definitely bait and switch. Taking advantage of elderly. I called two other dentists who charge about $250-$275 for a full exam with cleaning. And their fees for a filling are also less. I really feel like reporting you to someone for these billing practices that clearly show over billing.i tried to message in Facebook or find another way to contact someone, but no way to message was available. So I'm writing this review.

Top quality health care for everyone . If you have insurance , they likely will accept it . If you…read moredo not, sliding fee scale is available and their costs are lower than most private offices . They offer many services including dental , vision , podiatry, behavioral health and vision.

If you are on Medicare, be extremely careful. They do not bill it correctly and you will be in for…read morea huge bill. Loved the doctor but their billing is a complete joke.