They are so caring! We completely trust our beloved little Henry with them! They are also willing…read moreto answer questions by phone.

Front desk staff is so rude and terrible customer service. We've been taking are husky there for…read morejust over a year after moving here from Hawaii and in the beginning; all went well. However....on July 7th at 10:15am, whichever front desk assistant was working, needs customer service training right away!! We called because after our pups 3 year annual check up on April 30th m, we told the doctor that the Trio tablets he was taking was difficult for him and would always spit it out. This is the heart worm, flea and ticker pill. We asked to change to the NEX/Heartgard chewables because he liked those. No problem. They put in order for us to pick up at Costco after is May pill to start in June. This is where everything after went downhill. Called the VCA end of May for the order. Asked about Heartgard Plus and they said it wouldn't be a problem and we'd pick it up from Costco. Went to Costco to pick up the medication and almost couldn't get it because our pups name was spelled wrong. Then they had some other address on Silverdale Way (where we never lived before in our lives) but thankfully our phone number and my name was right. The order was just the NEXgard. Ok..... So I called the VCA and asked if we could still the place a prescription order for the Heartgard Plus or just the Heartgard because Costco only gave us the NEXgard. The lady states "we don't carry Nexgard or Heartgard". I said that I know and that's why we had the prescription ordered to Costco. She then states "How about we start with your name" which I did state who I was in the beginning but...got it. Then she proceeds to tell me that our pup "would need to be tested for heart worms before on a medication otherwise he'd die". That's where I was turned off quickly. He JUST had his annual check up, why didn't they do it then? I told her that I saw his screening need to be done in March and we were told that was part of it. Nope! Called the other VCA on Bucklin Hill and they asked the same questions I did. In short, we went to VCA for our pup at Bucklin Hill for an emergency and the staff was wonderful, unlike the one here on Bryon St. There's literally no parking here. Office is small. Doctors are short with you as well to get you in and out. Definitely just business here and not community friendly.

Great service, very welcoming since we walked through the door. They broke down the services and…read moreestimated costs. Very professional, would recommend.

TOTALLY AMAZING!! Best bet I've ever been too,family oriented, the most kind caring people ever!!…read moreLove Dr Brian!!

What's frustrating is I purchased an in-person exam that was not completed during my initial visit…read more The Doctor said it was fine to just send a video of my cat's breathing issues, but as I worried, it seems like this is actually not sufficient as a next diagnostic step. I got no response to the video from the Doctor, even though she asked me to send it. My experience at Bayview has not been a good one so far. I honestly don't feel comfortable proceeding with care there. Additionally, I am confused as to why they brought us out into noisy stressful lobby to go over results of exam when cat was already throwing up from intense anxiety. That doesn't seem like very compassionate and conscious care. :( I've lived in a variety of places across the country (CA, CO, NY, FL) and in every appointment over the past ten years I was able to have a quiet space to speak with Doctor. I felt like I was being hurried out, and given the circumstances at our visit that seems so inconsiderate. The Doctor didn't even come out to see us after exam in the back, so we didn't even get to properly meet her, let alone meet with her. It was a very stressful and strange experience. The exam was abbreviated and we basically just got the shot and left. This was a distressing situation. I did not receive compassion or care or professionalism from the front desk workers. I didn't receive a response to my first email, and then the second one got an abbreviated response with attitude. I gave them 2 stars instead of 1, because the manager was polite and professional when she called me, though her final email wasn't ideal. And, because they ultimately refunded me for the exam experience I never got, and the trauma caused to my pet. I also thought the nurse was good overall, though he was too quick and rushed in his communication and listening skills. The whole experience was so rushed and chaotic and scary for me and my cat. :(

I brought my dog in 4 times over the course of the month trying to figure out what was wrong with…read moreher legs. After laying over $2000, I was told she had a neurological issue. They waited until close of business at the end of the week to tell me this and so I then had to take my dog, who could not walk on her own at that point, to an ER. It took that Dr less than 5 minutes to tell us it was a knee issue and not neurological and that it was a simple surgery. The vet that has now done her surgery also took less than 5 minutes to properly diagnose her. they also showed me the Xrays that Bayview did, and they look like they were done by a child. We reached out to them and they attempted to gaslight us about it and refused to take accountability. DO NOT BRING YOUR PETS HERE

Caring, Kind, and Straightforward…read more We started at Alder Trail under the worst possible conditions -- our very elderly male cat was in distress, and we needed to say goodbye humanely. Our previous vet had sold to a chain and we knew they wouldn't give us and him the time or care needed. On a neighbor's recommendation, we went to Alder Trail, where they treated our cat with kindness and immense care, and allowed us time to grieve. When we took him home it was in a wrapped box with a note and additional memorial things. I appreciated way they treated us with warmth and patience, even though we'd never been there before. Our pets have been going there ever since. I appreciate the fact they give us solid information at each visit, never try to up-sell us on unnecessary treatments or super expensive food. Our animals have been well-cared for during regular visits, emergencies, and illness. The vet is straightforward and to the point, which allows us to make decisions on our pets' care more easily. The entire staff seems to genuinely care about animals and clearly enjoys working with them.

We love this team. They have taken care of all our fur-babies for over 28 years and remain our…read morego-to place. Thank you for caring for our family whether we are expanding or managing end-of-life complications.

Very nice, professional, knowledgeable and our dog absolutely loved being there-even the injections…read morewent amazingly smooth. They have a great way with her, and did a great job, and answered all our questions patiently and thoroughly. Very happy to have found a great vet for our fur baby.

My animal was needed medical attention. They were able to see us in same day with an appointment…read morethat worked around our schedule. We were able to schedule this by telephone, but not online. My animal was seen as soon as they were finished with a different emergent situation. They were not able to complete the recommended treatment plan same-day as their office was closing soon, but we were able to bring our animal back in the next morning for the doctor to complete the recommended treatment plan. We did go home with medicine that night, though - pain medication and antibiotics. When deciding between the treatment options, the staff brought out a few pages with options and clear pricing estimates. This allowed for us to not only make a sound choice for treatment as the owners, but also fully understand the estimated costs that would be coming. We really liked this especially as owners without animal insurance. Overall it was a great experience. We would recommend Ridgetop to any owner whose animal needs urgent, same-day medical attention - just call, do not go off of their website!

First off, PLEASE DISREGARD MY FIRST REVIEW. I was so worried about her breathing, I wrote it very…read moreimpulsively and I was so scared. It was a very unfair and extremely inaccurate review. So the REAL TRUE REVIEW IS..... If you are looking for Veterinarians who truly, truly care about your furry baby or babies this is a very special Animal Hospital. Yesterday I took my little maltese in for the first time, and we were so blessed to be seen by Dr. David Balderrama. What an incredible Dr. and a wonderful experience. He actually read Sofi's chart before coming in! He evaluated her WHOLE picture instead of just telling me that her liver is enlarged and only has 3 months to live as a prior Vet had said. I feel so relieved that she really is in good hands. Thank you Dr. Balderrama and all at Woodside Animal Hospital for being so kind, caring, compassionate and amazing!

I left Woodside Animal Hospital disappointed in both my dog's care and their follow-up…read more I brought my dog in specifically for a growth on his paw. After an assistant gathered his information in the exam room, she said she would take him into the back for the veterinarian to examine him. Because he was scared, I asked to accompany him. At that point, the plan changed, and the veterinarian came into our room instead. The veterinarian then said they intended to muzzle him. My Lab/Golden Retriever mix is very gentle, so I questioned the need. The exam proceeded without a muzzle, but the veterinarian said she could not find the growth--the very reason for our appointment. When I got home, I immediately found the growth myself, photographed it, and emailed the hospital with my concerns and a request to refund the exam fee. They replied that they were escalating the matter to their chief of staff. A week later, I still have not received any follow-up. I understand that veterinary staff may use muzzles for safety, but I expect clear communication about how my dog will be handled. This experience left me concerned about what would have happened out of my sight and undermined my trust in their care. Between the unsuccessful examination and the lack of follow-through on my complaint, I did not receive the attentive, compassionate service I expected. I will be looking elsewhere for veterinary care.

Our cat exhibited extreme lethargy. We ended up bringing him to VCA Central Kitsap Animal…read moreHospital. Dr. Edwards found that he was dehydrated and had a large kidney stone in his left kidney. She discussed various treatment options with us. He needed 24 hour care so we had to transfer him to Animal Emergency and Specialist Clinic. We really appreciated the time Dr. Edwards spent with us inspite of how busy she was. Since there is only one vet on duty, there is usually a long wait at the emergency vet clinics.

I have given this clinic a chance but find they they lack organization and no follow up with client…read moreother than having to log into their web site. I brought my dog in three weeks ago for annual vaccines and blood work to refill his flea and tick meds. Now, after 5 years they told me to bring him back drugged- he's a 25 lb mini schnauzer. Its now three weeks later and still no has called me, called in the flea and tick renewal and have left calls on the phone for refills, as they don't answer their phone. I paid over $300 for nothing!

The vets and whole crew were really nice. My kitty warmed to them right away. They were so kind…read moreand competent. I definitely will be a continued customer

I called at the last moment desperately needing help they were all so extremely helpful and kind I…read morehad never been there before and would highly recommend them I tried 4 other places they accepted me quickly with such emotional kindness, I would highly recommend them

Please note that my review is of Cedar Creek's business ownership structure, not of the veterinary…read morecare provided there. Cedar Creek Animal Clinic is owned by Thrive Pet Care, which in turn is owned by a private equity firm, TSG Consumer Partners. TSG/Thrive bought up our local independent veterinarian in Tacoma, Columbia Veterinary Hospital several years ago and ran it into the ground. When Columbia Vet. closed, Thrive evidently sold/transferred their patient list to Cedar Creek, who started sending us reminders that it was time for our cats to get their check-ups, shots, etc. We long ago found another local vet when Columbia was floundering and have never been to Cedar Creek, so it was galling to keep receiving these personalized reminders in the mail. (For the record, there is a 0% chance that we would ever drive all the way to Port Orchard for veterinary care.) These mailings were quite literally going on for years until I finally called Cedar creek today. The representative who answered was nice enough to take us off their mailing list. The veterinary care at Cedar Creek may be wonderful for all I know, but if you feel like you're overpaying for your vet care, know that the money isn't going to the folks who work in Port Orchard--it's going to TSG Consumer Partners in Stamford, CT. Private equity is a cancer eating the world. PE turned its attention to veterinary clinics a few years ago because it realized that because people love their pets, it represents an opportunity for extortion. I'm not sure what the solution is, but I thought that I'd take a minute to demystify things for folks not in the know. Take care, all.

I'm incredibly frustrated with the service at Cedar Creek Veterinary. My dog, Betsy, had her first…read moreappointment there, but since my husband took her in, they added his information to the account (which I have no issues with, they were following protocol). After her second visit, I went in personally to provide my own details so the account could be updated to reflect me as the primary contact. Unfortunately, it seems that change was never made. When I called today to follow up about a separate issue, they couldn't even find me in their system. To make matters worse, the staff member who answered the phone--Rachel--was shockingly rude. She kept cutting me off while I was trying to explain the issue. She even asked me why my husband was listed and the reason why he had previously brought Betsy in. Which I replied "because I was at work at the time". It was clear that customer service was not a priority for her. Between the mishandling of our account and the unprofessional behavior I encountered, we've decided to take our business elsewhere. If you care about being treated with respect and having your information handled properly, I'd strongly suggest finding a different veterinary clinic.

How does a veterinarian clinic close permanently without contacting their clients? We were there…read morein the middle of March and received numerous emails over the past 8 years. They only announced their April 30th closing via their website. Truly unethical!

It's been over a year since my elderly dog (15) passed away from end stage renal failure. We…read morebrought him in for an emergency appointment since he wasn't eating and he started coughing a lot. We were given false hope, medication and a hefty bill of over $700. My dog lived for almost another week and was very uncomfortable. We ended up rushing to find a mobile vet to come to our home to put him at rest. I would've appreciated All Creatures, if they were honest, straightforward, and put my beloved pet first instead of money and greed.