Just got another message from someone not happy with this firm .Stay away from this place how they treated me as a disabled vulnerable customer is disgusting ,they made me fear for my safety the owner and his staff are horrible horrible people . read more

Absolute cowboys. Shoddy installation. Once they take your money they show no interest in their aftersales care. They don't bother replying to emails. If you phone them or visit their showroom, they just claim the person to deal with isn't there but they will call you back. They never do. I've reported them to Trading Standards and threatened them with court action and still no response. read more

Can't recommend James and XL windows enough first class service from start to finish. We had Aaron and Kenny as our fitters, these 2 expert craftsman's made the whole experience a pleasure and nothing was 2 much trouble for them. The fitters turned 7-30am to start every morning which they checked with us to see if ok. We were having complete window change with bi folding doors and cladding replacement over 3 dormas 1 porch and 1 bay window, hardy plank was the product being used to replace the old wood. Very clean and tidy work cleaning after days work. Aaron the main fitter is the best craftsman I've had working on any of my houses over the years and treats like he says our house like his own his attention to detail is second to none.Kenny his assistant always on the go preparing and cleaning all the time. Aaron cut his leg badly on day 2 and needed hospital treatment and stitches but was back working later that day which we couldn't believe. Only one slight problem which wasn't there fault new front door came scratched from Manufactures which was replaced in a few days. The price for the total job was very reasonable as well but top products used and quality window and the bifold door is amazing. We thanks James and XL Windows for a first class job and Aaron and Kenny who I'd want back anytime. read more

I cannot even beginto tell you how terrible this company is. They have a smarmy sales man who will,offer you the world but most certainly cannot deliver. We ordered £12,0000 of windows and doors that were supposed to be fitted by the first week in June. They were In fact finished now the last week in august. The work ment ship was shoddy, the communication was terrible and when I dared to complain about such bad service I was treated extremely badly. My advice do not touch this company ever! read more