They let us down big-time this week. Being a driving instructor, my husband gets into the odd scrape due to the learners being nervous or hesitant, and due to this recently had to leave his car into Wrights to have the bumper repaired. At the same time, he was due to be changing cars to a new model, so could not do this until the old car was repaired so he could trade it in. He dropped it into them on one morning, he was told he would get his car back later that afternoon, that it was a very quick job. Nothing happened - no call, nothing. He waited three more days - all the while his new car is sitting waiting for him and he can't claim it. He drove past in his replacement courtesy car and his car hadn't even been moved from where he had parked it. Only today, A WEEK later, has he got his car back, and he was the one who had to call them to find out what was happening. Not good enough if you ask me. If they had said at the start; 'It will be up to a week's wait" we would have accepted that - but they didn't keep their promise. Shame. read more