I've had to go in multiple times over the past few months and each time they want to talk to my deceased father even though I've provided them with the death certificate read more

I never thought I would think so highly of services as common and mundane as Comcast...but I (surprisingly) received a super positive home security installation service by Sarah this week..bit shout out to her patience and service mind! I've been prolonging the unavoidable: installing hone security service at my place for so long. What made me finally pull the trigger was hearing about a residence intrusion that rang so close to myself...heck, there's nothing so valuable at my place, but having a functional, preventative home security brings peace of mind to another level. On the day of installation, Sarah showed up on time and was really clear with what she needed to do. She asked for clarifications about my preferences, had me set up an account and got going right away...she definitely knew what she was doing and was super proficient in it. She was also super patient when demoing the service and walking me through the control system and mobile app, too. All in all...I was super happy with this service. Had I known it'd be so painless, I would have signed up for this long time ago! Thanks do much for bringing about peace of mind and an awesome service to your clients, Sarah! read more

Want to wait a week to get a modem delivered or for a rep to stop by and install everything? I definitely don't want to wait and don't need the help!! (It was super easy.) My old connection went down this weekend and not having it for a few days while I was sick and still trying to work was... well, it just didn't work for me. I didn't want to wait a week for delivery or for a rep to come out to install something that I could easily install myself, so I decided to make the trek out to the Comcast Store way out there in 126th & Stone Way land. The 358 actually got me super close. It's definitely one of my least favorite buses in Seattle, but this time it was thankfully an incident-free and easy trip. (They seem to have plenty of parking for those of you who drive there.) When I walked in I had to select my reason for visiting on the touch screen and get a ticket. There were only a few customers there when I arrived, so my number was called within about a second of me grabbing it from the machine. I walked over to the rep, explained what I needed, and he took care of it. Whole process from grabbing ticket to walking out of the store with my new modem (and the rest of the starter kit) was less than 10 minutes. SWEET! I'm not looking forward to how much I'll be paying them once my promotional price ends after 6 months, but I frequently use my home internet for work, so it kind of "pays" for me to have it. read more

Xfinity Store by Comcast - Television Service Providers Near Me - Silverdale, Washington

Here's the story: Fall 2009 - moved to Seattle & signed up for Comcast Internet (about 50-60 dollars per month) Fall 2012 - started to receive promos in the mail for a better router Spring 2013 - got the new router (about 80 dollars per month with a 'burst' package) Summer 2013 - instant connection issues, especially when planes flew overhead Fall 2013 - began having to restart the modem every few days to get it to work Fall 2013 - complained to Comcast, they said the router I had was actually not a good model and they were going to come out and check things and give me a new modem to rent November 2013 - the tech came out and said that the problem was that the external cables were over 10 years old... he re-did the cables and tried to install the new modem for over an hour an a half. The system didn't work and so I tried for hours to install it and was on the phone with customer service. I asked for 2 months credit on my bill. They said they couldn't do that but that they could put me into a bundle with cable - that I really didn't want. I said fine after they offered me 12 months of cable and internet for about 50 dollars per month. December 2013 - I waited and waited for the cable person to show up. I called to confirm that I would be home, I called again about 15 minutes before my appointment window was about to end. They said the tech was on their way. Then I called about 5 minutes after the window was closed and they said that the tech had stopped by and that I wasn't home. Actually, that's a lie, I was home and standing at my front door the whole time. December 2013 - I cancelled my cable. December 2013 - I cancelled my internet. When I spoke to the person on the phone to cancel they said there was no record of what had happened with my cable... that I had never had a scheduled appointment. No more lies Comcast. Less lies = more customers. read more

Xfinity Store by Comcast - Holiday Hours. Give yourself a holiday or new year's gift! Break up with Comcast!!!! - Television Service Providers Near Me - Silverdale, Washington

Stopping by yet again because of rip-off cable and internet prices. Xfinity's double play is advertised at $79, but in reality it's $132 by the time you add the huge list of fees. Regional sports fee, $7.00. Regional TV fee, $5.00. Internet fee, $5.00, Modem rental $10. The best way to go if you're on a budget is to get the Internet and limited cable for $49, then add any movie or sports channels you want that way. It comes out to $78 and this is the cheapest I could get internet. It's actually cheaper to get limited cable with the internet than internet alone, that's how it works. Like, $78 versus $95 with no TV. When you get internet with Xfinity, you also get free wi-fi in the U.S. wherever you go, so it's worth the price just for the wi-fi alone. My phone never uses data because of the free wi-fi, and no matter where I go there is a decent signal. read more

Place was closed when they were suppose to be open. Really annoying... Came back the next day and there seemed to be a lot of people there waiting so I was nervous. But the service was friendly and fast! I'm pretty pleased. read more

Xfinity Store by Comcast - Television Service Providers Near Me - Silverdale, Washington

Recently Toronto mayor, Rob Ford made headlines by publicly admitting that he has smoked crack. In the spirit of Mayor Ford's confession, I too would like to come clean about my own crack use. But here's the thing. I don't remember smoking crack and to the best of my knowledge, I've never even seen crack. Still, the fact that I was high on crack is the only plausible explanation I can come up with for my 12/24/2012 four-star review of the Comcast store. Yes, clearly I was high on crack and for that, I apologize. Since my original review, I have returned to the Comcast store twice - both times sober - and received the level of help that you would expect to receive from Comcast, in a word, craptastic. The first time I returned, several weeks ago, I immediately felt a sense of trepidation as I entered the parking lot only to observe not a single open parking space and in fact, cars double parked, just so some poor passenger could go into the store and begin the death march to a customer support agent. I was fairly lucky. I managed to grab a *real* parking spot, but I didn't keep it for long. I walked into the store, grabbed a ticket from the ticket spitter, surveyed the landscape, computed my estimated wait, decided I didn't have that sort of time available and bailed. This weekend I returned. The parking lot was not entirely full and neither was my schedule. Still, my hopes were not high, so as I entered the store, I turned on the timer on my phone. It was exactly 27 minutes, 24.73 seconds before my number was called. Less than a half hour, but entirely unacceptable in my opinion. Look, for all intents and purposes, Comcast has a complete monopoly in Seattle. The fact that they only have one store for the entire city shows that the company is really only committed to providing the absolutely minimal service level possible. The fact that the store is so poorly staffed only confirms the fact. When my number was finally called, I approached the counter and a very nice guy welcomed me and thanked me for waiting. Being a bit grumpy and not very gracious, I replied with "What choice did I have?" I immediately regretted my snark, but he seemed to take it in stride. If it wasn't for his good spirit, this would be a one star review. My entire transaction took less than 5 minutes at which point I was headed to the door, but not before I noted that the number of people waiting in the lobby had easily doubled from the time I had entered. The people just walking in were easily looking at an hour long wait at that point. Unbelievable. Shame on Comcast and shame on the City of Seattle's Office of Cable Communications for allowing this sort of service level to become standard operating procedure. Unfortunately, with the recent mayoral election of Ed Murray, who accepted boatloads of money from Comcast (http://wapo.st/180DoRv), it seems unlikely that things will improve anytime soon. read more

Xfinity Store by Comcast - "...as I entered the store, I turned on the timer on my phone. It was exactly 27:24.73 seconds before my number was called." - Television Service Providers Near Me - Silverdale, Washington

Throwing these guys a bone because it can't be that easy to work for Comcast. Also, there's only like two Comcast locations in Seattle (that I know of), so of course there's going to be lines and stuff. I've only been here a handful of times over the years, and I really have no complaints. My visits usually consist of me returning TV equipment (modems, routers, etc.) after I end an apartment lease or something. The customer service professionals have all been nice to me, but I suppose I have never come to ask for refunds/discounts or deal with faulty equipment or whatever else it is people complain about with Comcast. You pick up a ticket (like at the deli) when you walk in, which categorizes you into queues. I came mid-day on a weekday and I think I waited like 15 minutes. It wasn't that bad. read more

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Showed up at 530pm on a rainy Thursday night. I needed to pick up a new modem as my own personal modem died and the tech was able to get me into triple play for $10 more then the double play I was paying with double channels including modem rental . I don't need the home phone so I won't hook that up but it's there if I want .. I was helped within 5 minutes as they were not busy. The customer service gentleman was super friendly and tried to talk me into a home security system but I don't need and that is a totally separate contract in which I like just one. He verified the foreign tech guy gave me the right info and prices and gave me a new X1 voice remote for home ( which is cool and much more smooth then the standard ) Home I called the number to activate my modem .. It took 30 minutes due to the slow start up and and a call to tech support in which it magically started working when she verified my account and MAC address and my speeds are awesome and I am back to being happy. We will see when I get my first new bill on the new plan if everything is fine billing wise but I have had Comcast for 10 years . They always make it right and I am happy with my Dvr X1 service and speeds in Greenlake area. People always complain about their pricing after the promo period but if you shop around and call them before leaving they will keep you on your promo pricing and there really shouldn't be promo pricing to begin with but that is how it is .. Also the tiered contract is much less each month so if you do get a better deal it's cheaper to pay the contact and leave ! People think contracts are super expensive but it goes down each month and not the bad ... Happy and not going to Direct Tv or Dish anytime soon :) read more

Negative 5 stars. For those who don't have time like Jessica M to actually drive to this store (Comcast's only location in Seattle, essentially in the middle of nowhere), Comcast is a highway to hell. The consistency of Comcast customer disservice is remarkable - technician leaves rental modem contrary to initial order (no equipment), zero internal documentation of customer service calls (and refusal to confirm former requests), exploitative shipping/billing policies - up to 2 weeks to ship a return package for the unrequested modem while billing usage during the period. How clever. Exorbitant fees - $60 for Internet only, have never seen charges like this in any major city. Three words: highway to hell. read more

If there is another way to deal with Comcast, FIND IT, as opposed to visiting this lower level of hell, second cousin of the DMV. People in general seem to undergo a transformation upon entering, rendering them solemn, short-tempered and frustrated. Service is s l o w and painful, not unlike an arthritic tortoise crossing the road. Maybe you can blame it on it being Saturday but seriously, no. read more

If I had a choice I would find something else. I have spent over 4 hours waiting for them to fix my upgrade. The quick version of the last session. I had an appointment set for between 10-12 am at 11:21 I missed did not answer the private call. It was NOT a Technician! It was an automated system that said the tech could not reach me. That was the first time the phone rang all morning. So I call back 11:26 (I get an operator) they say since I didn't answer the tech the appointment was canceled. And would have to be rescheduled. I have been sitting at home all morning waiting for the guy to show up and the first call is telling me that I can't be reached. While I sit here waiting. So Far my Xmas present of cartoon network for my son has cost me over 6 hours of time and it's still not resolved. I plan to call comcast and talk to a technician during all my free time to make them pay for my time wasted on them. Let's return the favor. That's right you can explain to me why Fox news is channel x and msn is channel x. Or what happens when I press 34 on my voice mail. It just one of the millions of customers you have no respect for! I AM THE CUSTOMER! And I need to a choice besides compost! read more

WARNING: Don't come to the service center unless you are fully prepared and did thorough research online. Otherwise, the customer service guy will sell the most expensive plan to you and treat you like an idiot! I came into the service center as a new customer trying to get home internet. I was not planning to get cable TV at all since I never watch TV. The guy I talked to said he is the manager here and he knows things well (it turns out he knows pretty well how to fool the customer to buy things they don't need at 2x the regular price than listed on the website). So he told me, to get 100Mbps internet, it will cost me $79.99 before tax (later I checked online, as a new customer, you should be able to get the same thing for $39.99 per month). But if I add cable TV, it will go down to $69.99. I agreed, and he generated the bill which turns out to be ~$110 with all the TV taxes added on. LOL I later returned home with the cable box and some internet cables, and then the nightmare starts. It took me two days and countless calls to Comcast service line to try to activate the internet and cable. They had me waiting for hours on the call, transferring from department to department, still, nothing get resolved. Just for the context, I'm a software engineer and consider myself pretty tech savvy, but they just had me check the power connection again and again, power down and power on the devices again and again... It's really testing my patience to the limit. After wasting two days on the TV I'm not planning to watch at all, I finally decided I should cancel this stupid thing and return the stupid box. I made several calls (of course!) and finally talked with an agent who insisted I cannot get that offer unless it's added to my account. I explained that this offer is valid for all new customers and I can't see it on my account because they've already activated me for another unusable bundle. After a long argument, they finally are willing to cancel my previous bundle with the TV, and give me the internet plan for $39.99. Hanging off the phone, I'm emotionally exhausted and spiritually broken down. Still, I have to pick up my courage somehow to go back to this customer service center to return the cable box.... read more

I take care of my Comcast service & issues here, in person - not via phone, not via internet. I can come in on Saturday, talk to a person about my needs, have access to a supervisor if it's something tricky (like trying to get my landline number away from Century Link), generally be on my way in under 30 minutes (often much less), AND THEY GIVE YOU EVERYTHING IN WRITING!!! Staff are pleasant and very good at their work, and I've followed their instructions to come in at the end of my contract period so they can give me the best new deal available, preventing my rates from jumping up. I did have one problem a year ago that wasn't resolved with multiple trips, they finally had to send a service person to my house. Guys showed up when they were supposed to, knew what they were doing, didn't complain about my basement, and ultimately were able to get the problem fixed. I don't watch TV or anything on demand so I have no input on those services. I think I actually have a TV package, I just don't use it. Overall, very good service at a heck of a lot lower price than Century Link. read more

Paid high rates for years, when we called and downgraded some of our services, our internet stopped working. Didn't start working till I upgraded it back.....after spending 1 hour and 40 mins on the phone with 3 different customer representatives. The different representatives also had different prices with the Mbps's than the customer representative the night before. read more

Xfinity Store by Comcast - Television Service Providers Near Me - Silverdale, Washington

Extremely long wait time. All we wanted to do was return equipment that was sent to use by mistake after we cancelled our service upgrade. The equipment return box was too small to fix the boxes of unopened equipment hey erroneously sent us so we had to sit and wait for forever read more

Received a phone call from a business line, said I had "hackers" using my router 8 connections detected. Total B.S. comcast has no clue.

Despise Comcast, especially after dealing with just plain retardedness yesterday. #1: Be upfront, give your customers the best you can from the start. Don't make them call again and again every 6 months or so to get your "deals". #2: Your service is slow. The application/program you use is slow. And your OnDemand service - think you could use a little improvement. How about showing some pictures? How about tying it to some sort of ratings guide like fandango? How about anything other than the title? #3: I went to cancel my INTERNET ONLY yesterday and called. They said it would be canceled only after I returned the box. Okay. #3b: I'm that motivated that I drive over right away. I return ONLY the internet box, not the CABLE TV box. The guy at the counter is retarded. He asks me my name, asks my my last 4 digits of my SSN, and then within a minute, hands me a yellow slip. I look at him and say, "Did you cancel my entire account or just my internet? Because... I only returned my INTERNET box, and only wanted my internet canceled". He canceled my entire account. IDIOT. Maybe you should have asked first? At that point, I say forget it - might as well cancel the entire thing thank-you-very-much. Don't bother reopening anything. What a dummy.... Comcast - your product is barely worthwhile, it's definitely not worth the amount you charge customers. But when you have brainless people working for you like this guy... I have no idea what else to say. Your customer care reps should care - you should be putting in a little effort to keep your customers, ask why, ... read more

Not very interested in customer service. All I want is a couple more channels added..and would be willing to drop..say the oxygen channel..though i do love sue j..on talk sex show. They acted like I ate there Paseo sandwich...would not hear of it...bottom line..it only helps if you know someone who works there..and will cut some corners for you. So if someone does have a relative or friend that works at comcast..help me out please. read more

Comcastic? Hardly! The owners of "Comcast" need to be put in a solid body cast after the mob of angry customers get done with them in getting the RIGHT service they deserve for the money most work so very hard for in the service that's WAY less than satisfactory or worth the x amount this company makes up randomly month to month. My partner & their sister is doing business with them in cable & internet service & the sister got her bill which went from being about 100 dollars a month for both, to suddenly 180 dollars! She of course called & threatened to cancel her service by then the "representative" decided to come correct & say they'd take off 100 dollars to keep her as a customer! Insane! This company is NOTHING short of criminal in the way they attempt to monopolize the cable/internet business around Seattle & such with complete & udder scandalized "business" tactics. Plus it's a coin toss if your equipment will even work once purchased from these duds. This is my complaint on behalf of my partner & sister, if I had my own testimony it would be a book of how they did me back in 2007 & I vowed to NEVER deal with them again just because of the above issues right along with the countless other reviews of how so many others had been screwed over by this shiesty corporation. But on behalf of both of the recent victims, I felt compelled to intervene. If you have an actual choice, DON'T CHOOSE THESE THIEVING LIARS! PS: Don't fall for the attempted - "X-Finity" name change, in these clowns attempting to hide their bad rap sheet. read more

I finally cancelled. Comcast is good when it works - I normally don't think about TV / Internet - it's just there and available when I want it - as it should be. My problem with Comcast lies in the fact that it's NOT easy. They don't track their records through, and all the departments are seperate & no one knows what's going on with your account - you have to tell the same story EACH TIME YOU CALL. And when you do get them out to your house, each person who comes out has no clue what the past person did (or didn't do) and cannot do the work either...this info SHOULD GO INTO YOUR ACCOUNT NOTES! I cancelled my account last week & today Comcast showed up at my house spray painting all over where they plan to dig for a new cable line to my house...but...um...I CANCELLED my account last week. REMEMBER? Your account info needs to follow you and their departments need to FOLLOW THROUGH. Their business practices need a major overhaul - there should be a SOP for this stuff... UGH. I went to Qwest & Direct TV and it was EASY...you should go to. read more

You have to F*#&ing kidding me. The customer experience is so bad; it took 5 tries to just "sign up". Once I was able to get them to come out (signed up online chat style and saved the conversation for future reference incase they made a mistake I could prove it) they screwed up my address and pounded on my neighbors door for 40 mins before canceling the installation. I was lucky to catch the guy before he drove off; it would have not mattered anyways since they assigned the wrong equipment to the tech. I called Comcast, had them change my address, confirmed the equipment that I needed and made the "rep" repeat the order to verify that they had it right. However a week later the previous scenario repeated itself. I will be driving to this damn store later to pick up the equipment myself. SUCK!!!! read more

While the employees do their best the company's idea of service is what earns it the lowest rating in the US. Do business with Comcast only if you enjoy their jacked rates and knowledge that any issue you have will go through multiple channels and still not br resolved. We woke up and found alternatives. You can too. read more

Let's face it, if you're headed to the Comcast store it's usually going to be a grim experience. Either you're about to cancel something or you're there with a complaint. So I imagine that most people don't think of the Comcast store in the same way as going to an amusement park. Balloons! Clowns! Roller Coasters! WHEEEEEE!!!!!! And the old location fit this sensibility well: a non-descript, slightly dilapidated building with slow moving customer service representatives trudging through their day mixed with variable levels of shouting in multiple languages. But the new location is fairly nice. It's clean, has open windows on the front and a number of TVs showing off their cable channels (I was able to watch a little college football while waiting). If you're nostalgic for the grim feeling from the old store, there is the waste fill next door. The ordering system isn't entirely intuitive and their signs aren't obvious from walking in the door. So let me help with that. Just inside the doorway is a monitor which you're expected to press. It will ask you to classify the problem you're here for into a category (six choices?). It will then spit out a paper number that will make you feel like you're waiting in line at the deli or the DMV. Then wait. It's not entirely clear the order in which they call the numbers and they'll be posted on monitors at each service station. I have the sneaking suspicion that they delay the numbers dealing with cancellation (in the hope that you give up and keep the service?). I don't have a huge amount of evidence for this assumption other than the fact that I was there to cancel a service and saw several people who came in later called before me. But once I arrived at the counter, the salesperson dealt with my cancellation in a friendly manner and without a huge sales pitch. So while it may not be the fun afternoon experience that you'll remember for decades, I can say that dealing with the Comcast Store won't leave you with PTSD like the old location. read more

In my many phone calls to comcast, I have definitely talked to a few people who were competent and helpful, I would give them five stars. Especially for having to deal with all the complaints and problems generated by their company and incompetent coworkers. But, overall this company deserves no stars. I've been paying for the measly 6mbps internet for a while now, which was okay. But we recently decided to upgrade and get faster internet with basic cable. Big mistake! They sent the wrong cable box, so I called and they said they would send a replacement. They didn't. Called again (a competent and apologetic operator this time) and he actually sent the new box overnight as well as a return label for the old one. It seemed like things were getting better. Once we got the cable box, I called to activate a few times, but the channels wouldn't load. Finally called and navigated through the phone tree to a human being. Got that to work. But, when I asked why I was paying for 25-50mbps and only getting about 15, I was put on hold again. Finally, they basically said they were providing those speeds, but our wifi was diluting it down to 15. Hmm, okay. Then, I look at my bill. Over $200. They are charging me for almost the entire past month of waiting for them to send me the right equipment. Plus, the $69.99 price they quoted is creeping up to nearly $100 after all their fees. I call to have them adjust my bill. I finally get a person on the line and he's starting to fix my bill. Then the phone is disconnected. At this point, I've had it. I call back to cancel and go back to my measly, relatively stress-free and cheap 6mbps. Luckily, I get a good operator who is willing to help. This makes me feel slightly better, but I'm still downgrading. I still have to make sure they'll put me back on my previous plan, so one more phone call. And hopefully they'll adjust my bill correctly. It might work out, but I have my doubts. For all this, I've spent a total 103 minutes on the phone. And I'm sure I'll have to call back at least once more. I would say, avoid them at all costs, but unfortunately, we don't have much of a choice in Seattle. read more

Comcast/Xfinity chose to bill me $144 and will instead lose $5,496 of guaranteed money. I've been a loyal Comcast/Xfinity customer for 10+ years. After dealing with their customer support today I will rethink doing business with them in the future. The service has been terrible for weeks and on top of that, they jacked up their prices on me without any notification. So when I called today to get things right I had to sign on for 2 more years and two ladies (one in management) refused to reimburse me the difference of $144 that they charged me over the last two months. And not once did I receive an apology for the shoddy service. The manager was rude and uncaring. She had canned replies that sounded if she was reading from a script. She obviously doesn't think my satisfaction is worth her time. read more

Maybe Ticketmaster is worse, but not much. If you don't call them every few months your bill goes up by 30%, then they all of a sudden have a special deal to keep you from cancelling. I refer that to as "screw the customers that don't check every line of the bill". They have enough money to buy NBC, so I guess the model works for them. read more

After holding out for several years now, I finally caved. Bunny ears be damned, it's nice having cable television and high speed Internet, but jeez, it's not so nice paying an arm and a leg for it. Not to mention the crappy job the guy did installing it in my house. God forbid my cable outlet was on the opposite side of the room from my television and laptop. The cable wire stretched taught across my living room without an inch of slack to hide it behind my couch was complimented nicely by the cable modem sitting conveniently smack dab in the middle of my living room floor. Apparently this guy studied some alternate style of feng shui because it was seriously messing with my chi, for reals. Thank God for Fred Meyer and their plethora of cheap coaxial cable, my apartment is now wired up right, hidden to boot. read more

I want to give them 0 stars sooooooo bad! My mind has officially been blown today. I called to cancel several months ago due to poor service (picture breaking up, long load times and never used the landline phone), But they customer service guy was so nice and offered me a great package deal. We talked about how other company's make you sign a contract and service is slower. he really convinced me comcast was a star from heaven... Fast fwd to today. No changes were made! Were on Auto pay so we failed to notice the bill stayed exactly the same. I honestly didn't think I needed to worry given it took him nearly 25 min to make all the required changes... I called customer service and let them know what was happening and they agreed that it was supposed to be changed but had not been. So they would fwd it back to the guy who did it wrong in the first place...???? Me: No I would like you to fix it now please Her: I can't, he has to make the changes Me: why would I trust that it will get done when all I've had is problems with your company and the last guy did nothing? Her: that's the only way we can do it. Okay Fine at least I know to check my bill to make sure this time... Then the customer service lady says and you know that's a 2 year contract for that bundle.......... #$%$^&#*&@$*()@*&(@$*&@&^*# NO WAY! seriously? Wait what???????? No one ever said anything about a contract or I'd have canceled months ago when all the problem began, then she said oh wait it's only a year contract... No NO NO no contract at all! the last guy I talked to, he and I even joked about contracts he said nothing pertaining to comcast having contracts. Then she said well we send the contract to you in the mail and if you don't sign your service goes back to regular price after 6 months. Really? At that point I said I would like to cancel, the lady proceeded to get so rude with me I actually wanted to remind her she was working in customer service. Done! NO more! Cancel Cancel Cancel. ----So Goodbye Comcast you totally suck, I won't miss you.----- I'm sure Eventually you will get class action sued for misinforming your customers about contracts and forgetting to do your job properly.. read more

Comcast deserves 5 stars for how fast the internet connection is. High speed, yee-haw. This is why we put up with everything else. One star off for: **Price We are paying $48.20 for internet and what they call "Basic Cable". I responded to a promotion to pay $20 for these things, but I think that was Flintstones-style internet, or maybe just a lie. Our rate is good for six months, and then I'm sure it will be raised. If we want real cable, the price goes up--fast. $150/month for what Direct TV used to sell us for $90. Also, the TV station quality/number is so poor that we're basically paying $48.20 for internet. **Service Okay, the first phone call wasn't too bad. They sent someone out. The guy who came over was kind of cool, in a curmudgeonly way. He did the work, fast and well. The customer service rep who answered the line when I called about "self-install" wasn't bad. Self-install didn't work, but he fixed it and I wasn't on hold forever. My big beef? Getting harassing phone calls about paying my bill EIGHT DAYS BEFORE (BEFORE!!!!) it's due. They called me two weeks after installation to tell me to pay a bill that wasn't due. Then they called me two weeks later to tell me to pay a bill I'd already paid. Not cool--and really weird. My BIGGEST beef? Trying to get someone to pick up the G-D phone. There is no number to call that doesn't go through multiple automated systems, which was really lame and a huge waste of time when I was trying to set the thing up. **TV station quality and selection I don't know how many channels we're supposed to get, and I don't know how to find out. Some/many/most channels say "weak/mixed signal". Local stations like KIRO, KOMO, etc come in only intermittently. It's worse than antenna. We're still discovering stations like Nick, ESPN, etc waaay up in the number range--it's sort of an adventure to remote-click through hundreds of channel numbers and see if anything shows up. read more

Comcast is horrible. My internet slows to a crawl every morning. Check it out: http://speedtest.xfinity.com/results/JASCPEZIXHETLNC And they have done nothing about it for over a year. read more

Don't know why this wasn't posted back in the middle of June but I'm OK-ing it for being posted, as sometimes I just can't believe I'm being charged for this... As usual, Comcast is insane. A few weeks ago they sent over someone to try and fix a problem I was having with the second tv. Sound kept dropping out. They couldn't fix it. So they said they would offer me three months of Showtime for free. That didn't happen because I don't have the correct box for those channels. How come they didn't know that already? On top of not fixing the sound problem... now there is a second sound problem. When the sound returns periodically, it's not sync'd up with the picture. So peoples lips move but their voice is about 15 seconds later. I called them tonight and they said that they would take away the Showtime because I don't have the right box and give me $20 for my troubles. That doesn't quite cover it. read more

When I lived in Fremont, Comcast bought out the AT&T Universe in the area and became my defacto IP. The first thing they did was hike up the price by 8% or so. Within a year the cost was doubled, yet I had no different service than I had before. I called and spoke to a rep and asked him what the deal was. I was told that Comcast now offered all these new and different channels and packages and Internet speeds. But, I told him, I did not ask for any of those things and had not subscribed to any of them. Why was I forced to pay for them, when I liked and enjoyed my existing service? He couldn't explain other than to re-launch his sales pitch. Comcast is the money grubbing epitome of a typical corporation. I gave the guy the example of a favorite restaurant... Your favorite place serves burgers and fries and you've been going there for years. They upgrade their menu to include lobster and filet mignon and double the price of your burger so they can offset the cost of their new menu. Are you going to find a new restaurant? You bet! I'm not paying twice the price so some guy over there can have lobster at a competitive price. I now use DirectTV and Frontier Comm, and will switch back to AT&T U-verse when it becomes available in my area. I strongly urge everyone to not use Comcast until they become competitive in price and service. read more

Holy smokes - our Comcast cable has gone down 8 times in three months. Really tiered of unplugging, unscrewing, uninstalling then trying to reboot the system. we have had technicians out here twice. Wee have replaced the box three time.... what the heck is wrong with this company. I recognize they don't care about one customer, but I think we need to warn potential customers. read more

I'm at least giving them one start only because last person I talked to was great. I got a deal from Century Link which was only for 14.99 per month for six months and since my first 6month deal on Comcast was reaching the end of it so I called Comcast and wow, their behaviors were really out of control. First of all, their reaction was "do you know what you are stepping into?" and basically, "if you can't afford Comcast, I understand it" and I was extremely discouraged to switch the company so I told Comcast to just let my account as the way it was. Since Comcast attacked Century link's speed too much, I called CL and asked their speed and it was way far from what Comcast lied about other company which their customer showed interests in it. When I first made the 6 months contract, they were acting as if I was such a valuable customer, and they were being polite and appropriate (strategically I believe) but when a customer gets a situation to cut the cable off, they treat customers like a piece of crap. Two colors shit and their true color is of total SHIT. read more

I'm torn. I almost gave them 5 stars but only because I'm CANCELLING!!!!! YAY!!!!! For the first time in 10 years I am not going to have to deal with bad billing, the only "customer service" worse than irate debt collectors and shitastic reception. I'm free!!!! Moving to a new place got DirectTV, HD, DVR's for 2 tvs and more channels for $100 LESS even after super good year only promo rates end. I literally cannot wait to be done with these jail raping SOB's. read more

That's not a one star review... it's actually a negative infinity (or should I say negative Xfinity symbol). WTF is "X-finity"? It's suckage, slowness & outage, that's what. There is an "I hate comcast" facebook page. I joined. And I could do so over & over again. So glad I kept my Verizon Wireless cable. Though not as fast as Verizon Fios, it's still faster than comcrap most of the time & more reliable ALL of the time. read more

If there was a Comcast alternative in my neighborhood, I would be soooo happy. I know that everyone hates Comcast, but this store and getting internet in Seattle for the first time were a particular pain. When I called to set up service, they customer service agent told me there would be a fee to install it and asked when I would like it installed. Since I'd done my research ahead of time, I asked if there was a way I could just install it myself. I was put on hold and eventually told that I could and that I would just have to go to a local Comcast store to get a packet. And thus we arrive at the local Comcast store. Let me tell you, waiting an hour at the Comcast store on moving weekend to get a moving packet, not fun. This store is in the middle of no where and so boring and crowded to wait at and we sure did wait! And then, when we finally got our packet and went home to install it... we didn't need anything in the packet. There was a random cable we didn't need and a booklet about Comcast. Seriously Comcast? So basically, avoid this store if at all possible, and it's likely possible. read more

I haven't really had any gripes with Comcast. It is cheap and services has been pretty good. I do feel sorry for the folks outside of Tacoma who have to pay way more because there is no competition. Tacoma owns its own cable/internet company, Click! Network, so you mention that to Comcast and you get a lower price. I pay $62.53 a month for Digital Starter, DVR, HDTV, and Internet. I had a friend in Seattle who paid over double for the same thing on an intro rate. We called with my bill and asked if he could get the price reduced and they said no. It was funny they knew by the prices the bill was from Tacoma. read more

Do not get started with xFinity. The quality of service is good, but make no mistake THEY DO NOT CARE ABOUT YOU. THEY ARE EXTORTIONISTS. I have been with them since 2001 for Cable TV, Internet and phone. It's like this game you have to play with them every 6 months to get your TV bill back to a somewhat reasonable rate. They'll give you a promo rate for six months then they hike your prices again. And now, after being on their broadband internet plan since 2001, I just learned that they moved me to a rate-limited internet plan without talking to me about it. So if I go over 1000gb per month I will incur additional charges. F&*K these guys - as much as they like to think they are the only game in town, they do have competition that doesn't treat their long time customers like trash. F You very much comcast! Greedy Bastards! read more