Front desk staff is so rude and terrible customer service. We've been taking are husky there for…read morejust over a year after moving here from Hawaii and in the beginning; all went well. However....on July 7th at 10:15am, whichever front desk assistant was working, needs customer service training right away!! We called because after our pups 3 year annual check up on April 30th m, we told the doctor that the Trio tablets he was taking was difficult for him and would always spit it out. This is the heart worm, flea and ticker pill. We asked to change to the NEX/Heartgard chewables because he liked those. No problem. They put in order for us to pick up at Costco after is May pill to start in June. This is where everything after went downhill. Called the VCA end of May for the order. Asked about Heartgard Plus and they said it wouldn't be a problem and we'd pick it up from Costco. Went to Costco to pick up the medication and almost couldn't get it because our pups name was spelled wrong. Then they had some other address on Silverdale Way (where we never lived before in our lives) but thankfully our phone number and my name was right. The order was just the NEXgard. Ok..... So I called the VCA and asked if we could still the place a prescription order for the Heartgard Plus or just the Heartgard because Costco only gave us the NEXgard. The lady states "we don't carry Nexgard or Heartgard". I said that I know and that's why we had the prescription ordered to Costco. She then states "How about we start with your name" which I did state who I was in the beginning but...got it. Then she proceeds to tell me that our pup "would need to be tested for heart worms before on a medication otherwise he'd die". That's where I was turned off quickly. He JUST had his annual check up, why didn't they do it then? I told her that I saw his screening need to be done in March and we were told that was part of it. Nope! Called the other VCA on Bucklin Hill and they asked the same questions I did. In short, we went to VCA for our pup at Bucklin Hill for an emergency and the staff was wonderful, unlike the one here on Bryon St. There's literally no parking here. Office is small. Doctors are short with you as well to get you in and out. Definitely just business here and not community friendly.

You can never get an appointment, even your doc is really sick! They don't care, need a new vet!read more

TOTALLY AMAZING!! Best bet I've ever been too,family oriented, the most kind caring people ever!!…read moreLove Dr Brian!!

This place is very expensive. Communication is poor and would not recommend seeing their orthopedic…read moresurgeon if there is possibility of complications. Very slow to respond or deal with the issue. Veterinarians have the vet techs do almost all communication of the information.

I appreciate the attentiveness of the front desk and assistant/techs. They seem like they really…read morecare about what they're doing. It's expensive but I can't say it's more expensive than any other vet clinic. Pet care is just expensive, in general. I have an aggressive dog and they've always been really accommodating of her, even making note of her temperament and putting us in a room that doesn't require her to walk through the lobby, potentially seeing other dogs. I always appreciate how they handle her.

What's frustrating is I purchased an in-person exam that was not completed during my initial visit…read more The Doctor said it was fine to just send a video of my cat's breathing issues, but as I worried, it seems like this is actually not sufficient as a next diagnostic step. I got no response to the video from the Doctor, even though she asked me to send it. My experience at Bayview has not been a good one so far. I honestly don't feel comfortable proceeding with care there. Additionally, I am confused as to why they brought us out into noisy stressful lobby to go over results of exam when cat was already throwing up from intense anxiety. That doesn't seem like very compassionate and conscious care. :( I've lived in a variety of places across the country (CA, CO, NY, FL) and in every appointment over the past ten years I was able to have a quiet space to speak with Doctor. I felt like I was being hurried out, and given the circumstances at our visit that seems so inconsiderate. The Doctor didn't even come out to see us after exam in the back, so we didn't even get to properly meet her, let alone meet with her. It was a very stressful and strange experience. The exam was abbreviated and we basically just got the shot and left. This was a distressing situation. I did not receive compassion or care or professionalism from the front desk workers. I didn't receive a response to my first email, and then the second one got an abbreviated response with attitude. I gave them 2 stars instead of 1, because the manager was polite and professional when she called me, though her final email wasn't ideal. And, because they ultimately refunded me for the exam experience I never got, and the trauma caused to my pet. I also thought the nurse was good overall, though he was too quick and rushed in his communication and listening skills. The whole experience was so rushed and chaotic and scary for me and my cat. :(

We love this team. They have taken care of all our fur-babies for over 28 years and remain our…read morego-to place. Thank you for caring for our family whether we are expanding or managing end-of-life complications.

It has been over approximately 20 years that we have been relying on Dr Yeik to help us care for…read moreand enjoy our furry companions. During that time, he and his staff have helped us with a wide variety of issues from infections to ruptured tendons. He provides his services with great skill, sensitivity and compassion for both the animals and their owners.

My animal was needed medical attention. They were able to see us in same day with an appointment…read morethat worked around our schedule. We were able to schedule this by telephone, but not online. My animal was seen as soon as they were finished with a different emergent situation. They were not able to complete the recommended treatment plan same-day as their office was closing soon, but we were able to bring our animal back in the next morning for the doctor to complete the recommended treatment plan. We did go home with medicine that night, though - pain medication and antibiotics. When deciding between the treatment options, the staff brought out a few pages with options and clear pricing estimates. This allowed for us to not only make a sound choice for treatment as the owners, but also fully understand the estimated costs that would be coming. We really liked this especially as owners without animal insurance. Overall it was a great experience. We would recommend Ridgetop to any owner whose animal needs urgent, same-day medical attention - just call, do not go off of their website!

We've been in twice now with our little puppy and both times the staff have been amazing. From the…read morefront desk staff, to the techs, to the vets. We haven't had a single bad interaction and our puppy (Morphy) is really comfortable coming in here and really enjoys all of the attention and affection he gets from everyone. Highly recommend Ridgetop!

I took my 8 y/o pit mix to Woodside in August 2024. For 36 hours She had been vomiting lathargic…read more They were actually very nice and understanding. The Vet complimented me for taking good care of her because despite her stomach problems she had Good teeth and was in excellent health. He called me the next day and asked how she was doing. I thought that was really nice! She is great now. Must have gotten some canine flu or something. Anyways, the staff the Vet were all very understanding. 5 stars all the way!

I tried calling them a few times. The shortest I was on hold before giving up was literally 8…read moreminutes for a "brief hold". Since I would have been a new client, that gave me a really bad first impression. I think I'll take my cat and my dollars elsewhere even though Woodside has otherwise glowing reviews. If they can't answer their phone in a timely manner and to answer their holds in less than 8 minutes, that's not good no matter how glowing their reviews.

I recently had a somewhat urgent matter with my pup. Dr…read moreParsons was very nice and helpful! The staff was nice too! Thank you!​

VCA Central Kitsap recently went above and beyond to help our family with our pet emergency. Our…read morepet was in medical distress in the middle of the day, and our regular vet was unable to see us. We rushed to the VCA as they have an emergency room, as were met at the door and our pet was ushered into the back room immediately. The doctor on duty informed us that it was a serious event, and gave us options. Needless to say we asked to have our pet brought into the room with us while we discussed our options. The staff was very understanding, explained everything, and never rushed us while we mentally processed what we wanted to do. We made a decision, and were treated with the utmost compassion for our pet, and our family. It was a very difficult time, but VCA were so professional and helped us through it all. We are very thankful.

The vets and whole crew were really nice. My kitty warmed to them right away. They were so kind…read moreand competent. I definitely will be a continued customer

I called at the last moment desperately needing help they were all so extremely helpful and kind I…read morehad never been there before and would highly recommend them I tried 4 other places they accepted me quickly with such emotional kindness, I would highly recommend them

Please note that my review is of Cedar Creek's business ownership structure, not of the veterinary…read morecare provided there. Cedar Creek Animal Clinic is owned by Thrive Pet Care, which in turn is owned by a private equity firm, TSG Consumer Partners. TSG/Thrive bought up our local independent veterinarian in Tacoma, Columbia Veterinary Hospital several years ago and ran it into the ground. When Columbia Vet. closed, Thrive evidently sold/transferred their patient list to Cedar Creek, who started sending us reminders that it was time for our cats to get their check-ups, shots, etc. We long ago found another local vet when Columbia was floundering and have never been to Cedar Creek, so it was galling to keep receiving these personalized reminders in the mail. (For the record, there is a 0% chance that we would ever drive all the way to Port Orchard for veterinary care.) These mailings were quite literally going on for years until I finally called Cedar creek today. The representative who answered was nice enough to take us off their mailing list. The veterinary care at Cedar Creek may be wonderful for all I know, but if you feel like you're overpaying for your vet care, know that the money isn't going to the folks who work in Port Orchard--it's going to TSG Consumer Partners in Stamford, CT. Private equity is a cancer eating the world. PE turned its attention to veterinary clinics a few years ago because it realized that because people love their pets, it represents an opportunity for extortion. I'm not sure what the solution is, but I thought that I'd take a minute to demystify things for folks not in the know. Take care, all.

I'm incredibly frustrated with the service at Cedar Creek Veterinary. My dog, Betsy, had her first…read moreappointment there, but since my husband took her in, they added his information to the account (which I have no issues with, they were following protocol). After her second visit, I went in personally to provide my own details so the account could be updated to reflect me as the primary contact. Unfortunately, it seems that change was never made. When I called today to follow up about a separate issue, they couldn't even find me in their system. To make matters worse, the staff member who answered the phone--Rachel--was shockingly rude. She kept cutting me off while I was trying to explain the issue. She even asked me why my husband was listed and the reason why he had previously brought Betsy in. Which I replied "because I was at work at the time". It was clear that customer service was not a priority for her. Between the mishandling of our account and the unprofessional behavior I encountered, we've decided to take our business elsewhere. If you care about being treated with respect and having your information handled properly, I'd strongly suggest finding a different veterinary clinic.

How does a veterinarian clinic close permanently without contacting their clients? We were there…read morein the middle of March and received numerous emails over the past 8 years. They only announced their April 30th closing via their website. Truly unethical!

It's been over a year since my elderly dog (15) passed away from end stage renal failure. We…read morebrought him in for an emergency appointment since he wasn't eating and he started coughing a lot. We were given false hope, medication and a hefty bill of over $700. My dog lived for almost another week and was very uncomfortable. We ended up rushing to find a mobile vet to come to our home to put him at rest. I would've appreciated All Creatures, if they were honest, straightforward, and put my beloved pet first instead of money and greed.