Every experience at Xanadu has been wonderful, positive and inviting. I have been going there for years. Mark and his staff are helpful especially when I wasn't sure about the injections I was having done. I had three different ladies. I have returned feeling sure that I was in great hands. My Aunt from Florida recently visited me and wanted to get a lift she's 70 she was hesitant to do more than her cheeks, but needed a lip lift really, she said NO all the way there in the car. " I am not doing my lip's no way!!" Well, she met with Alexis and she felt so comfortable with how Alexis explained to her she would have a subtle change that would enhance her look and her husband of 55 years would love it but not really notice a huge change. My aunt was convinced that if did this she would look like she did THAT to her face. Like the ladies in FLORIDA that have overdone it she said:) Alexis performed her magic, and my Aunt looks AMAZING!!! Her Cheeks are fuller, her lips look terrific and she's coming back this summer to get a little more lip on!! read more

Xanadu Med Spa - My Aunt and Uncle at 70/75 years old no lie!! - Medical Spas Near Me - Fort Collins, Colorado

I had such an incredible experience at Xanadu! From the moment I walked in, the staff was warm, professional, and genuinely cared about my comfort and goals. The spa itself is clean, modern, and so relaxing. Exactly what I wanted for my appointment. read more

Huge shoutout to Natalie for tattoo removal! 5/5 stars! She is so precise and really took the time to ensure the laser was adjusted perfectly for my skin. I've had a few other sessions with other techs, and this was the best yet! I cannot recommend her enough! read more

I had the best microneedling experience thanks to Natalie. She made the experience comfortable & relaxing. Make sure to add the jelly facial at the end - she gives the best scalp massage read more

The experience was fine until 2 weeks went by and I saw zero results. When I called they informed me I needed to contact them within 7 days. Botox doesn't set in totally for 2 weeks so I waited until that time. My body usually responds quickly to and type of injection. I saw no change at all. After talking to other injectors they informed me that the injection was obviously diluted and done wrong. Not being in a great financial situation for awhile I saved and saved. This was a complete disappointment. Waste of hard earned money. read more

I have done microneedling with Natalie twice to prep for my wedding -- she is amazing. She is awesome at making sure everything is comfortable (didn't feel any pain at all) and results have been great. She explained everything really well too so I knew what to expect. Highly recommend! read more

Have done a few procedures with Natalie and she was great!! She is very thorough, knowledgeable and thoughtful! Highly recommend her!!

Worst service, not real deep cleaned skincare. They ripped off. Dont go there. There is other place are more honest and real good job

I still had red spots five weeks later after tattoo removal on April 11th. They told me that they have a new laser that's just really strong so it's not their fault. They don't know how to use this laser properly. If it's too strong they should be adjusting it down. I've had tattoo removal before at a different place and have never had an issue. Do NOT go here for tattoo removal and read the 1 star reviews on Yelp before going here for anything. I made the mistake of not reading the reviews because Tanya was recommended to me. I've since been to "Inkless" tattoo removal in Lakewood and they are amazing! Definitely try Inkless if you're looking to get tattoo removal, not Xanadu. read more

Before making an appointment, I visited their website and noticed that the Ultherapy service I was interested in was listed as available at the Fort Collins location. I called ahead to schedule a consultation specifically for Ultherapy. When the consultation began, I was asked which services I wanted to discuss. I mentioned Ultherapy along with two other services. Surprisingly, the consultant seemed confused and asked me to clarify what I was referring to. I repeated 'Ultherapy,' and she responded that she had never heard of it. I explained it was listed on their website, and that I specifically told the receptionist this was the service I was looking for. To my surprise, the consultant then informed me that she specializes in fillers and doesn't know much about lasers. She left to check with the front desk and came back to inform me that the machine for Ultherapy was currently out of service, with no estimated time for repairs. She suggested that someone would call me when it was operational, but also added that it likely wouldn't be any time soon. This entire experience left me with zero confidence in this place. From the receptionist, who set me up with a consultant unfamiliar with Ultherapy, to the lack of alternatives or recommendations for the other two services I mentioned--it felt very unprofessional. When I arrived, the lobby was empty, and there were four employees seemingly standing around. I was called in right away, but the entire interaction felt dismissive and unorganized. I left feeling as though my business wasn't valued, making the 30-minute drive back home feel like a complete waste of read more

Have done a variety of services here including laser, microneedling, botox etc. staff and environment is amazing. 10/10! They have something for everyone whether that be addressing a skin concern or having a relaxing spa day. read more

Take your own before and after pictures if you're doing anything physical. That's all I have to say about this place. Edit: Yes, for $5k I expected the results I was assured would happen. That's a lot of money to me and I saved up for it. I took my own pics. I took measurements. I never met you, Mark, so you don't know what the rest of me looks like. You don't know that my stomach looks like that because I had a traumatic birth and nearly died. So when I asked your people what my expectations could be because laser resurfacing did not help with the looseness, they told me I'd see good results. The procedure did not meet that. Mark, I literally left this here because you keep coming back to the Google one. Keep responding here, I'll be glad to find another place to give a bad review. So, yeah, I'm five thousand dollars full of your office not meeting my expectations. read more

I bought a Groupon for pico laser. She upsold me to a more expensive laser promising better results than pico. I saw no results. Not even 10 percent better and I asked them what they could do, and they washed their hands and said they couldn't do anything for me. Only a black Friday sale? Be careful this business only cares about the money and not the client. Do not recommend at all! read more

It's crazy how unprofessional they are about making and keeping their appointments. My first appointment with them was canceled without them actually informing me, so I showed up and the person who could do the treatment wasn't there. So I had to come back weeks later, and they'd canceled the first part of the Groupon I purchased because there was a fundraiser somewhere, so if I want to get something I'd paid for done, I'd have to go there again. I'd already scheduled these appointments around my work schedule twice. Aargh. Don't give your money to a business who has no respect for your time. read more

If I could give Xanadu no stars, I would. Before booking my appointment, I read through their website to be sure there was nothing else I needed to do. A few days before my appointment, I received an automatic email that my appointment had been canceled with no other communication. I called in to inquire and was told they had to "move me to another provider" because of a system error and they booked me a consult in addition. I asked twice if my regular appointment to have the service done was still in place and was told yes. If the aftercare and consult were so important, why didn't the person who I talked to stress that? I stressed that I had a tight timeline so I needed to be sure. Took time off of work and showed up to my appointment on time. I was told that they could only do the consult and there was nothing they could do otherwise. Completely disappointing experience and a waste of my time. I had an opportunity to book with my normal salon and should have taken it! EDIT: The owner responded below with a whole bunch of BS. No message was ever left for me - I have double and triple-checked. Not sure why I would have to take an antiviral when I've never had a cold sore (unsafe? Quite a word to use here). The owner's response says all I need to know about their customer service. There are a lot of quality spas/salons in this town so take your money elsewhere. read more

First of all, I only got basic cleaning face. After resulted, I dont see anything change and I can see still dirty deep inside and I paid Groupon and the front lady said 40.00 tips on fine print. I was like whoa! For real I never have an experiences that company have to force customer to pay 40.00 tips if using Groupon. People go find other place. Its not even worth it for that price that I see no difference. Place is very pretty but the front desk lady is not friendly and demand 40.00 SMH! DONT BE STUPID, DONT BUY GROUPON. Again, Go find other place. read more

Worst experience ever, and I did not even get a massage there. I went on line and booked a couples massage, set up a time, took the day off work, planned the day with the girlfriend. Paid in advance, got 3 different emails confirming a couples massage. 20 minutes before the schedule start time is get a call sating they only have 1 massage therapist there because "I only booked 1 couples massage not 2 of them" turns out when you schedule a couples massage you need to schedule 2 couples massages in order for you each to get a massage. That to me sounds like just booking 2 different massages. Why even call it a couples massage if you need to book 2 of them. I was already there so when I went in and talked to them, they were both very dismissive acting like it was my fault for not knowing a couples massage was not a couples massage. Did not offer anything to make it right. I for one would never go there and I warn everyone to avoid them. It also looks like it is never the fault of the spa and always the fault of the customer. If you look at every bad review it is always someone else's fault. Also let me state that I was told since no service was done I would get a refund. That has yet to happen and now they have stolen my money, and blame me, for their mistake, that now they have taken down from the website as an option showing it has happened before. read more

Please read through the replies left by the owner Mark on 1 star reviews here and on Google before scheduling anything. Talk about hostile "customer service." EDIT: Oh Mark. I'm sure every single one of those reviews was completely made up for the sake of "vendettas" (didn't realize you were Bruce Wayne). You overcorrect to the point of embarrassment for your business. I think it's pretty obvious why most reputable business owners (with expertise) don't practice these hostile communication practices with customers. I hope you improve for your own sake. Couldn't agree more with Christy H, and each edit and reply you make just confirms our assessment of you. But sure, agree to disagree. (And in case anyone reading is curious, Mark had his staffer call me to argue when I left a 3 star review on his website after this staffer Alexis did not clean injection sites--yeah, I gave THREE STARS for UNSAFE INJECTIONS. Generous I thought! But you can see in his replies that accountability is not something this business believes in, but would rather accuse paying customers of having vendettas or a "different reality." So go here if you want unsafe injections and also phone calls and sprawling, rambling messages from the owner accusing you of being the one in the wrong if, god forbid, you have any negative feedback.) read more

I had a great experience at Xanadu. The staff was very accommodating and the owner, Mark was so knowledgeable and caring. Will definitely be returning. read more

I left a review here and they called me twice to argue that it was somehow my fault for not coming back and paying them more money. Well, I've doing botox since 2000 and I know a good treatment. I paid extra for the holidays and regret not investing my money elsewhere. The injectionist literally told me I was a liar on the phone when I said I'd been there 5x. She was so eager to prove herself right and the customer wrong that I hung up feeling defeated and depressed. That's the kind of salon experience I had for $500 and no results. I didn't return on time, so game over. Allure, Facette and others in town have treated me better over the last decade. Au revoir! read more

I saw Spencer for a massage and I can tell you he is AMAZING. I had asked for someone that is good at deep tissue massage and they told me Spencer would be perfect. They were right. Spencer is very knowledgeable about injuries, and knows his anatomy. He is way more knowledgeable and experienced than the average massage therapist. I will be seeing him again and he has earned a client for life. I had an injury over 18 months ago and I am confident I finally found a massage therapist that will have the passion and skill set to help me. I highly recommend him and I am so happy that I found him. Thank you Spencer!! read more

Alexis is the best, highly-skilled aesthetician in Colorado! Not only is she knowledgeable in skincare she's also a Registered Nurse, therefore her primary care for clients is top notch. My skin has never looked better! In addition to her excellent esthetician skills, she is such a joy to talk to. Alexis is not linked to a clock and takes her time as she wants you to leave feeling happy & confident with your services. The products are top of the line and she'll walk you through the process to ensure the best results. Her knowledge in skincare and facial treatments is impressive, which makes it easy to refer my friends to her! Bonus: The front desk staff are super sweet and make you feel at home. Get to Xanadu in Fort Collins to see ALEXIS, best decision you'll make!! read more

I've been going to Xanadu for years and have had always had a wonderful experience. Massage, laser hair removal, facials, combination treatments advanced facials, all wonderful! I especially wanted to mention that during the pandemic and the shut down, I was in the middle of a sequential, regularly needed laser hair removal program Mark and his staff went above and beyond to make it right when I came back And all that nonsense was over. I was blown away by that exceptional customer service and with such kindness. Looking forward to getting on a more regular schedule. read more

Very friendly, made me very comfortable. I was nervous going in but they made me at ease

Xanadu Med Spa is the best! I go to get my lashes filled every three weeks and Tayler goes above and beyond each visit! I always walk out happy and get lots of compliments about my lashes. Can't recommend them enough! read more

I was visiting Denver area last week and came in for a massage. Spencer was great! He was professional and knowledgeable about his work. Spencer took the time to chat beforehand to understand what needed to be worked on and my comfort level as well as after the massage to address problem areas. It was one of the best massages I've ever had. Book yourself a massage therapy session with Spencer! Also, this salon was inviting and clean. read more

Still dealing with bad filler injections from NP Melanie 9 months later. I'm never going there again. Spent a lot of $$. At least wearing masks out these days is normal. Just go to a dermatologist read more

Trying to converse with someone to get my medication has been difficult. They were very rude when I asked about getting my medication, and they suggested that I call to keep up with my own medication when it's ready. Telling me it's not their job to do that. It's very disappointing when you spend soo much money to receive this kind of customer service. I am pretty sure they filled my prescription with saline instead because it does not work since I took this first dose of 30. I will be getting it tested and will be letting all customers know in the reviews. read more

Jess was amazing!! I hadn't had a massage for a while but she nailed it! Left feeling relaxed and not sore at all!! I would highly recommend her if you want an amazing massage!! read more

I have been going to Xanadu for over a year and mostly see Melanie for botox, however, i've also seen many other staff for botox. They are all great! I have also gone for a massage with Griffy a few times, and she is amazing! Totally recommend this spa to anyone looking for somewhere with knowledgeable and kind staff! read more

The gal who did my Hydrofacial did a good job. I had a deal come up on my phone. Called and ask about a dermaplaning and a good facial . The girl that answered the phone suggested a Hydro facial as the best choice and said it included the dermaplaning for $178.00. 2 hours - of services - sounded good booked it - The service was only 11/2 hours Was told the total was $250.00 at check out .. Ridiculous way to do business ... read more

One of the first Med Spas in Fort Collins with amazing service and treatments. I flew in from CA to see GinaRae for botox, she is so talented & empathetic! read more

Edit: thank you for the reply, but the last thing anyone would want to do in my situation is go back to the same person to "talk about it". It wasn't accidental, she was careless. If that is your best solution for all this, then no thank you. I would've accepted an offer to see someone else, but it's not my responsibility to fix this issue with that particular employee. I've been getting Botox since the early 2000's. I know what works for my face and what I like to see. I've had a few experiences at Xanadu over the years, always good. I had my second appointment ever with Alexis and was so excited because she had done a great job once before. I check in, she comes out, ready to leave for the day. They tell her she has one more appointment and she is confused, complaining that I wasn't on the schedule. I mentioned that I had made the appointment 3 weeks before...she is clearly not happy. So we go back and she is in such a hurry. I've never had such a fast injection. It's like she was dotting me with a pen. Fast forward a few weeks. The Botox has set in and the major area I asked to have treated, the glabella (angry 11's) has been weighted down by the heavy amount she hastily put in my upper forehead. Both times I had been there I told her that I like to be able to raise my eyebrows, so go easy up above. She did it perfectly the first visit. Now it is 2 months after the rushed job she did, I still cannot raise my eyebrows and my glabella is worse (weighed down) than it is without Botox. I don't know about the rest of the staff, I would just not recommend Alexis. First appointment or last appointment of the day shouldn't matter; I deserved better treatment. It was only another ten minutes out of her day. There is really nothing I could do at any point but just wait it out. I decided to leave this review after seeing the owner's responses to negative reviews. It appears he is in the business of attempting to intimidate rather than make it right with the customers who had a bad experience one time. That is my reason for the one star and not just a bad review with more stars. Do better. read more

Some rude shitty nurse made my wife start crying all because this nurse thought she new everything and didn't. FYI you can get Botox and breastfeed you just have to not breastfeed 24 hours after you get Botox. Also there is very little information for your nurse with a god complex to know about it. Look up the info for yourselves. For some nurse to act the way she did to a new customer is a joke. We will let people know not to try this place. We went to the ten spa in centerra. They were wonderful! And What do you know they didn't have a problem giving her Botox. read more

First time user and new to the area, I tried this spa for a hydrofacial for my birthday and was impressed! The spa itself is very clean, relaxing and nice. The staff are all helpful and nice! My service provider did a great job and was very knowledgeable! I'll be back for sure! read more

Your scheduling process was a nightmare, I called 3 times, each time I was promised a call back but it didn't happen until the 3rd call when I complained. The fine print upon buying the groupon mentioned the gratuity but it should state how much its gonna be almost $38! So the whole cost was $110 which was more than I wanted to spend. Then I was texted to confirm the appointment, which was irritating since it was known I wanted the appointment since I tried so hard. Upon arriving, I felt awkward and the receptionist was very pretty but unwelcoming, no smile, no warmth. Then a man walked past me several times as I was sitting waiting and gave off a vibe of pretentious and snobby, he kept looking at me which felt like he was sizing me up. The regular costs for services is really high, much more than competitors. What saved this whole experience was Annie aka Antonia, she was masterfully skilled, kind, listening and exceptional! She is an excellent massage therapist and skin care professional. I'd recommend her at a 10 but the rest of the place needs work. read more

I would strongly urge you to not give this place your trust or business. Per Xanadus first suggestion I purchased $1650.00 worth of Botox and filler (one of their Christmas "specials"). I went in to get my services done and then was told that I should do the Opus treatment and would need to purchase a total of three Opus treatments. I did one Opus treatment and it completely undid all of my Botox, hundreds of dollars worth that I had done at Xanadu. I requested a refund for the cash I had left over and Mark, the owner, refused. He told me I would have to use it there. They completely messed up my Botox. My eye lids are very heavy and they told me they couldn't correct them and that I just have to wait it out. I've never been so disappointed and dissatisfied with a business. It literally was like throwing all of that money away and then getting messed up Botox and still needing more to get back to where I was before. This place is a joke and would never suggest it to a friend again. I also fixed a friends wax that was done at Xanadu just after all of this nonsense. It was her armpits, bikini and full leg. They left huge patches of hair all over her after running out of wax. Once again, I would not recommend Xanadu. It's been a complete nightmare!! They also changed one of my appointment times without even asking so I ended up waiting and then missed my doctors appointment that was after. I feel bad for the front desk staff because it's such a mess. Don't do it. read more

Went in for a Botox consult. Didn't care for the lady and didn't care for the place. Super dark and dreary. Didn't feel like a luxurious spa. I sought out a few Botox consults thoughout Fort Collins... while they offered 20% off they also said I would only need 23 units whereas 3 other places said I would need 40-47. Then she tried to sell me on face products and devices. No thanks. Her office was a mess too. read more

$40 was A FORCED TIP to give on a single massage. That is EXCESSIVE for any single session massage!!! I would've found a different place that allowed reasonable tips for their service NOT one that forces 20%. $10-$20 is a good tip for a massage that already costs $2/Minute. read more

Amazing massage and facial with Griffy! She is absolutely a professional, and the spa itself was clean and beautifully decorated. So relaxing and therapeutic. I am already making plans to return. read more