Don't be tricked by the fancy website. After completing their online quote process, I was told I would receive rates within 20 minutes. Three days later, I had not received a quote and tried using their chat feature to get help. No response after close to 10 more minutes. Finally called in and got the quote, which didn't reflect my request that the policy start immediately. No response. Then, when reading the policy contract requiring electronic signature, I noticed incorrect information about my past claims history. My agent Will Cullen did respond to an email I sent him asking to change the policy application to reflect my loss history. He assured me he spoke to the insurer and that they would not change my premium based on this information. That's great, but I was uncomfortable relying on his assurance that I could provide misleading information when signing a legal document. I asked for something in writing from the insurer and he got annoyed and defensive in telling me I didn't need that. I've decided to take my business elsewhere and you should too. read more