Our comcast service has been terrible lately. We only use Netflix and other streaming, not tv. But in the evenings, it's two sentences, wait a minute, two more sentences. Wait another minute. Impossible to watch tv. So I tried to complain to Comcast. Wow! They run a utility with tv, phone, and internet 24 hours a day--but they only have tech support 8-5. After that, you get "chat." After 20 minutes waiting to chat , the chat person wanted to know about the tv channels. Didn't know anything about streaming. So after a back and forth chat taking 20 minutes, she transferred me to online. After one sentence, said she had to transfer me back to tv. And in that transfer, my entire internet connect crashed and my computer froze. So, I had to reboot the whole system. Called back. Got the computer voice to "reset:" the connection. After a bit, I finally got connection. And the pause-tv stopped pausing too. So, they get one star for fixing the problem. But minus ten stars for their insanely bad customer service. I have been with Comcast since day 1 really. In the past, I found their employees helpful and friendly. Not now. They must be mistreating loyal employees. That's what usually happens when a good workforce goes bad like this. read more

This is not a review of comcast, just this particular store. I was in and out in about 5 minutes. The staff was polite. I got exactly what I needed. Thanks guys ! read more

(I only chose 1star because there isn't a minus star)The WORST customer service I have ever experienced! My dad has HAD this cable for years(had us the key word) every time there was an issue; which was every other day, he would call to try to get help would get someone who does not speak English; he is hard of hearing the combination doesn't work well! They gave the same BS answer that there was an outage in the area...uh than why did the cable work in the two other rooms???? Finally he said just disconnect...so when I called to explain his frustration I was told he would have to pay a $100 deposit and another credit check...uh really...so much for customer loyalty appreciation. Thus company us a joke! read more

UNPROFESSIONAL!!!!! Comcast/Xfinity service!!!!! Manage an Apt. complex. Receive NO notification from Comcast that they want to do work at the complex. They show up unannounced, show no credentials and expect some of my tenants to move their belongings out of their storage units and want it done now!!!! I tell Comcast I have to coordinate with my tenants and they need to call for an appointment. Instead they show up the next day, park for 4 hours with an unmarked vehicle in our 'reserved parking spots' occasionally wandering through the complex making some of my tenants uncomfortable as they do not know who the men are, leave 5 messages in 2 days that they want access to get in!!!! I, nor my tenants hop-skip and jump for Comcast!!!!!! Their service worker's are arrogant, pushy, UNPROFESSIONAL!!!!! Lose key's I have copied many times!!!!! THEY ARE JERKS!!!!!!! I would not use Comcast/Xfinity if they were the last cable, internet on the planet and I am telling my tenants to consider other companies. Informing any new tenants moving in, NEVER to hook up with Comcast!!!!! TERRIBLE company that thinks they can do whatever, charge whatever they want! Manager. read more

I just got off the phone with Comcast following a lengthy wait. I estimate I was on hold for about 17 minutes. I'm about to move, so the purpose of my call was to move service to my new location. I gave the gal the date I want service disconnected from my origin location and new service connected at my destination location. I also requested that I keep my current email address. First problem - she says I have to call a different tech if I want to keep my emal address Second problem - she says she can't activate the account move because there is currently service at the destination location. Well, duh! The woman I'm buying the new house from hasn't moved out yet! She will have her service disconnected prior to when I close on the house, which is a day before I requested new service. Why can't the tech just process the request and activate it on the date I specified! So I now have to call Comcast back twice, and be placed on hold twice, first to keep my current email address and then again to activate the new service. Oh yeah, I also have to go down to their office and get in line to turn in my modem and remote, instead of just taking these with me to the new location. I hate Comcast. read more

Quit filling my mail box with junk mail EVERYDAY. Seriously!

I concur with everything everybody who "hates" comcast-ick has written. I reported them to the BBB. Went nowhere. Case closed. It started with an almost immediate rate hike after I signed up for a package deal that I had been waiting for for years. "Customer service?" Not really. I was told several times when I called with a complaint about the rate, the service, the remote, this and that, "Oh, let me connect you with our "Customer Loyalty Department" to help resolve my issue(s). I took to asking to talk to the "Customer Loyalty Department" just for kicks when I discovered (was told by a naive rep) that the "Customer Loyalty Department" doesn't exist! The calls just got looped back to another "customer service" rep! The installer had to call for a (smaller) person because he didn't think he could fit in the crawl space. He ran the cable through (pierced) an insulated water line. Left the internet modem and associated wires sitting in the way of my computer desk; I had to relocate it myself to get at my desk. I've contacted comcast-ick numerous times; about half the time I get a somewhat helpful person with a reasonable attitude. The other half of the time I connect to somebody who couldn't care less about their phone demeanor, and the other half are morons ( I know, my math is off, but they're that bad.) I ended up diagnosing a problem myself on one occasion, having talked to at least two phone reps, who did not have a clue. I also hate comcast-ick, and am very happy I am not alone. Someone suggested a class-action lawsuit. Sign me up. p.s. For a comparison, call DIRECTV (1.800.480.6153) and just chat with their customer service. The difference will be amazing, I guarantee. read more

Comcast ( Xfinity) hit a new low. Last night we had one of their Reps knock on our door , we quit using then for TV and phone 3 yrs ago. We thought about renewing with them, she sat here blah blah blah we aren't like we used to be blah blah blah. You can lock in for the triple play for $99.00 month for 24 months.We told her we weren't signing anything she stated this is to only lock in the price. Later that night I reviewed all the reviews and read them to my husband and we decided that we weren't going to get stuck in that situation again. So this morning I called her , left a voice mail that we weren't interested, plus left her an email. Well she just knocked on our door again verbal about us not wanting Comcast and said she wanted us to make the smart choice....And was rather rude..Guess she spent the money she thought she was going to get for her commission. Otherwise she would have left us alone and sucked it up..............Now that just shows you they haven't changed at all..... read more

I moved to a new state. Comcast does not provide service to this new area. You charged me a $50 Penalty to get out of my one year agreement. Yet I was unable to stay with Comcast NOT by my choice. I will not post any good reviews of Comcast for this reason. Also, I had just high speed internet for 69.99 a month. I received an offer to add cable tv to the package for a total of 89.99 per month. I thought that was a good offer. My receiver box did not arrive as ordered. When I checked on what happened, no one could tell me anything. I traveled to the local service center, 26 miles away. The lady there said she could not "see" the 89.99 deal and did not have access to it. BUT I could pay 99.99 for the same package. I was ready to shove the whole thing up Comcast's backside. I could not get anyone to honor the 89.99 offer. Later I again traveled the 26 miles to add the cable tv to my Internet package. That incurred the so called one year contract. I then, more than 30 days later, received my first bill for $120. It turned out I was being charge for SPORTS channels and LOCAL channels automatically with no way to decline them. In other words an offer by Comcast does not include hidden charges that dramatically increase the package cost. So you have your satisfaction survey. I truly doubt you really care about your customers as much as you care about your bottom line income. read more

Comcast deliberately slows down your internet speed. Read about it on Google!

Four years with Comcast and never got the service I paid for. First I'll start by stating that they always seem to have an excuse for not providing the paid for service: the customer is wrong. We had over three cable boxes go bad on us. In response to their defective products they said they now required a deposit for their replacements. If that weren't bad enough I paid for blast internet service speed and not once did we ever get sopesa even half of what I paid for. Classic response at the so called service center when returning the equipment oh this modem was recalled 8 months ago and you were supposed to exchange it. Never mind that over 4 years and never got any service or speed. Good riddance. Only wish is that I could give them zero stars. read more

I am a Comcast customer for a few years and did not bother to complain with a mediocre service from Comcast. Recently tried to contact Comcast but they were horrible, not only has the service sucked, Ok better than dialup. The reps from Comcast were so proud of the crappie service that basically made me to look at different option in order to cancel the service. Anyway I am shopping around and at this time I would rather to drop everything and be without Internet, TV, and Phone than be a Comcast customer. I am hoping other companies are more eager to compete in Seattle area since Comcast has monopoly. Anyway if they continue this way they may not have very good loyal base customers. Talking about more advertising to offset losing customers. Anyway talking about ZERO customer satisfaction, If I even see an advertising from Comcast I change the channel. I wish I could give a lower rating but 0 is not there. read more

i had comfast . it was not reliable i had a lot of p;roblems with outages and etc. this was at my apartment in rosemont il. i spent a lot of time on the phone with customer service to solve the various problems. in the end, i was fed up, i cancelled comfast and signed up with att ujverse. i have had few problems with att when i cancelled comcast i requested a final bill, within a week of getting the bill i got a collection notice i paid the bill. i receive a lot of fantastic offer promotions from comcast. i have written a letter of protest asking a rep to contact me. no answer. the only way i would take their services again is if they gave it to me free or at a very low cost. djm rosemont il read more

3 months ago I called Comcast to cancel, was convinced to stay by offering me x1 for $180/month when I was currently paying $225 for lesser services. The following day I then lost all my favorite channels, HBO, cmt, stars when I confirmed they were included. So I had to call back and then ADD THEM TO MY PLAN for $15/month - Lie 1. Then the following month my bills comes and is $245 - Lie 2. I called in and was told a promo code was not added to my plan and that's why the bill was higher than quoted - potential lie 3. They then told me they will backdate the code and give it a few days to reflect on my account - lie 4. THEN this month rolls around and no back date reflections and this months bill is $260!! Now after 35 mins on the phone with a rep I still have no resolution! I will be returning my equipment tomorrow! I refuse to give this company another penny. And sorry for the rant, just can't believe companies get away with this kind of service! read more

Really all I wanted to do is set up an account for my parents who just moved into Ida culver house up the street. 6 hours later, after getting copies of their lease agreement on official Ida culver stationary they still wouldn't do it because the address is not printed on their corporate lease. Seriously Comcast? Really ridiculous. So I am sitting in their parking lot setting up service with century link. Astonished by the stupidity. What a waste of time. read more

My overall experience with Comcast has been awful. I was not surprised that they did not issue me the $200 Visa gift card I was promised when I signed a year contract. I am so relieved to finally be done with this company. They are shady in all areas of customer service. It baffles me they've gotten away a with this for so long. read more

I got the bundle package last August (Home security, Internet, and cable). It's going to be a a year late and my alarm system and cameras still don't work. I have more xfinity tech support come into my house then my own family to visit. I've been paying for something i can not use all this time. It's a great bundle if it works and apparently they can't figure out WHY my system is not working. I've heard every excuse they can give me (too many walls in the house, Too much tile and hardwood floors, Your appliances are interfering with the signal). My house is only 1000 square feet very small i wonder what they tell people that have 3500 sq ft. If anyone is smart don't get this bundle from them they will give you the run around about the system failure. I'm feed up. I'm going to blast them on every social media i can so i can warn the customers not to make the same mistake i did and still dealing with it. Every time i call customer device like i did just now they put me on hold and hang up cause they have no more excuses to give me. still waiting for customer service to call me back i'm sure they have my number!!!!!!!!!!!!! DON'T GET COMCAST!!!!!!! IF I HAD A BETTER RATE CHART I WOULD GIVE THEM NO STARS AT ALL!!!!! read more

The customer service is clue less after waiting on a queue for almost 30mins, once I got a customer service named toni she's so rude & clueless about the product that they have sent to customers.. She so I just switch to verizon they are customer friendly & knowledgeable. thats.. it... read more

Horrible connections. They game the system, you can get all the bandwidth you want but only if you visit dslreports or other speed testing sites. Constantly down, you would think with all of the money they make for doing very little to upgrade their systems that they would be able to afford a working DNS server. read more

Okay heres the deal with Comcast. My roommate works for Comcast. Here is the deal with Comcast. Costumer Service Sucks becuase half of the time they don't know what they are talking about and don't know what the cable guy can and cannot due. They are also short term people too. It frustrates the cable guy when he goes to sombodys house and he brings in 2 regular boxes for the tvs when the costumer wanted HD Boxes or DVR's. Costumer service is supposed to ask the costumer on the phone when they make the apt. Also Costumer service should not tell costumers the Cable guy for sure can drill an outlet. Comcast guys can drill outlets but not if its below the foundation or through Aspestice. You ever get a Cable guy that you think is full of Sh%t? Or doesn't seem to know what he is doing. That is becuase Comcast turn over rate is high becuase Comcast is so busy firing there employees for stupids stuff to save them money nobody ever really gets skilled enough to know what they are doing. They have Camras in there trucks they get fired for smoking, Eating, talking on the cell phone. Minor car Accidents. If you drive everyday for most of the year your bound to get into a car accident. Want to know why your cable guy is late, becuase Comcast exspects 52 diffrent things to look for and make sure are up to code on a house or an apartment and especailly durring the summer. I don't know how they go to 12 houses a day working from 7-tell whenever somtimes 9 or 10. Comcast Corprate sucks. One last thing if you compain to comcast most of the time they want to appease you and most of the time you can get what you want. read more

I agree with Adam -- I have never dealt with a comapny with such poor customer service. They deserve minus stars if that were a choice. I have been a Comcast TV cable subsriber for years with no big problems however, when one arose there was NO help offered. Here's the story -- Someone landscaping in a yard nearby cut or broke the cable. When I discovered I had no signal at my TV I called their "technical service" department. After explaining my problem I got nowhere -- Their rep says "everything looks fine on our end and there are no outages reported in your area". So next morning I get in their so called customer service chat room and describe the problem. It's like talking to an early version of IBM's "Watson" . I seriously think I was coversing with a computer going down a prescribed flow chart -- No sense of reality -- If not a computer I was dealing with a person who lacked the abilities to understand the situation and respond. Finally, I got a touble ticket issued but no promise or schedule for service. So, 12 hrs later, I try to check on the status of the trouble ticket -- There is no way I could find on their website to check on status of an existing trouble ticket. So, call techincal sercice again -- Two dropped calls on their end. So, back to the chat room. Another Watson experience (altho this Watson will never win a chess game)! After 15 minutes of Q & A, finally got the responder to submit the trouble ticket to the queue with no promise of when or how the service would be done -- just a general statement it would be several days. It has now been five days since my initial report -- I have no idea whether they will ever respond. So today I cancelled Comcast -- I have the benefit of having another choice living in Tacoma and having a public utility fiber optic network to whom I am switching. At least I will be able to speak with a real live person and save a few bucks also. read more

Very unhelpful. Went in to complain about service and the guy told me "You should probably cancel Comcast"... I was floored that this guy would suggest that rather than trying to help me. read more

Here is the Chat service dialogue: user ROBERT has entered room analyst Jackie has entered room Jackie: Hello ROBERT_, Thank you for contacting Comcast Live Chat Support. My name is Jackie. Please give me one moment to review your information. Jackie: You've reached the Billing Department. My name is Jackie. My pleasure to have you on this chat. I will gladly assist you with your concern for today. Hope you're doing fine. ROBERT: My Issue: My wife and I will be away for five months and would like to suspend our services until we return to Seattle next January. Jackie: Hello there Robert! Jackie: I appreciate your time chatting in. How's your day so far? ROBERT: My day has been fine so far and I hope yours has too. Jackie: I'm happy to know that, May I ask the name of the one I'm chatting today please? ROBERT: Robert Sheffield - the account is 8498320014079937. My wife and I will be in London for the next five months and would like to suspend our ComCast services until we return in January. Jackie: Thanks for the info. Jackie: We can definitely help you in putting your account on seasonal hold. Kindly call us at 1-800-934-6489 for us to completely process this. I have already documented our interaction in your account so you will not repeat yourself. Rest assured that we will resolve this for you. ROBERT: Calling 1-800-934-6489 is not toll free from the UK and the automated system will require several minutes to get a ComCast representative on the line. Did you know that ComCast was recently reported by Yahoo amongst the worst 10 companies for customer service. Can you please help me improve ComCast's customer service reputation? Jackie: I understand, Robert. No worries you can call us before the trip so that you do not need to worry anymore we can plot the schedule one when you want the account to be placed on hold. ROBERT: I am already in London. Jackie: If you want, I can add an authorized person in the account to call on your behalf to enroll the account under seasonal hold. Would that be okay? ROBERT: Based on my experience, any person I authorize to act on my behalf will have a nightmare experience and probably won't succeed. I couldn't ask anyone to suffer that experience. Jackie: I perfectly get your point on this, Robert. My apologies for all the hassle and inconvenience. ROBERT: Can you please put my account on seasonal hold until January 13, 2016? ROBERT: If you need a supervisor's approval, please ask for it. Jackie: We can set this on seasonal hold, Robert, rest assured of that. However the request is being validated and processed by our designated department our Seasonal Suspension Team. ROBERT: Please point out to your supervisor that people like me expect your chat room to solve problems and not to point them back to your horrible automated phone system that people like me go to this chat facility hoping to avoid. ROBERT: Thank you. Jackie: I apologize for any inconvenience, Robert. I definitely understand you on this. I know where you are coming from. In our end we are limited to chat support for Billing questions and Inquiry. The Seasonal hold suspension request is being confirmed and process by our designated department. Jackie: I understand where you are coming from, Robert. Jackie: I sincerely apologize for all the hassles and inconvenience. ROBERT: Thank you. You are exceptional and should be recognized and rewarded by ComCast. ComCast should publish and promote this chat as an example of how you've taken ownership of a problem that isn't your responsibility to solve and made sure it got solved by the appropriate department. Jackie: I'm really sorry for the inconvenience again, Robert. I can add an authorized person in the account who can call in your behalf to enroll the account on seasonal hold if you will permit. ROBERT: You said above that "The Seasonal hold suspension request is being confirmed and process by our designated department." Jackie: Yes, that is correct, Jackie: Since you are now currently in London, and you find it hard to call us in our hotline. ROBERT: I want this chat to solve my problem and put my account on seasonal hold. Your statement says that someone is working now to do that. Is that not true? Jackie: We can add authorized person in the account that is in US, that can call our hotline and have the account enrolled and in our Seasonal hold. ROBERT: If so, I don't need to authorize anyone to act on my behalf unless that could be you. Jackie: My apologies, Robert. As much as I would love to enroll the account here in my end on Seasonal hold. However there is a need to call our Seasonal hold Department to confirm the request and validate the request, ROBERT: Does the Seasonal Hold Department have a chat facility with which I can interact over the Internet? Jackie: I understand, Robert. They can be contacted by calling the number I provided earlier. read more

Normally I really dread dealing with Comcast -- the long waits on the phone, confusing conversations only to ultimately overpay for services and get deceived in some way. This time I decided to go in to one of the service centers and actually have a face to face interaction. I was able to arrive shortly after 10, so there wasn't a very long wait at all. You check in at the computer when you arrive and you get a ticket number. You wait until one of the counters calls your number. When I got up to the counter I told the employee (Maria) my problem - I was being billed over $200 for internet and cable - and explained that I wanted to hear my options for lowering my monthly bill. I also told her an approximate amount of what I was willing to pay. Big shout out to Maria! She was awesome! She was extremely helpful, got me setup on a plan where I'm receiving the services I want at a much more reasonable price (compared to what I was paying). She was nice, efficient and I was so appreciative that she took the time to find the right plan for me! I was in and out of there in less than 25 minutes and I left much happier than most of my previous conversations with Comcast have left me. I think going into a center and having that personal interaction is definitely the way to go. Now I'm just keeping my fingers crossed that everything we discussed gets processed correctly and that there's no fine print or some "catch" I'm currently unaware of, since I'm always a little distrustful of Comcast....Let's hope for the best! read more

This is a bit hard to really rate. If you wanted me to just rate the Greenwood location and the staff manning this place. I would say this is 5 stars for sure. Great customer service. Personable, honest, easy to help the customer out. However, if I have to factor in comcast as a whole, mainly the prices, the issues I have had with phone service and help... well they suck. The prices jump up after your great deal that got you hooked in the first place. Retention is only good due to apartment and condo dwellers being stuck without the choice of having a dish of some sort. So in closing, if you can go to the greenwood/aurora location and talk to someone great. Swap out a box, or whatever it is you need to do. If you can, stick with Clear, Dish Network, or whomever you can find besides Comcast. Stay away from having to call them for anything, and if you ever need a new piece of hardware, just go get it yourself and don't waste your time with the, waiting from noon to 7pm for a tech to come out to your house. read more

This is a review for Comcast Customer Service in general. Customer service is non-existent at this company; they are the anti-Amazon. Extremely hard to contact people, can't email, have to wait in a queue of 45 people in online chat, need to go through a million options over the phone before speaking to someone, then the call drops and the process repeats. Can't get their act together and never sorry for the many times they screw up. I hope Amazon becomes an ISP and puts these clowns out of business! read more

Comcast offers phone and Internet service but to change my billing address, I have to go in-person?!! I've never heard of such a stupid policy. Welcome to 2014, Comcast. read more

This is undoubtedly the worst company I have ever encountered. Cancelled my service in early January at this service center and they never put it through their system. They continued to charge me through April and then sent it to collections. Over 10 phone calls explaining this to them but no one can do anything about it. Now I'm contesting it on my credit report. DON'T SIGN UP!!! read more

ZERO STARS! Comast has the worst customer service I have ever dealt with. My home was burglarized and the tv lost it's coaxial input. Comcast then sold me a box saying it would cost an extra $2.20 a month. I bought the box only to discover it does not work with the basic package. I called and they sold me a new package promising I could get fox sports (evil comcast had taken away my Mariners years ago). Happy to become a fan again I then discovered that I did not get fox sports and actually had to pay $100 a month to get any sports. On the third call to customer service I then asked how much for just internet by itself and they said $44.95/month, but they couldnt do it and I had to call a place called "customer lotyalty". I then waited two days for them to open and got someone who then said he was on the east coast and had to transfer me to the west coast. The transferred call gave me a call back line but the call back line said I was calling from the east coast! Finally I got someone who could see my account and when I said I wanted internet only they said it would be $69.95 per month. Arrgh! What is wrong with this company? They are horrible and my blood boils just writing this. If I ever find a way to get reliable internet without them I am there!!! read more

I rarely have positive remarks about Comcast but my last two visits were special. Of course it is the luck of the draw but on 5/26/16 I spoke with Juan who spent a lot of time going over a new service offer with me. Not trying to sell me anything just being informative and clear about my choices. I wanted to think it all over and went back on 5/27/16. I was fortunate again this day to talk to Rob Montgomery. I found them both to be very friendly, very professional and with excellent customer service skills. I used to be a manager and these are qualities I looked for in my staff. read more

I am not writing review about this place but just their service overall is sucks. For some reason I get some random commercial in Spanish when I am not speaking Spanish , I am Russian. So I feel discriminated why do I have to watch Mexican commercial when I would prefer Russian or English. Or have to watch commercial of the restaurants that are nowhere near where I live how is that make any sense. read more

I just canceled my service; customer service terrible, management unfriendly. When I canceled my service they charged me $75 for early termination. Here is the worst part; they never told me that my contract was about to expire in six days. What a rip off...I just can't believe how bad they service are. What a shame Comcast!!! read more

This review if about Comcast's Xfinity, not about the store at this location. I hate to do this under the store's Yelp, but Comcast does not give you a place to review their service, as a whole. We just switched to Comcast after years with AT&T. AT&T service would work great some days, and other days, their internet dropped off and on, over and over. Maddening. Well, with Xfinity, it's a daily event. A day does not go by where I don't have to manually reset the modem/router. BTW, we bought the Arris Surfboard (Xfinity recommended it), but in spite of us having a small home (988 sq ft) we bought the Surfboard that was fancier (2nd highest model SBG7400AC2) which has supposed download speed of up to 1 Gbps, and should be good for a home double our size and quadruple our usage. It's just my husband and I, only using one device at a time on the network. This model should cover us plenty. Well, sitting 10 ft in front of the router/modem direct line of sight, I don't have full bars for internet access ever. Our service is dropped at least 5 times a day, every friggin' day. I just lost my job and I am applying for other jobs, and it's maddening to be 3/4 of a way through submitting an application, and lose my internet. People in sub-Saharan Africa have been service than this. I live in a prominent city in Sacramento County, so there should be no network issues (it's not like mountains are in the way, or I am rural). I call them to try to ask what can be done, and after entering this and that for 15 minutes into their automated system, I could not figure out a way to talk to a real human. Yes it fixed my internet for the moment, but my bet is that in an hour and half I will be starting over with no service. We pay WAYYYY too much money to have this kind of crap happening. They don't give a crap, so long as you are a cash cow to them. Their internet service is deplorable. Why is it impossible to get good service in the USA?????????????? (Greed. That is the short answer.) read more

Yes, their customer service center has improved about a thousand percent. But trying to get service over the phone is as frustrating as it can possibly be. First of all, I could barely hear the representative because of all the background noise. I mean it sounds like a war zone. Second, English is obviously not their first language. Comcast hires people from the Philippines. And they mumble and they talk too fast. Extremely aggravating. read more

4 stars is about as excited as one can get about visiting the closest place to replace a busted modem.... but despite the overwhelmingly panicked state i was in due to not having internet for 24 hours, it was a very pleasant experience! they were friendly, fast and very helpful. the gentleman who helped me was named "Dax" i believe, FIVE STARS for Dax! he was great! oh, and clearly - my internet is back on. read more

Look, as self righteous seattleites we know Comcast is an evil corporation, but when you need something quick & no contract-Comcast is your option. That being said, every time I've been to this location & needed to get things done quickly it has always been a pleasant experience. Specifically with Paul, who has helped me three of the five times I've needed to visit. He was kind, attentive & really efficient. Today I was in and out in 10 minutes with a smile on my face. So, go in with a good attitude when it's not too busy & don't get cable or internet from comcast if you have a problem with them. read more

Let me start this review by providing any interested reader with a warning... BE AFRAID, BE VERY AFRAID! Services and Products offered or provided by this hillbilly collection of people that refer to themselves as a company are of the poorest quality and in no way resemble anything that a perspective customer would want to waste his hard-earned money on. I cannot stress enough, that the level of incompetence the Techs, customer service agents and managers exhibit would drive a Saint to Murder!!! I have never had so much trouble receiving Internet services nor have I ever been treated with such disrespect and disregard in my entire life! When I had DSL, I never had to call in for custimer service or customer support in all the five years I used their services except to cancel them when I thought I was going to be receiving a far superior product through comcast. I have been calling several times a week over the last many weeks and cannot get my internet working the way it should, nor can any one who works for this company. In my opinion, INCOMPETENCE RULES THE ROOST at Comcast! In closing, I would like to point something out... The turtles that Comcast has, so appropriately chosen to represent the company in advertising, have to be much faster and relieble than that of Comcast's Internet Services. Do not believe the advertising... Comcast does not offer a better product, nor do they have the customer service, nor sufficiently trained staff, whether ancillary or tech staff, to fix pulling a piece of gum stuck to the bottom of your shoe off, much less anything else! So... ... BE AFRAID... BE VERY AFRAID, and get yourself two tin cans and some string, and a couple of colored flags to use in sending semaphore, for that would be far superior to what Comcast provides!!! read more

Comcast is the WORST company when it comes to service. There is a huge disconnect between the field technicians, customer service, and the customer. I have NEVER had an installation, service call, or service go smoothly with Comcast. I am looking at switching my services as we speak. I do not suggest you use Comcast unless you are ready for a lot of frustration and BAD SERVICE. read more

I got service over two years ago (9/2013). The guy who setup up my stuff installed the cable box after I told him not to because I don't use it. He insisted and said it was free. A few months later, I moved a few blocks away, transferred my service. I then got a bill for $1000 for not returning the cable box. I called Comcast (as this location wouldn't answer the phone and the sales guy would return calls I made to his cellphone). Comcast said they didn't send the bill and exonerated me from this. That was ~2/2014. Yesterday, 4/6/2016, a Comcast Guy broke into my secured building to leave a tag on my door saying that I needed to return the equipment. This is out of the blue as I'm still with Comcast. I called and talked with him. He said it wasn't free, that I owed the $1000 for not returning it plus more for the modem they say I've rented from them (which is a lie, I bought and use my own). I told him I wanted to return it and he said no, I owed them the money if I was going to cancel my service. He showed up at my place because he claims I made a claims ticket to cancel my service and if I don't return the cable box, I owe $1000. I told him I wasn't canceling my service, I never made a ticket, and wanted to return the box. He said no, our business was done and hung up on me. read more

Well - that Monday I wasted 3 hours of my life I will never get back thanks to the inept nature of the people who work here. First off - it is like the DMV but worse. They need a better system of taking numbers or something. All I needed was to swap out the modem I am renting for a new one. Not hard, not complicated, should take about 2 min right? but no...I am behind several people who are ending their service etc. who obviously have more complicated time consuming needs. How about making a separate line for quick swap outs like my case? So, I wait...wait...finally get help from a guy who barely had a pulse and couldn't answer any and all of the 3 simple questions I had. All I wanted to know was: 1. is it typical for internet to be shotty when the modem is going ? 2. Is this modem you are issuing me now had a shorter rental life? and 3. If this doesn't solve the issue what is most likely the next thing to consider the culprit of the problem? Finally I left with what I hoped to be a newer modem with less mileage on it (it practically looked the same). I got home, plugged it in, and called the "activation hotline" and surprise - it cannot be activated. SO - once again I have to be put on hold and transferred again and again each time starting over explaining the problem. Finally I was given to someone in the tech department that had more than half a brain cell and when he saw an error message he didn't understand he asked for help *gasp* and eventually fixed it. 3 hours later, my evening gone, and finally I have internet again. It ended up that the idiot who swapped it out didn't take the modem out of the "inactive shelf/inventory" state like it had never left the service center. *ragequits*. Let me tell you, I cannot wait for Google to start their internet services here. They already have it in Kansas City and it is way faster, way cheaper, and you even have the option to buy internet service for life for a flat fee of like $300 bucks and if follows you if you move. I would sign up for that in 2 seconds. For now....I keep hoping that dream comes true. read more