say this reluctantly but: very horrible service recently…read more I brought in my car in to get assessed for a broken handle, they took the door apart w/o even asking my permission to 'assess' it. and if I didn't go with them then its $240+ to reassemble said door. blunder #1. also they originally had quoted $260 and it jumped to $460 on top of which. congradz you already lost yourselves a loyal customer. the professional thing here to do in this situation is ASK the customer to proceed. this misquote is bc one of their mechanics doesn't know what the hell they're even doing. pricing quotes fluctuates at any given moment. thanks for curing me of ever having considered using you guys in the past. hard lessons learned. if you're reading this try Sturdivant's auto in Chapel Hill instead. they're professional + will try to actually save you time + $$. don't use these guys if you have anything slightly serious unless you've got lots of money to burn.

Saved me over $1,000 from quotes at other repair shops. Very efficient, helpful and friendly…read more Highly recommend!

Stacey came out and towed my car for me. I was stressed. He even help fix my radiator !!read more

From the owner: When customers call my phone, I try to make sure I can help them with the service they need if I…read morecan’t do it I referred them to somebody else

I had a Jasper engine installed by H & R. The cost of engine and labor was $7000.00. Had three…read moreyear warranty on engine. Shortly after warranty had expired, the engine began to leak around the engine block. Later had leak repaired at an additional cost of $1500.00 . Was supposed to get a $500.00 check from the Jasper engine company for my engine block. Asked H &R about the $500.00 before the engine installation was completed. H & R said it would reduce repair cost by $500.00. When I received my repair bill, there was no $500.00 taken off on the repair worksheet!!! When l asked H&R about the $500.00, they became combative, insisting they had done something with no proof. When I contacted Jasper engine, I learned whoever or company sent them the engine that's who received the $500.00 H&R basically performs substandard auto repair and takes your engine refund!!!

my car was running rough, I knew the high pressure fuel pump was going out so I decided to try…read morethese guys. They quoted me a $450.00 to change it out. I said no. Went to pick up the car..... ran like crap. Got under the hood and guess what, the sensor to the fuel pump was not connected. These guys are crooks don't trust them.

From the owner: I have some of the best prices and best times in the Burlington nc area, I service Burlington,…read moregraham, mebane, haw river, chapel hill, whitsett, reidsville, climax, Julian, elon, and most of Greensboro area

I stopped in to make an appointment to get my brakes changed on my car. The guy told me he couldn't…read morework on it until Monday. I told him I had to wait on the car and that's why I needed an appointment. He became extremely rude. He said he would not work on my car at all. He had other cars to work on. I lived in this and was gonna give my business to a merchant. I have done business here before and it has been excellent. Not anymore. I will never go back or recommend this place again. This is not Mexico. This guy was the biggest jerk I've met in a long time. Do yourself a favor and find someplace else to take your car.

requested a simple muffler installation with a 3" pipe for a 3" output muffler. the muffler is…read moreclassified as a Universal muffler. I test fit the muffler and took exact measurements. I was recommended to this shop by some people that said they were good. called to get a quote. they said they will pass on the deal. they wouldn't even check the car into the shop or even attempt to look into it. not a good way to handle customer service.

The shop has a super helpful owner who jumps on top of your vechile and fixes it right away prices…read moreare fair compared to a lot of shops. I would highly recommend them

Not only did they do the job in half the time the dealer said it would take.But also half the…read moreprice.When they started they realized the dealer was wrong. They give me a call and let me know. Some shops would've fix what I asked for knowing that wasn't the problem. I would've had to kick out extra money to fix the real problem. I recommend a shop if you want to save time and money.

Best Honda mechanic in Alamance County. Very nice and honest person. Friendly staff.read more

I took my 2018 Honda Civic to Richard for the AC not cooling he checked the compressor and…read morecondenser and found they both were bad, instead of just making the repairs and charging me hundreds if not thousands he found that both parts were still under warranty through Honda. Thank you for taking the time to help me get my AC repaired. I would 100% recommend Richard Bailey's Automotive.

Many thanks for honesty and professionalism they provided for my car…read more I had an unexpected issue while driving from Raleigh to charlotte , stopped at their shop to diagnose the issue and they were honest and knowledgeable for what they have done for me.

Did not use the towing part. Had a tire the kept loosing pressure. Dropped by to see if they…read morecould look at it. Less than 20 minutes later I was back on the road, tire fixed, and at a super reasonable rate. Good old fashion customer focused small town feel business. Not the easiest to get to. When you look at it, you don't think there is much there. But boy, it is all there. Left with a fixed tire, bottle of honey, and a new calendar. You feel good leaving your money with these guys... no corporate mess, just customer focused local business. Makes you feel the toots this place has in the community. If you haven't used them, do.

The gentleman that helped me at Blacks Tire Service was amazing! The customer service and the…read moreability to remember me my name after my vehicle was serviced, showed that he cares about his customers! I will always return to this Blacks Tire Service when my vehicle needs to be serviced! The quality of work was top of the line! Thank you guys for doing an amazing job servicing my vehicle!

A retiree with no knowledge of local tire/automotive shops in Burlington, I turned to the internet…read morefor guidance. SO grateful I read reviews & selected Black's! As soon as I arrived & their staff realized I didn't require same-day service, they checked & discovered they could fix my problem for about half the price if I could wait a day. The graciously drove me home to my retirement community & by mid-day the next day, they called to say the repair was complete :-). They delivered it to my door (at no additional charge!) within 15 minutes. What phenomenal service: no taking advantage of an "old lady's" naïveté, staff was polite, thoughtful, knowledgeable, & went above & beyond to accommodate my need. Super reasonable charge! Will definitely use them again & recommend it to anyone else.

Been taking my cars to Gene's since 2014. They have kept my family on the road ever since. It's…read morecomforting to know that whenever I experience mechanical problems with any of my cars or truck, Gene's Automotive is always there and capable of handling it. Simply give them a call and drop it off and they'll handle the rest with no hassle. I've always been satisfied with their work and the price is fair and reasonable. I like doing business here most of all because it's no question that the team at Gene's is on my side when I'm broke down. The folks there understand the value and importance of reliable transportation for working folks who depend on it to survive. Gene's Automotive is a great place to have your car worked on.

OUTSTANDING SERVICE. Gene's team are top notch mechanics who know what it is like to work for a…read moreliving. They give great service at good prices. They take the time to explain what you need and the price for the repairs.