I had them replace 3 u joints and carrier bearing. I dropped off the truck on Thursday morning they said they could have it done that day as its my only vehicle, they didn't I ended up coming back Friday evening a little before 5:30pm. The truck was in the bay and they just started working on it.....the main guy had to babysit this older guy and a much younger guy, as they asked dumb questions like "How many pumps of grease for the u joints?" and being reminded to do so as they where about to lower the vehicle... And to move things out of the way before lowing the vehicle, really? Good help is hard to find i guess. I was going to get a ailment that day also but told the guy i would come back later, since it was a Friday and 7pm (passed their closing time.)
They said $200/$225 on the phone when it was time to pay it was $240.
As soon as I left I noticed lack of breaks and powering steering (I have hydroboost) I stopped at a parts store and topped of the break fluid as it was low. Got on the road to a terrible grinding noise but had breaks again, got home and got under the truck (why do i even pay people to work on my truck) to notice the front driveshaft against the carrier bearing, it was Friday everyone is closed i got under it loosened the two bolts and moved the carrier bearing towards the rear of the truck, so now it doesn't make contact with each other, as I was down there I saw the passenger rear was leaking break fluid, I then got a new caliber to fix the leak, I later saw some fluid in my driveway its in no way there fault for the leak, but how did they not see that in the shop when they are by the differential? Safety first...
That night I messaged their Facebook about the issue with the work they just did and they called back Saturday morning, told them the issue and made a appointment for Wednesday for that to be checked out and to have an aliment and he took a whole $20 off for it! Wow...
That was yesterday June 3rd, I dropped it off and they called and said it needed two ball joints and new wheel bearings, the grand total was $500! For parts and labor, I told them all the rotors, pads and the front wheel bearings are new, the guy seemed confused and called me back later and said it was $450 for just the ball joints and labor... I told him just to make good on the work they had previously done.
I got back there about an hour later to it being "fixed" I was told they moved the carrier bearing to the rear some more and had the guy "test drive" it, when i took the truck there it hit 178,000 miles exactly and guess what? It was still at that.
Really don't have anything good to say I really should have bought the u joint puller and had done it myself and not have had this headache. I can't believe the Shoddy work. read more