I am extremely disappointed with my experience with this insurance company. I was given a quote of…read more$417.00 a month, and I agreed to the policy based on that price. However, I was ultimately charged $491.00 a month, which is significantly higher than what I was quoted. What is especially frustrating is that the additional charges and fees were not clearly disclosed to me when I received the quote. Had I been told upfront that the actual cost would be higher, I could have made an informed decision about whether to purchase the policy. I contacted the company to question the difference, but I did not feel that my concerns were properly addressed. In my opinion, customers should be given a clear and accurate explanation of the total cost before agreeing to purchase insurance. I would recommend that anyone considering this company carefully review every charge and get the complete cost in writing before proceeding. This experience has seriously damaged my trust in this company.

As a client for over a year, I have been very impressed with this insurance company, especially the…read moreowner, Amy Schumaker. Amy is very thorough, detailed, knowledgeable, and provides great common sense advice when reviewing your polices! She reaches out to each of her clients for a detailed review. The prices have been very fair with State Farm. Highly Recommend!

Excellent communication throughout entire process. Extremely knowledgeable staff and would highly…read morerecommend this for anyone's business. I have home, auto and life insurance policies with them. Extremely trustworthy and tons of industry knowledge to help me save every penny and get me the best coverage.

They do not answer the phone, they blatantly ignore messages. I tried to resolve an issue with my…read moreauto insurance for over 3 weeks. I would connect with someone one day and they would say they would look into it and call me back; they never called back. I am still having an issue , I had to drive to the actual office for help. If it was not for the rate I would change companies immediately. I do not know if this is State Farm as a whole with terrible customer service but I do know that this office does have terrible customer service. There are no personal issues, whoever you're connected with treats you with respect and listens but nothing gets done so that defeats the point.

Hi my name is Priscilla Kelly I am a client with Erica Martin- State Farm Insurance. I spoke with…read moreLeanne at your office on August 7, 2026 @ 1:48 pm. Leanne was very professional, she took her time and listened. I want to say thank you for the customer service that was displayed with our conversation.

Erica Martin provides excellent service. She is personable, caring and always ensures customers get…read morethe best rates and coverage: I would recommend her to any of my family and friends.

I've been a client here for years and have been dissatisfied most of that time. I've dealt with…read morethree different agents at this location and two of them were disinterested to the point of being rude. They made no attempt to inform me of discounts, no attempts to compare insurance coverages to help me save money and gave no useful advice. I had to research everything on my own and come up with specific questions to ask because they were not forthcoming with their industry knowledge. Every time I called them it went to voice mail and I would have to wait for a return call and then reiterate my question, despite having left a detailed message in the voice mail. I have switched agencies and I would not advise doing business with this agency.

I have used L&S for 4 years now and have been very happy with their dedication, great…read morecommunication, and savings they have found for me both for my personal insurance and my business. I've worked with a number of reps and they have all been very polite, helpful, and knowledgeable. I will be staying with them!

Seem nice and polite, but fail to do required steps after MVA, & despite praising SF's handling of…read moreMVAs, disclosed SF ignored the law, and suggested different carrier when serious issue unresolved almost 6 months? Very kind, polite, and prompt on minor issues.

Really cares and always transparent. Finds best deals. They reply to messages very promptly. I…read morehaven't found a better insurance agency ever. Been with them for a few months now. If you are looking for great coverage and respectable business people, this is the spot!

The Carusos' have been my insurance agents for the last 5 to 10 years. Not only have they always…read morefound me great rates, much better than I've been able to find myself online, but their service is excellent. They always return calls and emails extremely promptly. Most things can be handled via email, including receiving your insurance documents. I highly recommend Caruso Insurance.

I have been using Caruso Insurance as my agency for over a decade at this point and have nothing…read morebut good things to say. Ed and his team are always super responsive, proactive, and do everything they can to find my family the best insurance products at the very best rates. Their expertise thoroughly instills trust. They are true partners and I highly recommend them.