COMCAST SUCKS Pls SHARE if you think Comcast sucks. I have not received a bill in over a year. As such, I have to call every six weeks and this is what I get. ---You are now chatting with Kaku--- 10:51 AM Kaku : Hi ROBERT, thank you for contacting Xfinity Chat Support. My name is Kaku. 10:51 AM Kaku : Robert , could you please elaborate your billing issue ? 10:52 AM ROBERT A CLUCAS : I have not gotten a BILL from you in 1 year. Every month I have to contact you. How much do I owe this month? How are you going to get a BILL to my email address ????clucas@gmail.com next month? 10:53 AM Kaku : Robert , as I understand you are inquiring about the updated current bill , correct ? 10:53 AM ROBERT A CLUCAS : Read what I wrote 10:54 AM Kaku : I understand you want to total balance and want the bill to send to : ????clucas@gmail.com . correct ? 10:55 AM ROBERT A CLUCAS : YES plus how much do I owe you today. It should be 117 but it's more because I'm late because I don't get bills. 10:56 AM Kaku : No worries, I will surely check and I will definitely take care of this for you. 10:56 AM Kaku : Before I proceed, may I ask you a few questions for account security? 10:56 AM ROBERT A CLUCAS : go 10:56 AM Kaku : Thank You. 10:56 AM Kaku : May I please have the complete account holder name , registered phone number , complete account number or last 4 digits of social security number and complete service address along with the zip code? 10:56 AM ROBERT A CLUCAS : REDACTED 10:58 AM Kaku : Perfect , please verify the complete account holder name ? 10:58 AM ROBERT A CLUCAS : bob clucas 10:59 AM Kaku : Please verify the correct complete account holder name for final verification purpose ? 10:59 AM ROBERT A CLUCAS : My name is bob clucas!!!!!!!!!!!!!!!!!! 11:00 AM Kaku : Thank You. Could you please verify the complete name associated with account ? 11:00 AM ROBERT A CLUCAS : Robert a clucas 11:01 AM Kaku : I have successfully verified your account details . 11:01 AM Kaku : Thank you! I really appreciate that. 11:01 AM Kaku : I checked your account, the total balance is $253.54 and the past due amount is $126.77. 11:02 AM ROBERT A CLUCAS : THe 126.77 is high due to missing paying you becus I don't get bills from you. Should be 117 yes? 11:02 AM Kaku : I can see eco bill ( paper less billing ) is set up on account and it will send to : (???clucas@gmail.com) each month . 11:02 AM ROBERT A CLUCAS : BUT IT DOES NOT 11:03 AM Kaku : Please accept my sincere apology. 11:04 AM Kaku : I checked your account , the bill of $126.77 was generated on 11/09/2017 and want sent till 11/12 . I can see you have enrolled paper less billing on 11/14/2017 which was after the previous bill was already generated on account . 11:04 AM Kaku : However you will be receiving the bill with in 24 hours which has been already generated on 12/09 . 11:06 AM Kaku : At my end , I will process $9.50 credit against late fee as a one time courtesy , however the credit will adjust against total bill of $253.54( $ 253.54 - $ 9.50 = $ 244.04) and the past due would be $126.77. 11:06 AM Kaku : Would that be fine now ? 11:07 AM ROBERT A CLUCAS : No. My bill should be 117 / month. I will pay you that regularly when I get a bill. Is 117 wrong as I have past conversations like this I've saved indicating my monthly is 117 11:08 AM Kaku : Robert , I can certainly understand this , however the credit adjustment would auto adjust against total bill and the past due amount would be same . 11:09 AM Kaku : If you will pay $117.00 against past due balance , your services would be interrupted . 11:09 AM Kaku : If I will process $9.50 credit then you can pay $9.50 less against the next bill . 11:09 AM ROBERT A CLUCAS : No threats!!!!!! IN a perfect world, how much would I pay / month. It's 117 / month no? 11:11 AM Kaku : I really wish to make the adjustment to take place against past due balance and wish to inform that you can pay $117 against past due balance , however I really do not want share any wrong informations to you which will cause problem later on . 11:11 AM Kaku : Your monthly bill is $96.97+taxes and fees = $117.27 . 11:11 AM ROBERT A CLUCAS : FORGET what I owe today. What should my monthly bill be???? 11:12 AM Kaku : However past due balance include one time late fee since you have made the late payment of billing period : 10/16 to 11/15/2017 11:12 AM ROBERT A CLUCAS : So I owe you 117.27 yes? NAd when you send me the next bill it will be 117.26 yes? 11:13 AM ROBERT A CLUCAS : The late fee is because I DO NOT GET A BILLLLL 11:13 AM Kaku : Yes , $117.27 - $9.50 credit = $107.77 11:13 AM Kaku : I can certainly understand that it was an issue . I do apologize for that , I am also offering you credit for late fee . 11:14 AM Kaku : You just need to pay total past due and receive $9.50 less bill in next bill . 11:14 AM ROBERT A CLUCAS : Can you wave any late fees? Can you tell me what I owe this month? Can you get bills sent to my email address ????clucas@gmail.com 11:14 AM read more

Normally I wouldn't tell the world that I pay $139.10 a month to get raped jailhouse style. But when you deal with ComcASSt it's the legal serial rapist that would be put out of its misery in any other country. Just so you're wondering here's the scorecard for the last year: ComcASSLICK - 10 "squeal like a pig" rapings of Dfens Dfens - 0 (but I learned to carry lube and to start calling myself Zed (the character from Pulp Fiction) anytime I deal with CONcast. That's right in one year I had to do the following: When I moved and wanted the same programs and equipment at a residence a block away they made me visit their service center and wait in their long miserable line holding in my arms a DVR, cables, and cable modem from my old house. After waiting in line for 45 minutes I get to meet an actual jackass who ironically is the only guy who hates his job more than I hate mine. So after my equipment is scanned they reissued the same model equipment back to me except these are all wrapped in boxes and plastic bags which was the final insult. The only other option instead of returning the equipment to the service center is that you pay for a technician to install new equipment at the new house and they'll return the old equipment at no cost. But the installation fees are freaking ridiculous to just run a cord from a freaking house where the previous tenants already had Comcast wired. When I telephoned the Comcast rep on the phone I just got the "it's our policy" bs. I've also spent hours telephoning their customer support because my HD channels keeps going out at random times and I've stayed home from work to meet their technicians to try to fix what's wrong four times and three of those times they never bothered to show up (or even call to say they were going to miss their appointment. Also of those three missed appointment, twice the telephone support tech told me a block of time the technician would show up but they didn't even bother to put it in the system. After the first time the tech didn't show up I was told to get a technician appointment reference number. So one time the customer phone support gave me a reference number and when the tech didn't show up I called customer support back to find out that the reference number didn't exist. I have their DVR with HD, and Cable Internet. Every so often a few HD channels (HBOHD, MAXHD) will just display a blank screen saying "channel will appear shortly". After all the missed appointments by the techs and useless customers support (all they do is send a signal to my dvr which resets it's so I have to reprogram my dvr) I started researching ideas on what to do to fix it. Basically around every three weeks my HD channels won't show up. So after months of the problem I figured out how to fix it. I have to 1. Unplug my COMMIEcast internet cable line. 2. I manually have to reset my dvr (thus wiping out all my saved programs and channel settings). 3. I then wait about 4 hours. . During this time without TV I cannot plug in the Internet cable which gets me thinking why interacting with ComLAST like dealing with the IRS while trying to work plugs in like I'm on the Apollo 13 mission. 4. I replug my internet cable line. 5. If I'm lucky the HD channels are back. It works about half the time. I am sure the Comcast Internet Cable interferes with the TV Cable but there's only one outlet at my place and the Comcast technician says it shouldn't matter. 6. If it doesn't work I go back and sit another 4 hours with cable or internet. 7. Spend a good 30 minutes reprogramming my favorite channels and setting my series recordings. So I pay $139.10 a month for sit at home with the service outages about once a month and with all the various problems with Comcast. On the other hand you won't be saving any money using Comcast Cable Internet but I do find it relatively fast. DUMBcast should be identified as part of the "Axis of Evil" except instead of trying to use "Weapons of Mass Destruction" on others they are trying to use "Weapons of ComSHAFT Destruction" on all the soon to be raped consumes who live in their monopolized service regions. These asswipes deserve less than one crappy star. read more

dont think these idiots deserve even a 1 rating it should be more like -100 stars emphasis on the 'minus.' ... and in honesty not sure it this is the stoneway store or not, but i am talking about the seattle comcast service in general which massively sucks, please read subsequent story. in general the service is appauling, the phone system impossible to navigate and after you have entered your phone number no less than twenty times and wait and wait and wait always, without fail the idiot that picks up the phone has no clue what your account number is you just entered twenty times and then of course after she cant speak english and drops you several times and you start the process over and over and over again, in most cases everyone to date has lost sanity; please compare and contrast with your own phone experience. ... although while you are on hold forever they say that you can get help on the site, please dont be deceived the help is absolutely worthless and if you happen to get into chat session, dont worry, after you have spent several hours of your life in chat session, the chat idiot always entirely forgets to pass your message to your account and when in fact you do finally get some small semblance of life form on the phone, they will have absolutely no clue, no idea and no interest in what you were told by the site that you could resolve in a worthless chat session and your time in chat session and on the phone are always entirely futile!! ...in good faith i call up cable company before leaving town saying that i want to stop service. they take the notes and say the service will be stopped in couple of days, but two months later so consistant with their massive communication disasters, they forget to stop your service. so here you are from the other side of planet in wee hours of morning, while neighbors are showing obscenities at you; talking to saltlake city, because no email, no chat session, no act of congress will get them to correct their severe mistake. you beg mike from saltlake city not to drop you because you only have expensive phone cards and phone system doesnt work with tone and your phone card is running out and you dont want to have to repeat your number again, but of course mike conveniently drops you without even giving any courtesies like letting you finish a sentence and routes you to mexico where you find they speak better english than mike(strong ethnic street gang accent) but of course you have to give all your information for the twentieth time only to find out that mike made huge mistake and didnt stay on line and you get routed back to saltlake city. then some life form michelle picks up phone and you have only three seconds left on expensive phone card to again give your entire information, entire security question ritual, only to point out that if idiot michelle like mike like mexico had read the notes on the account they would have clearly seen their huge mistake. ... they read, but absolutely noone compensates you for your hundreds of dollars spent in phone cards, massive loss of time and sleep and the fact that neighbors have disowned all association and of course you havent used the worthless service for two months. why couldnt these idiots have done their reading on their own time in a timely fashion way back a couple of months ago when they were supposed to be serving with some degree of honesty and accountability their customers??!!!! really!!!! read more

NEGATIVE 5 STARS for CONCAST (YES, CONCAST)...if only it were possible Xfinity, a.k.a. Comcast, has a Better Business Bureau rating of a "D" . Here's ONE reason why.... Two years ago, Comcast offered us FREE Digital Converters / DTAs. We were not told there would be a charge for them. I made very sure of the no charge aspect of the converters due to many other issues we have had in the past with billing, delivery, etc. We accepted two converters, one of which is no longer in use. As of last month, Comcast started charging us 1.99 per month per unit. I tried reasoning with a Comcast online chat rep, a rep at their 866 number, and even eventually spoke with a supervisor. All of them said there was nothing they could do. Apparently, there was a note in our bill last month indicating that this new charge would be added to our bill. Did I see it? No, though I always review the charges since there is often a mistake (as there was two months ago when they upped our package more than it should have been upped under our two-year contract). If I had seen the notification saying they would begin charging this month for the converters, I would have called them at that point instead. My argument: FREE means FREE. If you handed someone a FREE candy bar, if they then ate that candy bar, and if--two years later--you tried to charge them $1.99 (plus taxes and service fees) for the benefit that candy bar brings to their body on a monthly basis, they would laugh! It's not right to say "Here is a FREE Digital Converter. Yes, it's FREE." and then "Oh, by the way, you know that FREE Digital Converter we said you could have two years ago? Well, it's not free anymore." Xfinity, a.k.a. Comcast, has a Better Business Bureau rating of a "D" and is not BBB accredited. Apparently the only thing redeeming them from an "F" is the length of time they have been in business-- * Factors that lowered the rating include (past 3 years, with over 56% in the last 12 months): -16232 complaints filed against business, plus me = 16233 - Failure to respond to 1 complaint filed against business -152 complaints filed against business that were not resolved * Factors that raised the rating for Comcast Cablevision, Inc. include: -Length of time business has been operating. Complaint category breakdown: -Advertising/Sales 1560 -Billing/Collection 5947 -Delivery 290 -Guarantee/Warranty 121 -Product/Service 8314 Still reading? Have a complaint? File it here against "Xfinity aka Comcast Cablevision, Inc.": https://www.bbb.org/file-a-complaint/ read more

To whom it many concerns, my issue is with a Xfinity representative that completely embarrassed me when trying to use the facilities in a Walmart location. The Store is located on Old National location in College Park GA. At @ between the hour 5:45 - 6:00 p.m. I was approaching the Men rest room, when a gentleman with the description of 5'9 in height, black male approx. 245lbs. tried to get my attention with a sales pitch. When I tried to inform him that I would listen to what he has to say, I was just trying to find the rest room. He then stated to me in a very annoying tone to which everyone in the area heard his address, which made a mockery of me, this situation left me feeling embarrassed and ashamed. "yes, sir I can see your Big Penis and your need to go and take care of that!" (as if he was making a PSA about my private parts.) I don't think I invite unwarranted issues from strangers informing me about adjusting my anatomy. There were two (2) other Xfinity representatives along-side working with him who found the situation hilarious to the point of laughter, alone with all the customers around in the area that heard it. After leaving the facilities I left feeling patronized, insulted and humiliated by this treatment, I left not wanting to hear any sales pitch, upgrade or anything thing this gentleman or any Xfinity representative has to say to me. I'm a distinguish and professional male, with a highly earned respect in many communities, and holds a highly respected position at a top HBC School (Spelman College). Being that I'm aware that your company is more valuable to the community leaves more concern about its standards and what your representatives displays as a global network that left me negatively impacted by what your company advertises. This has Specifically and Boldly displayed a Titled Vll of the Civil Rights Acts of 1964. Which projected Harassment Sexually Orientation. As a Fortune 500 Company, I know that this behavior is a (0) Zero tolerance, which I'm taking this matter very seriously and will be proceeding with a proper thorough Investigation. For any question please feel free to contact me Name: Dr. Kenderick Williams Email: Williams.Kenderick@yahoo.com Phone: 470-529-4899 read more

I requested two Analog to Digital Cable Boxes. They were mailed to me, and didn't work. After 3 days going back and forth with the Comcast Service Rep..over the phone. The Customer Service Rep sends out a technician to test my boxes...I had wanted to send them back but the rep suggested this solution....i figured he wanted to send out a technician to go through the steps that I guess he figured I was not doing correctly over the phone. The Comcast Technician comes out, and swaps out the boxes...saying the problem was that the defective boxes were used in another county, and weren't reprogrammed to work in the county I lived in. Basically I was sent refurbished boxes!! The technician swapped out the boxes with ones that worked in my county and everything was ok. A month later I get a $33 bill for the Technician's Service (included as part of my Comcast Bill). I call and speak to another Comcast Rep who informed me that this a regular Comcast business practice and that he would discount 50% of the cost (down to $16.50)...and informed me that normally the cost is $66....even if the box was defective upon arrival. Confused...i restated what I thought he said..."So you mean that...if Comcast sends me a package that is defective upon arrival...and the Comcast Rep that I speak to on the phone suggests to send a technician out...even when my desire for the call was to send the package back.....that I will be automatically charged $66??" He said "Yes". I said, well I need to inform my friends and family of this as well as my co-workers. I felt totally hoodwinked, taken advantage of, especially when the cost of the technician composed 35% of my bill. Still mad about it, it would have been nothing to send the boxes back, now I know I can't trust what I hear from the Comcast Reps, and it's something that causes alarm....now I know...if Comcast sends me something and it doesn't work....immediately send it back. It's not worth the time, and the mis-information. I got totally taken advantage of. read more

Part of the problem with Comcast Sales & Customer Service is how the employees are being lied to by management. The Seattle/Fife billing office was closed and employees only choice was to take a CUT in hourly wages and accept sales positions there. Comcast then changed the call routing -- outsourcing most sales calls, giving the "sales" department a higher percentage of calls NOT related to "sales." Calls such as BILLING, REPAIR etc. This is to keep sales commissions to a minimum, bringing results down in order to lay-off a high percentage of employees. Comcast has treated employees despicably and has become the worst place to work in the Pacific Northwest. Employees have also been encouraged to toss integrity to the wind in order to increase sales. "Whatever it takes." Most Comcast employees will tell you, they don't trust management, local and corporate any farther than you can throw them. -- And, -- they won't be using Comcast when their jobs end. And they wouldn't recommend Comcast to their worst enemy. This should show MINUS 1 Star** read more

OMG! When I moved to new home last year, moving my cable/internet/home security to my new location was a TRAUMATIC experience with Comcast. Their ad on TV for customers who are moving is VERY MISLEADING. If you ever move and have the option to choose another provider, please do. They even sent about $800 worth of equipment charges to collections even though I had returned them to their drop-off location and I was only transferring my services. What an insult! Many calls to customer service, and online help to straighten the whole mess out. Many times I would be transferred to other reps and couple of times the calls would get disconnected. AWFUL/DREADFUL customer service process. Please fix it and improve your processes. I am just waiting for a other competitors/challenges to Comcast. read more

I thought I would share my terrible experience with this Comcast store. Horrible customer service...I repeat...horrible customer service. I tried to pay a bill here last night thinking it would take 5 minutes to do so. Instead, I wait 15 minutes in line because Comcast for some odd reason thought to only have 1 person behind the counter for the night. Spent another 10 minutes explaining to the punk kid behind the counter that the previous bill had already been paid. (where do they find these workers?) Then to make matters worse, he gives me a little attitude before I leave. From now on, I'm using their online payment option. read more

Comcast is the worst most glitch filled piece of garbage ever to attempt to provide television programming. Run away from this provider as fast as humanly possible. If you have any other option take it without a second thought. You would regret ever spending a single dollar on Comcast service. It's as if they're using an Apple 2 to provide speed to their network. None of their so called benefits or options mean anything because you could hardly ever use them because the system is down or they are experiencing technical difficulty or or or or. By far the worst service in the history of broadcasting. Run people. I Implore you. Run! read more

I just googled "alternatives to comcast" and found a link to this site. My concerns are the sometimes very slow service comcast offers for a very high price, the apparent monopoly comcast enjoys, and especially the recent concern that has surfaced about Comcast, Verizon, and others of their ilk, like AT&T, actually blocking content that they don't like. Why should these people even know the content of our messages? I think this is really creepy. Do others here share my view that Net Neutrality is essential? How about alternatives to these corrupt ISPs? Anyone know of an honest, reasonable ISP? read more

UGGGHHHHH! I HATE COMCAST! It's too bad because I love the actual cable service, but their customer service is by far the worst I've ever experienced. So annoying! Sorry guys, but it shouldn't take an hour on the phone to get an erroneous charge taken off of my bill, and I shouldn't be told "no" bu six different people before finally being transferred to the right person who can help me. I'm keeping my service because I can't live without OnDemand of The Walking Dead, but I'm on my last thread of patience with these guys. I'll update if my feelings change... read more

I despise Comcast and their terrible customer service (Taj #419 was very rude). Why the hell everything is so unreasonably expensive is beyond me. I have a slightly expanded basic cable subscription and I don't even want it. my better half seems to insist upon keeping it for on-demand functionality; but he doesn't seem to understand that with no premium channel subscriptions, you can't watch anything good! The "high speed Internet" comes and goes, Verizon next. Verizon for us read more

Well, what to say... I was not impressed. The guy had to come to our place 3 times before our cable and Internet got set up. Can't they hire someone who knows what they are doing? After that they tried to charge me double for what i signed up for. I had to call twice and make a stir to get the price to go down to what was originally agreed upon. At least they don't make you sign long term contracts. All i can say is good luck, if you choose this route read more