i love st francis and all of its staff, behavioral health, and emergency services they treat many…read morepeople with unlimited compassion.saint francis medical center lynwoood you are the best.

This review is about the front desk staff member Kendra who is scheduling for Dr. Mona Shah. My…read morehusband recently had major surgery and was referred for a procedure with Dr. Shah. He was unable to make the call himself, so I called to make the appointment for him, with him on the line. Kendra answered and it was disgusting how rude she was. My husband verified his identity and gave verbal consent for me to set the appointment for him. Kendra cut me off every time I spoke and would only speak to my husband, not to me. I asked for the address, because my husband was under the influence of prescribed medication and Kendra refused to give me that information, which is not even private. It is an embarrassment to the office and doctor how ignorant and unprofessional Kendra is and the lack of communication skills she has for a job working directly with the public. Kendra has no respect for patients and her attitude is gross. Kendra: under HIPAA, an authorized personal representative has the same rights as the patient to access Protected Health Information. I am an authorized personal representative and your nasty attitude saved us from a visit there and probably more undeserved mistreatment. Potential patients, I would definitely recommend looking for another provider. The front desk staff usually gives you an idea of how your experience and care will be. Thanks to Kendra, this place is definitely a "no".

My experience from the start at this clinic was not great. I did not feel as though my Primary Care…read morePhysician was someone who wanted to work as a team to work on my health. I was met with being talked down to and talked out of lab tests that I requested ("because the doctor knows more and doesn't think these tests are worth it" as I was told by their grievance dept when I complained.) I don't fully blame the doctor because I get that KP overworks and under pays their staff; but my doctors were unhelpful. At my last appointment I was asked by the doctor if I googled my test results because according to them, most people do. I had the doctor walk out of the room without giving me any information other than simply telling me if I was positive/negative for lab results. The nursing staff had all been great and front desk people for the most part. My rating is entirely based on the female doctor I had and all of my experiences with Kaiser as a whole. I feel as though LA County facilities help their patients more than Kaiser does. Also any complaints filed are dealt with in house so nothing comes about when filing grievances for unprofessional behavior or misdiagnosis.

I was really sceptical about this location because it's definitely not the greatest area…read more It's in a little strip mall location and kinda dirty outside. Heavy traffic in the parking lot so I already was like maybe this isn't going to be the best Kaiser to come to. But to my surprise I shouldn't have judged a book by its cover my bad... This location has amazing customer service at the front desk all the employees at the check in area have been very professional courteous and helpful. I never have to wait long at all and they would always let me bring our twins together so both could be seen simultaneously which was incredibly convenient for me. The one Doctor who was just absolutely the most patient and so kind and kid friendly was Dr. Nancy Ramos she is just a wonderful person. She actually listens and asked you're opinion she not full of herself she's down to earth and very thoughtful. She always accommodated me by seeing more than one child at a time and never made us wait forever and if we had been waiting in the exam room she would personally come in and apologize for the hold up. She goes above and beyond because you can tell she really cares and loves her job!!! Awesome Kaiser very friendly and attentive.

My father received treatment here for over a year. He was treated with dignity and respect despite…read morehis infirm condition (RAEB at age 93). The Oncology Institute accommodated his wheelchair and were always clear on what the course of treatment was. It was simple to schedule and re-schedule appointments. At one point an oral chemo medication was prescribed and they were able to take the copay for the pills in the office. Dr. Manuel Zavallos was able to explain what was happening to my dad, what the treatment should be and most importantly WHY each course of action was being taken. Katya and other caring clinicians administered injections and blood draws with compassion and prioritized uplifting my dad's spirits. There were a few times my dad needed blood transfusions at the ER and the Oncology Institute had complex paperwork ready for pickup for us on our way to the hospital. While my father's passing was inevitable with this dreaded disease he was clear with me that the Oncology Institute extended his life by the treatments as well as the way he was handled as a patient. They made the 93rd and final year of his life one of comfort in the knowledge his care was in great hands.

Get rid of the call center.......More open communication between oncologist and patient...... Make…read morethe patients feel as if it's not a cattle call

Horrible care services no one here knows what they are doing no one at least is what I think…read morebecause the quality of care the give in my experience only one out of two things. 1. They don't care about their job and patience Or 2. They don't know how to do there job

I'm so surprised at the bad reviews. My sister and I had a terrific experience here for our…read moreCOVID-19 test. Three women helped us. They have protective masks on, including a face shield and a plastic poncho protection. They were extremely kind. We thanked them heavily. They are heroes. I'm so grateful for their service to the American people. The test wasn't painful at all. More surprising that the swab went so deep into my nose. Thank you, Wesley! The test was free as well.

Here on a Saturday at 1pm as posted hours state they are open Saturdays until 3pm and all doors are…read morelocked with no one answering the phone. Just a heads up.

I went in for my 8month daughter , very very unprofessional , could not even fathom seeing the…read moreDoctor after such an unprofessional response . I will be telling my family members to NOT go to this clinic . Location in Paramount front desks reception was more helpful than the entire staff at this location.

Having an appointment doesn't matter. Even when you check in 10-20 minutes before your appointment…read moretime, you will still have to wait. I had an appointment at 9:20am today, I checked in at 8:49am. It's currently 10am and I'm still waiting in the lobby to be taken in. Once I'm taken inside, that will be another 45 minutes waiting to see the doctor. Do not come here, same for the dentist side. You will be left waiting for over 45 minutes to an hour for the dentist to see you.

Called to make an appointment the clerk hangs up. I called again the clerk said I don't need an…read moreappointment I can walk in. waiting over 2 hours.

Nurse Melanie is a very sweet nurse and Dr . Balboa amazing as well. However the administrative…read morestaff was Horrible, the front girl the one that looks young, has an attitude problem not welcoming at all. Uses a tone with an attitude, All paper work i would sign it would always go missing, every visit was always a hastle not too mention they take forever. Ever si ce I started at that clinic there was always an issue, i pulled my kids out of there, i did have a horrible experience. Bummer!! Because my kids Dr. And Nurse did great!!

I went to this facility for family planning and the staff was very welcoming and explained all…read morematter pertaining family planning in great detail. They were able to answer any and all questions I had and they really seemed to care and took my views regarding contraception into account. I would definitely go back!

I called to make an appointment and the reception lady was so disrespectful and rude and hung up…read moreand the Mexican lady is heavy set .. and she wasn't not doing her job. I repeat my insurance twice they got it wrong .. when I went up there .. they were even more disrespectful. They were not professional at all. I have insurance and this is how they treat your patients!

The worst clinic I have ever stepped foot in. If you can avoid going here please do. Save yourself…read morethe bad energy. MAJORITY of the staff is very rude. The way they treated my 12 yo son was very unprofessional and unacceptable. First and last visit. Cause of this clinic my son is untrustworthy of doctors and nurses. Whoever runs this place get yourself and your people together.

Don't have words to describe this place since when u walk in the girl at the front Selene is nice…read moreand besides being beautiful she help get thru paper work and in the doctor room and then magaly nice ass he'll to got me thru my vision test and other procedures and my doctor Sarah no words best of the best doctors really care here big thanks to Selene and doctor Sarah blessed I found this place...

Dr.Salama has been my PCP for 3.5 years. I've met with him both in person and virtually. He is…read moreabsolutely amazing. I've never had a provider like him; he listens and then advises, he doesn't talk over you, he doesn't rush you, he doesn't ignore your symptoms and looks to find the best balanced solution. His office is efficient and refills medications crazy fast. I have recommended him to family and friends and can't say enough amazing things about him. I highly recommend him

Br reyes was excellent. He answered any ?'s I had and spoke perfect English. The staff and nurses…read morewere top notch. The bunion procedure was painless. Im thankful I finally got my foot fixed. Everything was very convenient

I dont understand why the receptionists/nurses are rude all the time. If you dont like your job…read morethen dont work in the field. These receptionists and nurses are allergic to saying please and thank you. Common decency. I went in for a check up here last week and every girl there had a attitude. The doctor needs to check up on these ladies because they are not providing the services they need to be doing.